Today’s Dentist

Dr Nick is very honest and professional. He is very meticulous and does excellent work. He doesn’t try to up sell you on «changing all your silver fillings» or «make sure you use all of your benefits» pitch that some dentist try to push on you. And, the office manager that someone wrote about… I agree, but she has left and the lady that replaced her is very nice.

Dr. Nick Manocchio & Dr. Leslie Scalafini Patrick are awesome if you can stomach the office manager. My wife, youngest son and I have been patients at this office since 2007, having delivered thousands of dollars of insurance and co-​pay revenue. Last week, when I explained my COBRA was over and wanted to continue as a cash patient, the office manager flatly refused to offer any discount whatsoever off the scheduled price — the inflated price insurance companies never pay. In this case it amounted to a $ 25 discount off the scheduled price for a cleaning. $ 25. Not $ 250. Not $ 2500. $ 25. In vain, I reasoned that I’d gladly pay the same as the insurance company in cash so they are not getting less for the service, that this will eliminate paperwork to submit, that it will save employee time/​money and accelerate cash flow by eliminating the delay in payment. I never asked her to take less than what the insurance company would pay. Statements of logic, customer service and/​or retention and business case reasoning bounced off her impervious bureaucratic mentality like pebbles against a tank: This is their policy and she did not have to give me a reason, only that she will not give a discount. WOW. Beware. A medical practice is more than the doctors who work there. The staff can make or break it. Now I know what a patient/​customer is worth to her and others should know the same.