Passport Health

I do not recommend this place. This happened awhile ago and thinking about it today as I write this still upsets me due to their unprofessional business practice. I came here to get some more details about their services because I was going on a business trip to India. I called and the lady I spoke to over the one said I could come today to get more details on their services. When I got there I mentioned to the lady at the front desk that I called earlier that day (a couple of hours before) to come in for shot and trip preparation details for my trip overseas. The place was pretty empty. Another lady came out to greet me and took me into her office. She hands me a printed out packet held together by a binder. (It looked like a school project that one would do in middle school for a book report or school presentation). We spoke maybe about 10 minutes and then someone else came to see her and she excused herself to help that individual while I waited for her again. It took a bit of time but no big deal about that. Then she’s come back and we talked for a few more minutes and I asked for a pricing sheet for their shots. The prices were very high and on top of that there were a number of shots she recommended I need. I was blown away how expensive everything was going to be. I said thank you for the pricing information but I will not be getting the shots today. You can tell she was a little upset by that and she escorts me out of her office and tells me that I must still pay for the services. What services? I didn’t get anything done. I was very confused to why I was being asked to pay for not getting anything done. She said that even though I didn’t get any shots or services done I still have to pay the $ 40 – 50 fee… I was still perplexed by this request. She goes on to tell me that she gave me a binder of information. I let her know that I did not need that (and I thought that was understood because I left it on her desk in her office before I left her office). The lady at the front desk as well as the lady in the office were both making me feel uncomfortable and still stating that I needed to pay. I asked to speak to someone else higher up was told no one was there. I reluctantly paid the money and left. Oh, after I paid the lady told me I can take the printed packet that probably cost a total of $ 4 to put together. I was shocked at the way this business operated. I felt it was an unprofessional way of handling business. I still can’t believe I paid for services that I did not even get. The only thing I asked for was pricing information. Very disappointed on how they conduct their business and will definitely not be coming back here again. Shame on them for taking advantage of people and operating in a way just to make some money.

I’ve heard and experienced that this place is overpriced. So there’s that, but aside from that the woman that gave me my shots and advice was a complete witch! So rude, almost yelling at me. When I called to consult a friend about what best to do regarding malaria pills she rushed me off the phone. Oh my god I’ve never had such an abrasive customer experience situation. Her name was Lisa. When I left I told her I hoped she had a better day. That was my nice way of saying she was ridiculously rude and made me feel uncomfortable.
I was honest with the woman at the front desk who was very understanding and sweet which made me feel much better.

Fantastic service. Everyone was great to work with and I was given helpful tips about the country I’m visiting… things my healthcare provider did not share. Extremely friendly and I will most certainly be back for future travel needs. Highly recommended and in a great location.