Holiday Inn Express Roslyn – Manhasset Area

The hotel staff seemed frazzled when I walked in to check in. Normally IHG hotels have my room already picked out with my request (king size bed and not on the ground floor) and I all have to is sign. But not here… First it was we have no kings left available, ok fine I get it and I can life with out it. Then she writes down my room number (103) and I said I requested a room not the ground floor. The lady stored at me like I had 5 heads and then took another 10 minutes to get me on a higher level. Once I got up to my room via the scary elevator I was shocked to see the size. There isn’t even a real desk or bathroom vanity. Never staying her again.

As if it couldn’t get worse… this location used my credit card six months after I stayed here. I opened a fraud case with the credit card company and holiday inn corporate. DO NOT TRUST THIS LOCATION. THEY ARE SHADY! There is NEVER a manager at the location when you ask to speak with one so I had no choice but to call their corporate offices. This franchisee has NO CLUE how to run a place. STAY FAR FAR AWAY.

Staff is rude and unhelpful. Tried booking a wedding block here due to proximity of venue and it was a nightmare, dealing with rude front staff and a general manager who takes your information to call you back and never does. If I’m treated this poorly I can only dread how my guests would be treated here.

A lot of hate for this little Holiday Inn Express – but I liked it!
I knocked off one star for two reasons: it’s slightly overpriced for what you get, and the one-​lane into-​and-​out of the garage is not only tricky, but downright scary and dangerous.
This is a Holiday Inn EXPRESS, meaning it’s a no-​frills hotel. It’s sort of like a hybrid between a hotel and a motel. There’s no big fancy lobby, no pool, no room service (but there is a small fitness center and little computer/​business areas on each floor). It’s compact. It’s efficient.
It’s also extremely modern/​new. The rooms, yes, they’re small, but that was not a problem for me – but I was staying alone. I could see how this would pose a problem for two people staying in the room, as there’s not much space to walk around. That said, the rooms are cute, modern, nicely decorated, the beds and pillows are very comfortable and clean, and the bathrooms are really nice. The place looks and feels brand new, which I appreciate – I’ve stayed in a lot of crumbling, outdated, past-​their-​prime full-​service hotels over the years, and I’d take this aesthetic and newness in a heartbeat.
There’s no mini fridge in the room, but there’s a large flat screen TV, a small bar with a Keurig coffee machine, and a compact closet that can hold 5 – 6 garments and has an ironing board and table – pretty standard.
The noise from the traffic-​heavy Northern Blvd. (oh, Long Island, how I despise thee) can get kind of noisy. Not terrible, but noticeable, especially if you open a window. You’re on a main drag in one of the most congested areas of the world, after all. I recommend bringing ear plugs with you if you stay here.
I can’t speak for the breakfasts as I did not go – I saw someone complain that there was no eggs and milk at one of the breakfasts. Perhaps this is the Holiday Inn Express’s attempt at efficiency, seeing as animal products drain our environment of its natural resources, are a leading contributor to global warning, and, oh yeah, will make you fat and sick.
The staff were friendly, knowledgeable about the area, and helpful, in my experience. Check-​in and checkout were quick and painless.
I would stay here again gladly, if I ever – God forbid – needed to return to Nassau County again.

Seriously tiny tiny TINY rooms. If that doesn’t bother you (and you don’t need space to hang more than one or two items) then the place is clean enough and the people are friendly. But– I’m not kidding– TINY ROOMS!
PS– if you’re on the east side of the building the noise from the street is constant. I was woke throughout the night by fire trucks, police sirens and general traffic noises. Breakfast was a joke. No milk, no hard boiled eggs and few other normal choices that come standard at most Holiday Inn properties.

