Best Western Sally Port Inn & Suites

A very disappointing experience. This is an old hotel which has been renovated, but a closer look reveals many flaws. The shower curtain doesn’t reach the upper edge of the tub, so you flood the bathroom. Luckily, the drain doesn’t work so you have to get out before too much flooding occurs. I did have some luck using duct tape on the curtain. The registers are filthy. This is most definitely a sick building, for any of you who remember Legionnaire’s Disease. The pool looks great but the hot tub is barely 90 degrees. Conversely, the pool is lukewarm. I don’t know where to stop this list, so be assured any lodging option would be better than this.

I visited here on Friday, November 26, 2015. It was the best hotel I stayed at during this 4 day whirlwind visit to this area. The room was clean, the beds comfortable, and the restroom was of fair size.
Breakfast was odd. No smiling greeting of welcome! More of a, «Before you eat I need your romm number!»
OK…

Bad hotel! Bathroom was dirty– cleaned it ourselves, shower barely worked, toilet wouldn’t flush properly, mold on the wall, tub was clogged, asked for it to be fixed, but maintenance leaves @ a certain time. We asked for towels that stunk. The bed was uncomfortable & the last straw was the smoke alarm going off every 15 minutes. Only stay if you don’t plan on sleeping!

Our second visit with kids. Looking forward to a pool and hot tub. 1^st visit tub broke and pool cold. 2^nd, right now visit, same thing. Visits about a year and a half apart. So is it coincidence? Rooms are nice. But if your looking to swim and have fun, don’t come here. If you have to, walk over and check the temps for yourself before paying for a room. Can’t get your money back once in. And don’t believe clerks at call in because they told us the tub and pool were working properly, I believe she meant they were holding water. We won’t be back. Look elsewhere, newer places north of town.

Not the worst hotel ever but far from good. The room was clean and comfortable but that’s where the plus side ends. Hotel is very dated and shows it’s age at every turn. The tip jar in the breakfast room is a funny touch, they don’t do anything to serve you so I hope it is a joke. The worst part was the allergy attack I suffered in the middle of the night. I had to leave the room and sit out in the car so I could breathe. Since my only true allergy is mold there must be some hidden in the walls. Hit up Motel 6 or anywhere else for that matter because this location is not worth the money.

Room was clean and updated but service was very strange. During check-​in, the woman at the front desk was shaking and acting nervous. It made me very uncomfortable, wondering if she had been held up or was on drugs. At breakfast, we were required to provide our room number and last name and the attendant informed us that we are not permitted to bring food back to our room. She watched over guests as they ate. Also, despite our do not disturb sign, the maids attempted to get in the room while I was in the shower. Strange experience with staff but accommodation itself was nice.

This hotel is fine to stay in. I don’t understand the negative, overall score. Booked a room for $ 92 off of
. Had zero problems checking in. Front desk was super polite. Hotel is located across the street from delicious Mexican restaurant Los Cerritos (Tacos are 49 cents on Tuesday) and they make the guacamole, table-​side, in front of you — but this is not about Los Cerritos. The hotel has a spacious, indoor pool. The room itself was spacious and the bed was comfy.
The circumstantial inconveniences were these two things that I have seen echoed in previous reviews. One, we had a room located on the first floor, in the corner, down the right hallway of the front desk, across from the ice machine. I swear, that is the world’s loudest ice machine it should be in the Guinness Book of Records for ice machines that put out the most decibels. I’m not going to call the front desk to have my room switched at 2 AM cause the ice machine is loud as F**K! Once guests starting waking up and using it consistently at 5:30 AM and on, I gave up on trying to go back to bed. Two, if a guest has a pet, you should have a specific section of the hotel designated for pets with guests. If you are going to put a guest without a pet, next to a room with a guest who has one, you should notify the party who doesn’t have one. We were next to a room who had a small dog who barked the entire time their owners were gone. It too would bark sporadically throughout the night, waking us up.
Between the ice machine and small dog next door, our otherwise exceptionally, comfortable stay was ruined.

Summary based on a one night stay:
–Free fatty, sugary breakfast. Weak coffee
–Free, easy parking. Security on the side didn’t appear great
–Indoor pool
–Good guest laundry
–Walgreens, Target close by. Walmart fairly close.
–Noisy air conditioner
–Free WiFi, but requires frequent sign on
–Horrible front desk service

Buy earplugs if you’re near the pool and vending machines on first floor. Kids were being loud running up & down the hallway & stairs during our stay… at 10pm. Otherwise, the staff is friendly, our room was clean, the breakfast is decent, they’re pet friendly, and there are 2 sets of washers/​dryers on 2^nd floor. $ 1 for wash & $ 1 for dry. There’s also a steakhouse attached to restaurant w/​a bar and plenty of TVs to watch sports.

We come here to do the comedy shows and we LOVE LOVE LOVE the manager AMY MORALES! She’s the best thing about this place.
Recommend if U like a quiet room U get one thats not inside facing the pool as children are fairly loud in the echoy inside heated pool

Water leaking from the toilet above,
Breakfast runs out of good stuff by 830.
Very unprofessional.
Only plus is that its next to a golf course and hence view is good from the room.

Cannot open windows yet hallway and room on second floor smell and are musty. I found a hair in the bed. The desk check in person was rude. You have to go to the end of the hallway and open the hallway window for fresh air, and the management has tried to lock it. Carpeting in hallway and room is dated and dirty. Room has no elevator. I paid $ 47 on Priceline (name your own price) and still feel completely victimized. This hotel needs to be torn down as it has reached functional and aesthetical obsolescence.

