Rallye Acura

We came in just to test drive the 2016 RDX and lo and behold, we left with one. I can’t tell you how awesome, nice, and helpful everyone was at Rallye Acura. Prior to them, we were at a Toyota dealership and 2 Subaru dealerships in Queens/​LI and our experience at Rallye was just incomparable. From the moment we walked in, to the moment that we left, we felt like they had answered all our questions and helped us through our first time buying a car. Special thanks to Reza Lavaie who sold us the car. He was upbeat, knowledgeable and very easy to talk to. Our finance manager Joseph Filardo was awesome as well. The product specialist (I forgot his name now) was so thorough with everything about the car. Thank you to all the staff for helping us throughout this process!

I came here on a Monday morning to look at Acura TSX after communicating with Matt all week long. Matt is cool person to deal with and after the test drive and some negotiating I was able to drive home with it. I believe they were fair in giving me a fair price and trade in price for my old car. The delivery process was fine as i was out the door by 2:30. Mind you I drove from northern NJ to come and here and purchase a car. The pricing of their cars was just right and not overpriced like some other dealers. Let’s be honest, no one will come if the pricing does not look good. I also came here because they had the model and color I wanted which justified the drive to this place. The car buying process was easy with Rallye Acura. Give them a shot if you are the market for an Acura. I’ve been buying cars for a long time now and have seen bad dealers and good ones. Can’t tell you about their service department but the sales is decent.

great service! Like the free car wash at the end. I was able to get same day service and lucky they had appt for me. They were very busy but took care of it.

It was the most painless and enjoyable process of buying a car I’ve even been through. Thank you Reza Lavaie for taking care of everything and given the fact that my credit wasn’t up to par and the turn in car was over the mileage, we got the best deal that no other Dealership could offer and walk out happy new owners of the 2016 ILX. He gave us the breakdown of all of our options including buying out our previous lease. There was no pressure and he gave us time to think and talk it over and even got us lower on the negotiation price.

Making service appointment at Rallye was the worst decision I’ve ever made in my life.
I called Dominic Torres asked if it’s possible for me to service my car there. I explained that I have the Acura care, haven’t serviced my car for almost 6 months, and my oil life is still at 30%. He told me I can service my car and made an appointment for me.
so I visit the shop as scheduled, the service adviser Mr. Kyong Moon told me:
1. I can’t service my car because the maintenance light isn’t on yet.
2. My name is not on the list, Dominic didn’t put my name on the schedule.
3. I should have asked him, because Dominic doesn’t know anything about Acura Care.
4. When I told him Paragon serviced my car (with the same circumstances). He said different acura dealer has different policy. As I know, Acura Care has universal policy for all acura dealers.
5. The call center is separated from the dealer/​shop, and it is not part of rallye. Though at the end he admitted it is part of rallye.
6. I have to pay for the service. because the maintenance light is not on yet.
Well, I think this guy is full of bullshit (excuse my language). what’s the point of paying premium price if I could only service my car once a year?
I told him I have driven 15++ miles for the scheduled service (I thought if the service is good, I could get my next acura here.)
Called the customer service, she asked me to wait and will call me back but, never called me back. When I called back, she was screaming and yelling at me. GREAT SERVICE RALLYE!
It was the stupidest mistake, driving back and forth empty handed + getting bullshit, screamed and yelled.
So I decided to call Paragon on my way home. After a short explanations in 5 minutes, BOOM!!! appointment was made with a confirmation email. The next day, they service my car immediately without bullshit or arguments.
Keep the excellent service Paragon Acura!!!

It’s always been a pleasure getting service done here, this time is no exception. I worked with Chad Tammaro, the service advisor today. I love how he isn’t pushy with selling me extra services that is not needed. Keep up the good service and I definitely will stay brand loyal.

I bought my Acura from here and I had a great purchasing experience. However, for repairs, it hasn’t been that great. Everything they tell you about dealerships ripping you off is 100% true, and you know who was trying to rip me off and wouldn’t stop even though I kept on saying no I am not interested was their MANAGER. The manager is horrible. I hate seeing him when I walk inside after what he did to me. The manager gives this dealership a very bad name and needs to be removed. The only person who is actually great that works is is Matt. Matt in the front is fantastic. He actually cares about the customers and will go out of his way to help you. That’s the only saving grace for this dealership. The next time the manager does this to me, I’m calling the cops. He is way too excessive.

I love my new car. Reza Lavaie helped me get into a new TLX and I couldn’t be happier. He was super helpful and I picked up my car in 2 days. He was the best salesman I’ve worked with while searching to get my new car.