My husband & I chose this hotel to stay while in NY to attend a wedding. In terms of location it was good. The hotel staff at the front desk are nice & efficient with the check in process.
Now the downside. As my picture shows there is a single lane to enter the parking lot. We were told that the parking lot on the other side of the hotel was theirs too. Total room is 60. There is no upgrading of room if you’re a platinum member like my husband. The room we had was so small OMG. For a single college student this would be perfect. I say single because 2 people in the room is not practical. Imagine we traveled with 2 pieces of luggage that we had to squeeze into the room. The bathroom was «single» sink. The king size bed consumed the whole room. There is a desk that adds to the whole problem too. A duffle style roller bag had to be lifted over the chair because the end of the bed to back of the chair was too tight to pass through. There’s no fridge or microwave. There is no can’t remember the last time I was in a hotel with window AC & stay at hotels quite a bit. In terms of dust our room had clean appearance but I woke up with puffy red eyes due to my allergy. I started coughing & sneezing. I was glad we (well OK I) decided to leave.
I made up my mind before we attended the wedding that I’m leaving this place and all aboard that’s coming aboard. This means my husband will be left behind if he didn’t come :)
Upon checking out it was weird that although using points this hotel charged us taxes. We went to the next hotel also in the holiday inn choice but paid no taxes with our points. We had booked for a couple nights and it took quite a while for us to get the points credited back. We travel quite a bit with both my husband & myself having in excess 500,000 hotel points each so we have stayed at quite a few hotels on points. This place was not the norm. There will be no revisiting this hotel ever.

Rooms are clean and modern but kind of small. Arrived at 2:35pm to check in but was told that there were no clean rooms available and we would need to wait until 3pm (seriously, you can just check us in now? There were literally 4 cars in the parking lot). No biggie, just annoying. Wifi is terrible so I wouldn’t plan on doing too much work from your room… which is something I was hoping.
Overall, an ok stay. Not sure if I would seek out this location again but if I ended up here I’d be fine with it.

Overbooking Nightmare! (October 9, 2015) I was in town for a church organized event and I made a reservation with the Holiday Inn Express in Rosyln-​Manhasset about 3 weeks prior. I contacted the hotel twice (once at 6:30pm and again at 9:30pm) to inform the hotel staff I was arriving after midnight and both times I was told my room would be available.
I arrived at 12:45am and was told they overbooked and my room was NOT available. The representative called his manager and was instructed by the manger to go to the room and wake up the guest and instruct them to leave the room. I thought… are you kidding me!!! You already have a guest who is upset, scared and confused and now the manger wants to put another guest out on the street!
I quickly got on the phone and tried to call other hotels to find an opening (something the clerk should have been doing) all hotels in that area where booked solid.
At one point the front desk clerk thought there maybe a room available, but it was dirty and he was not about to clean it. When he went to check it out it was occupied. The hotel management did not even offer me a cot. I told them I was just tired and wanted to go to sleep.
The front desk clerk was unprofessional and not properly trained to deal with the situation. He told me this is not the first time this has happened and when I asked to speak with the manager, both the front desk clerk and manger denied me the opportunity. I was outraged! I could not believe this was happening to me! I was tired, upset, pushed to the limit.
Finally I was able to get in touch with a church member who was kind enough to put me up for the night. When I went to inform the front desk clerk he was gone, no where to be found. I guess he thought if he left then I would get tired and leave too.
To this day, 5 days later I never received a phone call or email apologizing for what I was put through. The manager of the hotel Christina and the front desk clerk Anthony should receive proper training so future guests should not have to go through what I went through that night in Rosyln.
I contacted the corporate office and put in a complaint. The customer care rep was kind, courteous and took pride in her work. She quickly apologized for the way I was treated. The employees at the Holiday Inn Express in Rosyln could learn a lot from this woman.
In my career I am expected to give it my all and to get my job done properly. I give 120% and I expect the same in return.
I do not recommend the Holiday Inn Hotel in Rosyln, NY.