Very clean room, didn’t hear neighbors or anyone in halls. I just read other reviews and I didn’t see any bugs — but I wouldn’t have stayed here if I had seen the reviews first. BUT I did stay here one night and didn’t have any problems — the attached restaurant had a bar with football playing, lots of regulars watching it, huge Super Spud loaded baked potato was more than enough food and yummy. I have no complaints, only praise. My room was very clean, free wifi, free parking, typical free breakfast fare.

Decent hotel for the price. Pretty western style restaurant adjacent to the hotel. The receptionist did mess up our room key cards initially, but fixed the problem quickly once we notified her of the problem. The WiFi was adequate. The free continental breakfast was good and well presented. The offered the standard military discount that «most» Best Westerns do. No complaints. Didn’t see any UFOs.

Summary based on one one night stay:
–Available through Hotwire
–Free fatty, sugary breakfast. Weak coffee
–Free, easy parking. Security on the side didn’t appear great
–Indoor pool
–Good guest laundry
–Walgreens, Target close by. Walmart fairly close.
–Noisy air con
–Free WiFi, but requires frequent sign on

Pros: The room was mostly clean. The beds were comfortable. The location is good. The pool is very nice, my kids really enjoyed it.
Cons: The room smelled really, really bad. No matter what we did, it stunk. It smelled like a sewer. We couldn’t quite figure out where it was coming from. The walls are thin and you can hear your neighbors.
Overall, I’d stay again; but I’d make sure our room didn’t smell so bad before we got too unpacked.

Not to confused with it’s slightly less attractive sister directly across the street, unlike her this is a Best Western «Plus». I’m not sure what the plus exactly is but hey it’s not a minus. And I’m not sure why 2 Best Westerns are in such close proximity.
This is a normal everyday Best Western, a big ass room, a comfy bed, free breakfast passes, and free wifi. You know the usual bells and whistles.
The negatives would be that the walls are thin. It seemed like they were running a day care service in the hallways around mdnight with field trips every 30 mins right in front of our room. The other negative would be the parking. We had a 1^st floor room and the cars parked directly at our window. The lights were blinding us like Clark Griswold was decorating for X-​mas right next door. It only takes one drunken idiot to hop a small curb and we are needing to upgrade our reservation for a larger party.
Other than that, it’s what you would expect.

From the fresh-​enough-​dog-​poop-​on-​the-​luggage-​cart at check-​in that you can still smell it throughout your room a day later when you’re still washing it off your suitcases, to the hoard of houseflies — houseflies in the middle of winter?!?; they must actually import them — this dive brings down the overall hotel/​motel/​flophouse star rating for all of Roswell, NM down at least a full two stars all by itself. Don’t bother with housekeeping because there just plain doesn’t seem to even be a department for that here. This actually used to be a half-​decent place, but that was a long time ago. The bedding is so thin you’ll want to immediately reset the room thermostat to 85+ F. when you arrive, which under this facility’s own version of the unique Roswell Hotel Industry System of Metrics seems to translate to about 53-​degrees. Hard to tell, really, since many of the electric sockets here don’t function. Hard to even raise a red flag about this place given its in-​room Internet speed clocks in at something like 16 baud: Ahh, the Good Old Days of, say, 1986. The only compliment I can offer — and trust me when I say I’ve searched and searched for whatever nice words I thought I could possibly offer here — is that the water pressure in the bathroom is decent. That’s a really good thing, because if you hang your hat here for a night, you’re gonna need it for cleaning: Cleaning the bottoms of your suitcases, and the bottoms of your boots or shoes at the very least. Bring plenty of air freshener rather than getting stuck, like I did, sprinkling Pierre Cardin cologne at about $ 2 a drop liberally throughout just to make the airspace here livable. This town is inherently bad enough for people forced to stay here overnight since the entire economy is based on tourism-​based-​on-​aliens who supposedly landed here in 1947. Visit the Best Western Sally Port Inn & Suites, and you’ll finally understand why they apparently left quickly without a trace.
Happy Thanksgiving to all!
Gary L. Marsh, Esq.
28 November 2013
8:48 o’clock p.m.

On the surface, this hotel is okay. We stayed for 3 nights. The rooms are decent sized and decently clean. They have a pool and it is indoors, which is a huge plus when it is very hot outside. They also have an attached bar/​restaurant and hairdresser which we didn’t take advantage of, but could be useful.
Here were my problems with it:
–We came into town after midnight after a looooong day of driving. The desk clerk told us it would be most convenient for us to park in the back and go through the back door to get in our room. We drive to the back, drag our exhausted bodies to the door with all our luggage just to find a sign that reads «door locked after 10pm, please use front entrance.» *sigh*
–We got two keys. Only one of them worked. When our teenager took the key that didn’t work to the desk clerk, they remade her a key… but turned off our key in the process. Then we had to go get that key fixed. Fun.
–We had to have vouchers for breakfast which kind of sucked to have one more thing to keep track of. Plus, it was one voucher for all of us each day. Our teenager couldn’t go down to breakfast without us and vice versa. Oh, and stick to the cereal. Unless cold sausage swimming in half congealed fat is your thing, then by all means, carry on.
–There is very little parking up front. This is a problem because the back lot is littered with golf balls from the driving range.
Not a horrible hotel, but I’d like to think there is a better option out there.

They have a Sports Bar! This place was closed for several months for remodeling and is open again. The Staff here is awesome and after meeting the manager, I understand why everyone has such a great attitude.
The rooms were amazing, spacious, CLEAN and comfortable. The pool is indoors with a hot tub and a fitness center which not only overlooks the pool and hot tub, but also the Atrium.
In talking with the Manager, the bar is also going to be remodeled and a new restaurant added as well.
If you are in this area, there is no other place you need to stay. I will definitely come back to this Hotel. It was worth every penny and like I said, I have never had a better experience in a Best Western as we did here. This place is 5 stars and they continue to strive to make everything as awesome as possible for every guest.