Car dealerships have a bad reputation to begin with, and this dealership simply reinforces every stereotype that’s out there.
My wife and I drove out to this dealership after doing quite a bit of research. We knew the car we wanted (’13 or ’14 CPO RDX), and Rallye had a few in stock. We called ahead as we’d be driving more than an hour to get there, and checked on inventory. We specified the car we wanted to drive, and made sure everything would be set when we arrived.
Low and behold, we arrived at the dealership and were handed off to a sales rep. The car we wanted to test drive was suddenly «off-​lot at a repair center.» The manager apologized, and of course, they were happy to have us test drive a few other cars — none of which were in great shape.
After all that, and spending nearly two-​hours at the dealership (as this all was dragged out considerably), we decided to try and negotiate on the first care we wanted, assuming we could see photos and come out and drive it later if we reached a good price. The manager (Joe?) offered to knock $ 500 off the price for our troubles; when we countered at $ 1000 off he said «no… take my price or leave it».
We left.
We later talked to another sales representative at the dealership who agreed to take $ 1000 off, but then revealed that the car we wanted had been in a major accident (thank you CarFax!). We had asked about the CarFax when we were there, and had been told it was clean.
All around this was a great example of general car dealer shadiness. I took a shower when I got home. Seriously.
We ended up buying from Westchester Acura — they weren’t a ton better, but they negotiated fairly and their pricing was much more reasonable.
There is no reason why this process has to be so adversarial, but it seems Rallye thrives on having a negative relationship with its customers (especially when you read some of the reviews below).
If you do go back here, I recommend talking with Chris Wuttke; we dealt with him when we called back, and he was much more professional than others in the dealership.

I bought an Acura RDX from this dealership. Had auto start installed in it. After getting the auto start finally working right (had to be programmed by the dealership), I saw the flaws of the system. I began going back and forth with James Arismendy (my salesman) regarding the Auto start and how uncomfortable it was to walk around with 2 Acura Key fobs, my house and work keys. In addition, I told James that the engine shuts off every time I open the car door (a safety feature according to Acura) and I would have to restart the car. James confirmed I would get an after market auto start installed for free. Then changed story to the dealership will uninstall the auto start minus labor costs. Still waiting on a solution. No attempts have been made by management to rectify this issue.
Worst experience getting the auto start uninstalled. Dealership is not customer friendly; once you buy the car they do not know you. Dealership does not return messages. Sales manager Joseph Matajy is not customer friendly; he needs to be retrained. Looking at pursuing other avenues (BBB, NY state… etc) to get money back.

So I leased an MDX tech package about a month ago from Matt at Rallye Acura, which I had decided to come to after a horrible experience at paragon acura. Let me preface this by saying that the people were actually nice at Rallye, but there were other aspects that they fell short on.
The current Acura MDX offer starts at around 399 and goes upwards. We were initially offered 468/​mo for the tech package which seemed great and in our budget since we did not want to go beyond 475. Now they did the credit check and initially came back saying that cuz my credit score was low they could not offer me the same rate, and proposed 770/​mo, which was ludicrous (I rake in 170k per year, and have very little debt). Now the thing is, my wife is in her 1^st trimester so I was a little desperate to buy a car, and I think maybe that showed in the negtiations. They (I think the finance person’s name was Jim or Joe) made it feel like they worked really hard to bring the monthly payments down. After a few days I got a call saying that they were able to bring the payments down to 565 /​mo, which is 100 $ over what I was willing to pay, and basically will end up paying an additional 3700 $ over 3 years. Yes, I could have said no and just backed out of this deal, but 2 reasons I did not 1) I needed the car and liked the MDX and 2) I was made to believe that this was the ONLY way anyone would give me a car.
A few days later I met a friend of a friend who worked with Mercedez, and I told him about my experience, and he basically told me that that was a little strange, since typically if a credit score comes in low, what they try and do is just to increase the amount of downpayment you pay upfront — but keeping the overall 3 yr amount around the same (minus some interest that you save by making a big upfront payment). This point for me is worth 1.5 stars (I would definitely recommend, double check your options before you make a purchase at Rallye and do not rely solely on what they say)
Next — I was told that to expect a follow up call from the finance guy and the sales guy Matt Mishanie a few days after the purchase to check in, I purchased the car on Aug 5, today is Sept 5^th — still waiting for that call. Another 1.5 stars gone.
Again this is not a typical 2 star review, the people are nice here, but I think they failed horribly in the key areas of customer satisfaction and product delivery. I love the MDX and my family is looking to purchase 2 more. But I will not be a return customer to Rallye that is for sure and will take the business to Paragon.