I wish I couldn’t even give this hotel one star. From check in to well after check out, dealing with this hotel has been by far the worst experience I have ever had.
The first time I called the hotel I asked to have my mom added to the reservation. The individual answering the desk of the hotel said this was not possible. My mom was to get into NY well before me (she got in around noon and my flight didn’t get in until past midnight), but the hotel still said there was nothing they could do about it. After a couple calls to corporate and another call to the hotel, they finally agreed to add my mother to the reservation. It really shouldn’t have taken more than one call to resolve this.
Then while at the hotel the staff was generally difficult. My mom wanted the wifi password so she called down and was told that it wasn’t changed from the previous day and she must just be putting it in wrong. Then when we went downstairs a different individual said it was changed and that’s why it was no longer working… seriously? Also, I wanted coffee one morning and it was about 5 minutes before breakfast was ending (according to the time on my iPhone). As we walked into the breakfast area we were immediately yelled at that breakfast was closed. Luckily I was allowed to get coffee, but why you need to yell at customers that your breakfast is closed five minutes before it should be closed is beyond me.
Finally, upon check out we asked for a statement. Our balance was $ 0 because I used my rewards points for the stay. Then a few days later I am charged $ 111.65 by the hotel. No invoice, no emailing explaining the charge, no call, nothing. So I called the corporate office to inquire. When corporate called the hotel there was no one there to discuss the charge. They told me to give them two days to resolve. I waited two and half and then called back wherein corporate told me that the hotel still hadn’t responded to them. They asked for 24 more hours to resolve. The next day I got a call wherein corporate told me that the hotel «accidentally» charged me and that the hotel had issued a refund. After another week the refund still wasn’t showing up, so I called corporate again to discuss. They talked to the manager at the hotel and apparently there was a «mistake» and the refund was never applied. Supposedly the manager will now be submitting the charge for refund. Needless to say I won’t get my hopes up. Additionally the lady at corporate yelled at me when I asserted that this is fraud. Well, I was charged by the hotel inappropriately after check out wherein they KEYED in my credit card with no notification to me whatsoever about what the charge was for. If I didn’t review my credit card charges regularly, it wouldn’t have been caught. Then they take an inordinate amount of time to admit to corporate it was a «mistake». They assure corporate they issued a refund, but no one from corporate ever followed up with them even though the staff at this point has been proven to be incompetent. I don’t see the credit come through and call corporate for the fourth or fifth time. Come to find out the credit was never issued. Obviously they are trying their hardest to keep my money. It’s beyond me how something like this wouldn’t be considered fraud. Because it is fraud.
Don’t stay here!

What I would expect from a nice business hotel. The room was clean and appeared that the entire hotel I just been renovated. The room was definitely on the small side. And quite frankly the desk in the room did not have sufficient room to accommodatemy Dell laptop computer without angling it kitty corner.

This review is solely based on trying to make a reservation. I did not stay here and after all the hassle, I wouldn’t stay here even if they had availability.
We’re traveling to the area for a wedding. Bride & groom set up a block at the Holiday Inn Express in Roslyn. Called on a Wednesday and though it was hard to hear the hotel rep, the conversation ended with the understanding that the room was booked and a confirmation email would be sent to me.
No confirmation was ever received so I called the following day and a different hotel rep said that a note was left overnight that there was a problem with the reservation– no rooms were left. This rep says she would talk to the manager and I’d get a call back in 15 mins. 3 hours later I had to call back and was told that the manager would call me the following day.
Okay.
Friday comes and no call so I call them back. This newest hotel rep I’m talking to is pretty useless. You know who you are. She tells me the manager never came in today. Even after explaining the situation she ignores what I say and insists she can help. She takes my info (which is a huge hassle-​took like 20 mins) and asks if she can email me the confirmation the next day. Why? I ask. «There are customers I need to check in here.»
What? I know something’s wrong so I ask, «Is something wrong?»
«No,» she stammers. I can email it to you later or call you back. I tell her to email me or I will call back.
She calls back with her tail between her legs and apologizes.
Fine. They are booked. Why did it take 3 days to find this out? It was like pulling teeth. What if we showed up since the first call said that my reservation was all set?
So… As far as their customer service goes via phone, I’m being generous by calling them incompetent.
So much for trying to give the business the benefit of the doubt.

Visiting NYC with the family from New Hampshire and stay at this Holiday Inn Express. Love the location. The staff are very nice and courteous.