Agazzi Pool Services

I would leave Agazzi a negative score if I could. I dealt with Jonathan a few years back and he was a decent guy helping out at the time, but when the time came for updates to be made to our pool and equipment, we contacted him to do work for us but he was not the same person I dealt with in the past. A job that I was told to take 4 – 5 days is still not done after 4 weeks. I wish I would have read these reviews earlier so I could have stayed FAR AWAY! He is also now trying to do business under Jonathan Logan Services for what it’s worth.
I quickly learned that he is going through a divorce, and having money and legal problems, all of which customers should not know of, I don’t think. He lets these personal problems affect his customers and work. He is ALWAYS asking for more and more $$ and wants cash if possible which is NUTS! He has a quick temper and talks over you when discussing anything by phone or in person. He is VERY unprofessional and off color with responses and conversations.
During a time which he was supposed to be doing work for us, over 4 weeks, he was maybe at our house 4 days of it and not full days. Far from ideal when your pool has been drained in order to complete the work. UGH!!!
The problems from over these days add up in a hurry. We had some rocks in our yard to contend with to move equipment and when he rented a tractor to help dig them out, he did not give the utilities the required 48 hrs to mark like he told me. That being said, he cut the AT&T line and the main power feed to our house and ripped the cable out from the back of the meter. After 4 – 5 hours with countless Austin Energy people to get it fixed and re-​run the line, he tells me various parts are going to be more than quoted even though he showed me the cost of materials a few days earlier. Of course this request came with a payment request. When I said no more cash until the job was completed, he lost it. When he realized he had to actually do some work to get the remainder of the money, he decided to steal the pool pump I paid him for out of my back yard and tell me he would finish the job when he was paid in full. This is CRAZY. Who pays people 100% for a job not even ½ way done?
This led to several not so fun conversations where he requested payment and tried to talk to us and when I talked to Austin Energy about the pump in question and how I paid for it, but he refused to show me the pump and sign the rebate form. The Austin Energy rep called him which led to another blowup while he was at my house and he proceeded to walk off the job, plowing into me while walking out. He also did damage to my fence and nearly backed over me when leaving. At that point I was still missing my pump and had paid out a large portion of the deal, well over the equipment cost and most of labor. I called the police to make a report, and we’ll see where it goes from here, but needless to say he is NEVER allowed on our property again!
I am so disappointed that people like this are allowed to run around stealing from people. I realize people have problems from time to time, who doesn’t, but when it starts to affect others and your business, perhaps it’s time to seek help for those problems.

I wrote another review and gave Agazzi 5 stars, but my opinion is totally different now. He is basically a thief. I have a sheer light system which lights up my sheer waterfall. He said he needed to buy a transformer for the sheers, and needed to be paid in advance to pay for the part, and he also wanted to be paid in advance for his labor. My wife thought the advance payment was ridiculous. Frankly, I let him con me into writing a full payment check and I have not seen him since. It’s been several weeks and he does not return calls. Correction, he did call once to say he would be out the following day, but… nothing. Needless to say, I am in the proverbial doghouse with my wife for being so naïve. To make up for it, I’ve promised my wife I will go to file suit tomorrow in small claims court. Probably won’t do any good, but there is an ethics issue here. Please people, believe all of these negative revues, and if you ignore them and use this company, DO NOT PAY IN ADVANCE !!.

Are there any great pool service vendors in the Round Rock area? This one sucks! After he didn’t come by when promised because he «lost my paperwork», I got yelled at and cussed out because I contacted another vendor.

I am not surprised by the other reviews. Had a bad experience with an estimate that turned ugly. I called about a specific issue and was appalled by the unprofessional and ridiculous behavior of the owner who tried to peddle a bunch of crap I didn’t need or want. It went to Hell from there. This was a while back but sounds like this business has gone from bad to worse. Never hired them for anything and glad I didn’t. I’m always looking for an honest pool repair person so if anyone has one I’d love to hear from you.

I had used Agazzi for a couple of years on basic pool maintenance without a problem, except sometimes with speed of response. However, recently my filter died and I needed to get a new one installed. Since the pool was not running, this was a priority. I called two days in a row and left messages asking for a return phone, that I was an existing customer and I needed a new filter. NO ONE EVER CALLED ME BACK. I went to Hines Pools instead they were very responsive (especially as I told Hines — and Agazzi — that we had a pool party scheduled for Saturday).

My first review has been filtered and that quite annoyed me so I will create this one within the guidelines… My story is simple, this company did not supply what they said they would (a QUIET pool pump), Logan gave me a quote which I thought included tax and did not (added another 1K to the bill) said that it would cost 200.00 $ to lengthen my gas line, it cost 1,200K. asked me to make checks out to the wife’s name. somewhat snarky to me. I was assured of a quiet pool pump, the pump installed was VERY loud, the owner then installed an impeller to slow down the movement of the pump to quiet it, after installation of his impeller the pump leaked and broke within a day, he put in for warranty service — new pump came, very loud again and I was charged 300.00 $ more for the broken impeller installation and installation of the pump (again 2^nd one). Please steer clear of this company there are reliable companies in Austin that will not, to my mind, fleece you the way Jonathan fleeced me.

DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE!
Middle aged repair technician, likely ‘management’
1. Charged me with 2 times the time actually spent doing repairs.
2. NEVER had the right tools and left constantly.
3. On the phone cursing at someone all while ‘repairing my spa’
4. Found an extra $ 500 in repairs that my current spa company (NOT Agazzi) couldn’t even justify. After the fact of course…
5. Cursed constantly at me and my family on the final day of repairs.
6. Left trash including ‘repaired parts’, cigarette butts, and wire throughout my front and back yards.
If your looking for Quality and Friendly service look ELSEWHERE!

I worked with these people because my home warranty service called them when my pool pump went out. They were very late the first time they came out. They said late morning and showed up around 2 PM. (He said a truck broke down making him tardy after I called their office a couple of times.) The repair should have only only cost $ 50 but he said he couldn’t find the part so he suggested replacing the pump. The warranty service agreed to pay for it so I didn’t care that much. When he came out again to install the pump, he was several hours late again. I had to call them a couple of times and he finally told me a truck had broken down making him late yet again and he couldn’t confirm if the warranty service was actually going to pay him. They inally installed it and the next day the pool room was flooded because a pipe had been loosened during the installation. Johnathon asked me for $ 30 to permanently fix the issue. I agreed. Overall, my new pump works fine but it was a lot of waiting for them to show up. I question if I even needed a new pump.

I wanted to thank Georgia and Jonathan for a great pool renovation. We had serious problems with water runoff damaging our pool and deck and causing erosion. Agazzi installed new tile, coping, plaster, pumps & a remote control! We love our new pool lighting and our automated system worked great with all the rain. Agazzi cleans our pool and I would recommend them for a pool renovation as well. The personal service we received was great and the details of our project were cared for at such a high level. Great job!

Worst pool service ever. Jonathan Logan (owner) could not figure out why pool was cloudy and recommended lots of options that costs me a lot of money when he said I needed a new filter (entirely! — not just cartridges) which I relunctantly agreed to, but this still didn’t solve the problem. Over $ 2,000 later, I fired them and hired another service that fixed the problem on the first visit. Save yourself time, money & frustration and find another service to take care of your pool. These guys are worthless!