Sprint Store By Wireless Lifestyle

WATCH OUT THAT STORE .Do you guys know that they charge 3 $ when you pay your bill in cash (really!) isn’t that a FROAD and when you ask them for a receipt show that you pay the 3 $ they immediately told that the cash system is stoped and they say it wih an attitude. It happend twice with me.

Stay away from this store, worst customer service, horrible manager. Only thing on there agenda is to get your money at any means. Then they want nothing to do with you. They will not return your calls, emails… They have my account so screwed up from what should have been a simple upgrade. Completely incompetent employees at this location. Now they have lost a long time customer. Also don’t wast your time with corporate because they are almost as bad. Never again.

This place is awful, it is not a Sprint owned store, so they have to do everything as a third party, which means anything they mess up, customer cannot help with. We bought 4 phones for our family and they put 7 phones in our account, then they messed up the set up so that 3 days after I signed up, we got a bill for 184.00 and then they turned our phones off for non payment. I tried calling the store 5 times, but the manager is always «out to lunch» and will not return calls. We thought we had it all cleared up and then this month we got a bill for 1500.00 and our phones shut off again because we were charged a early termination fee for the 3 phones the store ordered on our account! It has taken 14 phone calls to the customer service escalations and fraud department to get it worked out. Sprint customer service is wonderful, but in order for them to be effective you must purchase your phones from a corporate store.

Thank you Victor for your awesome service… We appreciated all the help!!!

This place is a joke. I wad told although standing in a store I had to call customer service and they could not assist me. Customer service is non existent these days and they were a perfect example. Counting the days until my contract is up.

Everything was fine. Sprint’s cell service still sucks, but as more time has passed, this is by FAR the best Sprint store in this area. Friendly, no pressure, and they just do what you want and do it right!

great store, great experience
looking for 5 lines on framily plan
use: d02813495fx
thanks!

I Love this Sprint store: I just got my new iPhone. I love it. I signed another 2-​year contract and went back to purchase my new phone today and Donte Marshall one of the sales associates is not ONLY one of the nicest, politest, on it in knowing phones is always there to help me with a smile. I came in 2-​weeks ago because my phone broke. He helped me, fixed it and when I returned today he got me into my new iPhone and even asked how my father was as he had been ill. He made sure before I left that I knew everything about my phone, made sure I was happy with it. It was fast, and easy and I’m very happy and will stick with Sprint because of Donte. He & Robert seem to always be working together and these two kids are running a very tight ship and are on it with customer service. BTW this is my first Unilocal review, but I think management needs to know you have some great people running your store.
Sincerely,
One happy customer
Caroline G

I had not been very satisfied with Sprint lately but after researching it ended up being the best option for my husband and myself, much as we wanted to switch!
I’ve always used this store as my go to store so when it was time to upgrade, that’s where I headed. I was helped by Donte who went well above and beyond and gave honest opinions and explanations for ALL of our questions. I can honestly say Donte single handedly changed my mind about Sprint!
Donte even convinced my husband to stay with Sprint — and did so very shortly after speaking with him for the first time.
Olga was also working when i was in and though she was with another customer, it was clear that she was giving the same great service that I had received from Donte!
5 stars — i only wish i could give more than 5 stars here!
Thank you again, Donte Marshall — go see him and use the Framily ID code: D02779119tw (case sensitive) to get added to my Framily plan and we both save $ 10\mo on every eligible added phone line!

Still not sure how I feel about the new plans. We’ll see how the referrals work. My framily ID is M00271618Mk. Use it when you sign up.

DO NOT GO TO THIS STORE. We purchased a sprint hot spot and reviewed all of the plan add on features. We had so much trouble with the device and three 2 –hour calls with Sprint technicians, we turned in back and tried to get our previous plan. Sprint would not recognize any problems, nor would they change our plan back to our previous hotspot plan, so all in all we lost hundreds of dollars.
Second circumstance, turned in a broken iPhone, this store communicated to us to purchase another phone and it would be cheaper to hold the old line November and then cancel the line. Again, Sprint would not recognize the agreement. We could not cancel the second line in November as promised. DO NOT DO ANY UPGRADES OR FEATURES WITH THIS STORE — SPRINT WILL NOT RECOGNIZE ANY AGREEMENT MADE WITH THIS STORE OR HONOR ANY PROBLEMS OR COSTS FROM ANY PROBLEMS OR LOSS OF SERVICE.

HORRIBLE!!! these people acted like i was completely putting them out when i walked in and needed help. Rude too, they all looked like they had just woken up or had just gotten high in the back. One of the employees actually told me to go next door to Radio Shack to have them retrieve the contacts out of my SPRINT phone after he pretended to try to do it. They need new staff there before ill ever go back. oh wait there was one good employee there and also the only one who looked like he was working and working enough for all of them. the guy in the back fixing phones

HORRIBLE!!! Robert the technician was ok only reason why they are getting a star at all and made me feel like he was trying to help me with my phone issues until he did not put my order in for a new battery and which almost caused me to be without a phone while I was out of town. (Thank god for Howe Ave Sprint for having one and giving it to me immediately, awesome customer service). When Roseville had called me about my service with Robert and did I take the survey yet, I told «D» we will call him, I am still having issues and he said he would leave a message for Robert. I waited a day and called and Robert said there was NO message for him and he would order my battery immediately. I called a few days later as I had not heard from Robert or anyone and the girl who ever answered at the Roseville store“D” (we will call her, i think it was) to see if my battery had came in (never ordered!!!) was extremely RUDE, UNPROFESSIONAL, and was basically telling me oh well, not her job to help call another store for a battery even tho their mistake on not ordering the battery, nor would she have one rushed in order etc and was in no way wanting to help me and her attitude was screw off and good luck!!! WTH is that??? I guess me being a customer was a inconvenience to her even tho I was completely inconvenienced for a week. The worse customer service I have ever encountered!!! Do NOT ever go to this store for anything! If you want great service go the one on Auburn Blvd or Howe Ave! Auburn Blvd took care of me with other issues on my phone that Roseville couldn’t resolve and made worse.

Awesome. Robert, the technician– The Man! Got my phone fixed in minutes, and we are talking complete disassembly here. I have not been so happy with an interaction in… Wow. I am coming up blank. Ty sprint store!
–Written 8÷4÷2011− I had no idea 3 of my reviews had never been posted–

THIS STORE IS A 3RD PARTY SPRINT STORE IT is NOT a Real sprint. DO NOT GO HERE. I purchased a phone at this location unaware it was 3^rd party, returning the phone 2 weeks later; first day in May and till this day Sprint customer service has no record of the phone being returned and they tried charging me an early cancellation fee. Thank god I still have the returned receipt for the phone. I have been dealing with this phone for a month and a half (3 phone calls with store manager, 10 calls with sprint customer service), all because of this store. Not all Sprints are like this; 5 Star & Pleasant Grove Stores both Great Service. This Douglas Store is a 3^rd party Store, If I were Sprint I would close this store for horrible service and ruining Sprint’s reputation.
FYI: the person (Gustavo V.) who wrote the 5 star Review before me is the store manager.

Normally you dont think of Customer Service when you walk into a store that focuses on SALES! But I must admit this place emphasizes on customer service.
As soon as I walked in there was an associate available to help ! Its quiet, clean and the staff is GREAT! They are so nice and helpful, and they have really earned my business. I dont see myself driving to the closer more convenient store, because when it is all said and done I enjoyed my visit to this store!