Sears Auto Center

Terrible service. I stood in line for 30 minutes just waiting for someone to pay and nobody acknowledged me. I called ahead to make an appointment but nobody answered the phone. I was told that my oil change and one tire replacement would take less than 90 minutes. 3 hours later I was finally leaving. In that 3 hours, nobody ever answered the phone that kept ringing. Everything was excessively slow and over priced. I’ll never go back.

I went to the Sears Auto center for a car battery after comparing prices online. Being a Sunday, my installation options were a little limited but installing a battery shod be pretty easy for anyone with mechanic training. The pricing was inline with other retailers and the install charge was fair. The replacement was done flawlessly and there were no hidden or extra charges. Yay! +5 stars!
–1 Star: 25 minutes to get someone to help me to place an order for the battery and install it is unacceptable. I wasn’t waiting in a line, there was just no one around to help me. No bell, no camera… Nothing. I had to walk into the garage area and stare at someone until they saw me to help me
–1 Star: I was told it would take an hour and 20 minutes or so and they took my cell phone number so I walked around Macomb mall for a while. I bought a few small things and returned about 90 minutes later to see my car being lowered and watched as they pulled it out into the lot. Then I sat in the waiting room for them to come get me or call me. And I waited for about 15 minutes. When I realized no one was going to alert me that the car was done, I went through the «look for a Sears person to help me routine». Back by the registers, several people were in line waiting for help and there was no one in sight. I relayed my issues getting helped to the crowd and one lady took it upon herself to find someone from appliances to page the garage. 10 minutes later a mechanic came up to say, «Woah, let me go find a salesman». Just a few minutes later and the salesman showed up and a collective sigh of relief came over the gathered crowd. I was finally in my car and leaving Sears with a new battery.
This was on a Sunday so I don’t expect the best from a service, but that there is no bell or some kind of alert to notify the sales guy that there are customers waiting to pay money baffles me in 2014. Couldn’t they just install one of the doorbells that they surely sell? It turned a 90 minute fix into a frustrating almost 2.5 hours of waiting and took this review down a couple stars. Sorry Sears, I think I found one reason you are struggling so mightily.