PGA TOUR Superstore

I visited this PGA Tour Superstore today to test a few clubs and purchase a new iron set. An older man that worked in the fitting area helped me and he was the grumpiest, rudest associate I have ever dealt with. I witnessed him being rude to other customers as well. I’ll spend my money where I feel appreciated as a customer and will never be returning to this location again.

I have been here multiple times and my bad experiences seem to echo the other ones here. The latest was especially bad and I might be done shopping here. Although the lack of competition means I’ll still come here to test clubs, I’ll probably just take my business elsewhere.
As per usual, I walked and looked at some clubs for about 20 minutes and no one even came close to offering to help. It was not crowded and I saw at least 2 or 3 associates at various times not doing anything.
I finally picked out 5 clubs I wanted to test. The saddest part about that is I was constantly on my phone checking the shaft specs and other things that I had bookmarked ahead of time. Something an associate should be able to help with? Not at PGA Tour Superstore!
I had all 5 clubs in my hand, walking along side the hitting bays with an associate walking right towards me making eye contact. You would think he would see the five clubs all with DEMO stickers in my hand and ask if I wanted to hit them. Nope. He took a sharp left down an aisle of kids clubs, and I walked after him and kindly asked if he would set me up in a bay, which simply requires him to type in a password and click OK. He grumbled something under his breath and walked me over to a bay.
I hit my clubs and picked the one I liked best. As I was walking out of the bay with the five clubs, a younger high school aged associate came up and asked if I needed help and I thought maybe things are turning around. The kid returned the clubs I didn’t want and grabbed another guy so I could make my purchase. I told the guy that I wanted the specific shaft on the demo club and handed it to him. He said to give him a minute while he looked it up, so I went to look at grips. 5 minutes later I see him in a bay, doing a full fitting session for a driver. I was so mad I just walked out.
Bottom line is this place is full of either high school/​college aged kids that are just learning the ropes and just need some direction or middle aged people who don’t give a shit and are there to collect a paycheck. Most of the younger employees seem to be there for the grunt work while the older employees try to avoid doing any work. It’s truly sad because I know they have knowledge.
I remember when I first moved down here from up north and walked into this place… I thought it was awesome and it really can be if their customer service is taken up a notch.

I went to the PGA Superstore in Roswell yesterday with a buddy about my age (50’s) with the intent of buying a whole new set of clubs, bag, two or three pair of long pants, a couple new shirts, and a hat or two. My buddy was also intending to buy some clubs. We had to find a sales guy to help us and it was clear from the beginning that he wasn’t interested, and actually seemed annoyed that he’d been bothered. He did get us into the hitting booth and we did get to try some clubs, but we both felt we were imposing on him by asking questions. He eventually started yawning and said he needed a drink of water and would be back in 10 minutes (he wasn’t). He also kept saying we should think about it and come back another time. A ridiculous comment as we both pretty much knew what we wanted before we got there. I decided I wanted to find a store with helpful and patient staff and left the club area to look at clothes. As I passed the putting area I saw our sales guy putting with another employee and he finally looked interested in something.
Both my friend and I were disappointed by the experience and decided to look for a different store to buy our clubs. We both play clubs from the 90’s and were excited about updating every club in our bag and buying some hybrids. But I’ve got to believe we can find another store with people that enjoy what they do, and genuinely want to assist their customers with making a decision that will cost around $ 2,000. If I can’t I’ll play the clubs I already have and invest in lessons!

Best experience I’ve ever had at a golf store! I live in Buckhead and went to a competitor golf store nearby– which had terrible service and no enthusiasm whatsoever. So I decided to drive out to PGA Superstore in Roswell. Bob spent over an hour with me, fit me for the perfect clubs, and even helped me out with my swing. There are 10+ bays up there to test equipment, both new and used. Prices are reasonable and everyone is very friendly. I’ll definitely be back!

Walked around the store for about 20 minutes on a Thursday night and not one person working there asked us if we needed help. It was not busy in there at all. I even said Hello to a person working there and he gave me an attitude. I doubt I will be going back to that store any time soon.

I bought a new driver here and it had a defect that caused the driver head to snap off after hitting 3 balls with it. I took it back and they contacted the manufacturer and said that it would be 5 – 10 business days till I received it back. I filled out the paperwork and they said I would be contacted when the club arrived.
After not hearing word from them for 4 weeks, I called the store and asked for a status on when I could expect my club to arrive. They told me after 20 minutes that they lost my paperwork and my club had been in the store for awhile now.
How a store can lose the paperwork or would wonder why they have a club here for apparently no reason is beyond me.
One of the worst cases of customer service I’ve seen in a long time.

They also offer tennis supplies and clothing. Great prices.

I love that line in «What About Bob?» where Bill Murray, after having been strapped to the boat, comes back and says «Dr. Marvin, guess what? I’m a sailor. I sail!» That’s how I feel about tennis. I’m a tennis player, I play tennis!
I went there to use my Ultimate Tennis gift certificate and to get some desperately-​needed shoes. I MEANT to get shoes specifically for tennis, but they had such great half off clearance shoes, I couldn’t resist the Air Max Nike+ I got for $ 30 and with my $ 25 cert, I only paid $ 8! I’m not sure if the sensor was supposed to be included, and that’s why there were on clearance. But I don’t mind to spend the $ 19 for it at the Apple store.
They have a great selection of tennis-​specific shoes for when I DO buy the proper ones for my sport. Great selection of bags. And the clothes selection was phenomenal. I was shocked that they didn’t have any books, DVDs or magazines on tennis or golf, seems like they would, one star off for that. Other than that, it’s a tennis/​golf lover’s heaven.

This place is awesome. If you want anything, and I mean anything, golf related then this is the place to go. I recently spent 4+ hours there testing clubs, getting lessons, and just browsing around. They have 7 simulators that anyone can hit in for free, and the best part is that you can test any club you want (just make sure you tape it up).
I picked up a Ping G15 driver and opted for the professional Ping fitting system. The guy ended up giving me an hour of free lessons in the simulator before sending me off with the perfect club.
When it gets busy the staff can be a little hard to track down, but if you can make it in early before the crowd gets there you will receive plenty of attention. I loved my experience there and I’m definitely going back.

Well I guess if I am getting back into golf, I can’t NOT come here. When I can equip myself with like new irons and brand new woods for less then I sold my old set for 4 years ago, I’m doing pretty good I guess.
The golf elite would definitely turn their nose at my gear but they will appreciate the comedic relief when they see my delightful form. In English, I suck — and can’t justify spening a lot of money on what may very well become a nest for spiders and such in my garage.
At any rate, this store is awesome. They have it all. They are expensive in some area and inexpensive in others.
Enjoy.