NTB National Tire & Battery

Horrible service and they take 4 hours to do a simple alignment and break off one of the screws to the shock then expect you to pay full price!

I have never had a problem at this location. NTB has always been a positive experience for me no matter the location. The customer service here is very good and I appreciate them being efficient and nice.

Horrible experience multiple times. We are very patient and understanding of having a bad day but this place is a joke. Ruined an oil change had to redo it. Took the car in for a noise charged us over $ 1000 to fix several different things. We took the car back to try and fix noise multiple times. Months later we found the real problem of the noise should have been a $ 400 fix (they said) which my husband did himself for $ 50. So mad!

Thought I would start going here for oil change and tire rotation with my 4 cars. It would be so convenient to make my appointments around my workout schedule next door at LA Fitness.
The GMC & Chevrolet dealerships usually charge me $ 45.00 for tire rotation and synthetic oil change, BUT NTB charged me $ 75.00 for the same service. Anyway I took 3 of my cars in and had the work done, only because the convenience. I also took in my 2013 Infiniti G 37 which by the way had a small leak on the right rear tire. They changed the oil and did not rotate the tire because they told me I had a screw in it. Further they told me that the screw was in such a way that they could not plug the tire, and since the tire (from the factory) according to NTB was a «special» tire, the total cost to replace one tire would be $ 410.00. I said, «no thank you» paid my $ 75.00 and left.
While driving away I called Roswell Infiniti and told them about my screw in the tire. They said, «come on in and let us take a look at it»
I did and within 5 minutes they had removed the screw and plugged the tire !
They told me that it was an easy plug and that the tire did not need to be replaced !!
That from a dealership !!!
Thank you Roswell Infiniti. You guys are the best.
Pete Lindstrom
Roswell.

Have been here twice now — both trips were underwhelming. The service is slow, and I noticed several employees standing around instead of working on cars. Their front end systems seem ridiculously complex too — it takes them a ton of time just create a ticket. My simple transaction seemed to require a lot of paper too; every time I turned around they had some sort of document for me to sign. All in all I’d recommend going somewhere else.

Today I went with my son to get car brakes inspected because we are going on a long trip. Evelyn in Customer service was very courteous, told us to wait 20 min. while car was checked. She told us if nothing was found it was no charge. She later came and told us all was well, just some particles. Nate the mechanic came with car and explained. Thank you both for a very honest reply and courtesy. Will return!

Do not come here. I bought two pairs of tires and alignment for my VW Golf. About 15K miles later — after having wheels rotated once — I noticed that the front driver side tire was excessively worn and chewed up on the inside. I also had noticed that the pressure warning system had stopped working after no warning with a couple of flat tires. I had a suspicion that NTB was the source of the issues, so I took it to a better mechanic, who (1) replaced the front tires, (2) re-​aligned the front end, (3) said it was not aligned properly in the first place — had severe «toe-​out» that caused the tire wear, and (4) turned the pressure sensor system back on, as it had apparently been turned off. Previously, at NTB, I noticed that they had my car hood up when replacing the tires. When I asked why they needed that, they said that they were checking the oil (??). Now I believe that they were doing something nefarious.
I used to bring all of my cars to NTB for tires and batteries, but their quality of service is just gone. Do yourself a favor, and find a better place. I just spent a ton of money fixing issues caused by NTB… so that you don’t have to.

I went in without a scheduled appointment because my car was blowing warm air from my AC. They diagnosed the issue but could not get me in to be fixed until the beginning of the week but they did fix it enough to get me until I can schedule an appointment. Excellent service! They just stole me from the dealership :-)

Used to do all five car’s repairs and tires there. Nearly overnight, all the personnel changed. Took the SUV in for an oil change, was told i needed to drain and replace the power steering fluid. I took it to «my guy» for an-​all fluids replacement, including the power steering fluid. Next time I took the car in, they told me I needed to drain and replace the power steering fluid. Really? Can’t trust them anymore.

I have been coming to this place for years, but I will never return.
I bought some new wheels, had them mounted, then noticed that I air was leaking from two of my tires. I took it to this NTB for them to repair. They told me that they couldn’t find anything wrong. Okay… still leaking. I took the car back to this NTB. They fixed the valve stem on one of the tires — supposedly. Still leaking. Took the car back twice more, totalling 4 trips to them to fix the leakage. Still nothing. I figured it must be defective wheels.
Some time passes and I am simply inflating the tires every couple days. So I replace my tires and I have this NTB install them. They charged me some $ 300 upcharge that I did not authorize and three days later the new tires were leaking. Gotta be the wheels being defective, right?
I call Tirerack, where I purchased the wheels, tell them they need to make it right, that I bought some expensive defective wheels. Tirerack calls another local tire place, Milton’s Tire and Auto for me to have them look at the situation before they warranty the wheels. Milton’s found the problem with the valve stems within 30 minutes! They fixed the issues for me and now I will be Unilocaling Milton’s Tire and Auto a glowing review.
Stay away from this NTB!

Terrible customer service Called to see if they were available to to an oil change early on a Saturday. They said they weren’t busy so come in. I got there in 5 minutes (I live 1 mile away). Ended up waiting 45 minutes before they told me there was only one car in front of me. The manager gave me the excuse that they only had one oil change guy (they only had one other mechanic working !) He told me it would only take 20 – 30 minutes and then I was next. I asked how that could be a accurate when the current car was over 45 minutes. They obviously don’t have a clue what they are doing. Avoid this place unless you have a lot of time to kill

It was the best of times, it was the worst of times. I’ve received some amazing pricing and warranty discounts here, but also suffered through some incompetence like 13lb inflation rates, missing lugnuts when car is returned, or simply no valve stem caps put back on the car.
However, for the money and combinations like RoadHazard, lifetime rotation /​balance, and unlimited alignments in per year blocks… it’s hard to beat anywhere else.
Just know YOU need to check your air pressure and the quality of the work.
If you are an informed consumer and understand the games, you’ll do fine.

I’ve been to a lot of tire and break places and this is one of the best. These guys are great for not only doing the work well and reasonably quickly, but with helping find the best possible deals, actually honoring my tire warranties, and even driving me to my house so I wouldn’t have to wait all day for struts at the shop.
Great service.
Let me mention that again. I bought tires from here, had them rotated fairly regularly and when they wore out about %20 before they were supposed to, they actually discounted the next set accordingly. No harassment, no «show me the paperwork», they just did so.