I went here to diagnose a problem with my Acura TL, worked with Chad and he was very attentive. He gave me some good info and didn’t try to just sell me a new car. I noticed the service guys are very helpful, they are funny and seem to just enjoy what they do. The service was probably the best i have seen at an Acura Dealership. They take time to talk to you, explain your problems. Only negative so far has been the wait times, even when you come with an appointment, but considering they offer such good service i guess that is not such a bad thing.

Had our first experience with Acura at Rallye. It was excellent from the greetings at the door to looking at the car, test driving, and settling on the price. We had Jabir as our salesman and it was a pleasure working with him, as well as finance guy Joe and they even picked me up the day I had to go pick up the new car because I did not have transportation that day. The driver was very courteous and professional as well. Everyone is professional and polite here.

Chad Tumaro (Service Manager) is the man. I see him get a lot of flack from the uppity Long Island Bourgeoisie. I also see him smile and serve them with aplomb and professionalism. Although Acura’s corporate allocated prices are astronomical and can be quite absurd, the staff here make it worth it and I continue to take my 2007 MDX all the way from Middle Village Queens here because of the attention to the customer and high quality of work their certified mechanics perform. Acura is lucky to have such a fantastic staff and I highly recommend them to anyone looking to buy or have their Acura serviced. I’ve owned used cars that have been taken to the gas station, and those taken to the dealership and let’s just say my MDX has 200+ miles and another 100 to go because of them.
I heard a NPR interview with some car salesmen at a Lexus dealership in Queens. The salesman said he views customers as sheep and he’s the wolf, that they are his «prey». He said he bases his sales techniques on «The Art Of War» by Sun Tzu, that a customer is a war that must be conquered. It’s employees like this that not only make customers like me weary of car salesmen, but just make the world a little colder, a little darker to live in. Look, I am a salesman to, I fly all over the world to boot-​camp sales training seminars, I’m well versed with the importance of quotas, closing and technique but I am thankful that Rallye Acura treats their customers with respect and loyalty. That Lexus salesman is a blind fool because he’s only thinking of immediate gratification and missing a chance to generate an unlimited amount of revenue for him and his company. What he failed to realize is that honesty and respect will build a REPEAT customer and produces the word of mouth customer which doesn’t end with the «conquering» of today’s sale. Rallye knows how to do it. Chad Tumaro brags to me about the honesty of his sales staff and good things come to those who genuinely take care of their customers. Thank you Rallye, God bless your integrity, keep it up!

Super long waits for airbag recall. 2.5 hrs to check if your airbag needs to be replaced. Had to come back the next week. Waiting 2+ hrs again.
Nice people though.

Rallye Acura and, in particular, Chris Wuttke reminded me why Rallye is the best Acura dealership on Long Island. With my lease up in March, I began looking for my next vehicle back in late-​October 2014, so that I could compare various vehicles and especially so I could check out the all-​new TLX. Chris walked me through the early lease turn-​in option so that I could get into my new car early and patiently took me out to test drive both the 4-​cylinder and V-​6 models. I was seeking a particular color which was not in stock and hard to obtain but he kept tabs on their incoming inventory until one arrived. He also kept in touch with me throughout to see if I had any questions and once the preferred color was in, I quickly went in to seal the deal.
After my car was prepped and while I was on my way to take delivery of my car, Chris called to let me know there had been a slight incident with minor damage to the car and he presented me with options on what I could do. This included taking the car I was looking at or selecting another one in a different color. Being that the color I really wanted was hard to come by, I agreed to let them fix the car and closely inspect it to make sure we were pleased with the fix. In the end, the car looked to be in tip-​top shape and I have had it for over a week now.
At delivery, Christopher Poggioli patiently went over all the features of our car, helped me setup my phone to link with the car, and answered all my questions with the insistence that I get in touch with him if anything else came to mind. The interface is all new and some of the features are a bit different than my 2012 TL so there was lots to wrap my head around. He knew the car very well and went above and beyond to make sure we were comfortable with everything. This, too, on a bitterly cold day when all anyone probably wanted to do was be in the confines of their cozy office.
So far, I’ve loved every minute of driving it. I am pleased with the vehicle and also with Rallye’s follow-​up after the fact, to be sure I was satisfied with everything leading up to and following the transaction. I will not hesitate to recommend Chris Wuttke and Rallye to anyone in the market for a (nother) vehicle. They are top-​notch in every regard and their showroom, too, is head and shoulders above their local competition.
Lastly, I can also tell you that our extended family have been Rallye Acura clients since about 2006 and their service department, too, is helpful, fair, and friendly. We really can’t ask for anything more and are looking forward to returning to Rallye when the time is right for our next vehicle!

My fiancé and I had a wonderful experience at Rallye Acura. Our salesperson, Jabir Choudhry went above and beyond for us. This was the first big purchase for us as a couple and our first car purchase so we were nervous. Upon entering Rallye Acura, we were immediately greeted by Jabir, who was so kind from the start. He took us on a test drive of the car we were considering and then took us back to Acura to discuss pricing. I was expecting a ton of haggling and fighting — which I hate, but Jabir was honest and straightforward with us. At no point did I feel that he was trying to take advantage of us, I actually felt he was assuming a role as a father figure, guiding and helping us every step of the way.
Overall, our experience at Rallye was great — made even better by Jabir

I saw a CPO used ILX on their website and wanted to purchase asap since a new model like this was hard to find CPO.
I had a set budget and offered them $ 500 off their asking price since the car was used as a dealer rental car. The salesperson named Dan I was dealing with refused to entertain the offer and said maybe we can take $ 100 off. I didn’t want to waste my time haggling with someone that wouldn’t even take off $ 500 or even entertain the idea.
Out of curiosity I go in anyways and see the car being sold, which is no biggie. I thought someone paid asking price, but under further investigation The person that bought the car got almost $ 1000 off sticker price.
There could be various reasons they slashed the price for the other buyer and not me but in the end a sleezy move considering their word doesn’t seem to matter

So I have read some negative reviews about this dealership after visiting them for the first time last week. I have searched long and hard with my wife for her new car, we landed here based on the price difference offered between several dealerships such as Bayside Dodge and Paragon Acura both of which were charging way too much money for their vehicles. My first visit to Rallye Acura was a pleasant one the staff was very helpful and there was no rush to purchase anything, My wife and I test drove several vehicles during the course of the weekend and finally decided to go for a 2013 Acura ILX and I must say the car was priced exceptionally well we couldn’t be any happier with our first time visit to this dealer and our sale man Julio even included a little red bow.
Here is an email I sent to team after our purchase.
«Hey Acura Roslyn Team,
I am very excited with the purchase of my wife’s new Acura ILX, She is super excited so much so that she has already order many accessories for her new toy. We both enjoyed our experience at your wonderful establishment, As for our sale man Julio even though it was his first sale he was outstanding he met all of my wife’s needs and he even included the little red bow I requested for her. Thank you guys again at Roslyn Acura I hope to see you guys soon.»

I arrived 10 min early during «slow hours» on a Thursday afternoon. After years of getting letters, I decided to come in for my Power Steering House Recall.
Wait time: 1 to 1.5hrs
I opted to wait
I was greeted outside by a gentleman opening my car door, impressed. Inside there were two gentlemen, one on each side of the counter. Neither called me over. I wandered further in and **** asked how he may help me. He was incredibly cordial. At first I was wary of Rallye’s 2 star review but so far this is 4 star service!
I walked the floor, checked out the new models. Was approached by helpful non-​pushy salespeople. Very Nice Staff!
2 hrs later I was informed my car was being washed. Ok, 30 min longer than estimated but that’s to be expected. Still 3 Stars.
[5 min later a gentleman behind me who arrived AFTER me was told his car was being washed. 20 min later his car was ready]
40 min later, still waiting… 40 minutes and my car is still being washed. It must look gorgeous right? (there was still bird poop on it and it was still all wet, funny how it couldn’t be dried in 40+ min…)
Waiting Room:
— Nice seating area.
— Coffee and Tea machine, chips. If you would like soda, that’s $ 1 for a can at the vending machine… IF it wasn’t Out Of Order. It’s $ 0.60 for a snack sized bag of chips. I’m surprised they are trying to make such a huge profit off customers.
— WiFi ceased working and Verizon is weak in the area. Wonderful. (see Photo)
When I spoke with my Fiancée, who goes to Rallye Lexus, he said Acura sounds «cheap» and «definitely not to Lexus standards», great.
Overall: Arrived at Lot 1:30pm. Left the Lot 4:15pm
Staff is incredibly kind, inaccurate wait time very inconsiderate.
The service was performed and **** was very kind, he offered me a free oil change after he explained he could not help me get a Navigation DVD because my car is too old, dvd would not fit in my car. He did seem genuinely upset that I was not happy with my experience.
My only explanation would be I was there for a non-​paid service so they gave me lowest priority. Why else would would I have seen 8+ people come and go and I was the last one there waiting?