Blackmon Mooring- Austin

Recommended by USAA to repair water damage.
So far, not impressed. Started process with this company about 3 weeks ago and all that has been accomplished is an estimate. Communication is lousy. I have to initiate the conversations to get this process moving and their time estimates are off. I will update this review as we move forward.
UPDATE: We decided not to move forward with this company. Too many red flags popped up to trust them to work on our home.

I would NOT use this company if my life depended on it again. I am dealing with a fire and smoke damage and they are supposed to be the company to come in and clean everything. Well, they sure did that, and whilst doing so decided to break and damage all of my electronics, except for my TV, luckily. I was pissed. Took me like 2 months dealing with them to even get a damn check cut to get reimbursed. This whole experience, from begining to end, was HELL! NEVER AGAIN!!!

Oh dear, where do I start? USAA (who I LOVE and TRUST), assigned Blackmon Mooring for all hail damage repairs, (like another Unilocaler on this review page). We started the process in late Spring, and they finally finished in September. The foreman was awful, no customer service skills at all. He ended up not coming back after just a very few (one or maybe two times out?). We ended up having to work with his boss who was a nice enough man, but gave us such lip service on timelines and run arounds. Turnover of employees was really bad. We kept being told «I will be here», and then that person wouldn’t work for them anymore. There was ALWAYS a problem with what we were told would happen. «The supplier ran out of material. Home Depot gave us the wrong stuff. We ordered the wrong thing., etc.» The wooden garage door repair was a joke. They painted and assembled on site, and didn’t paint the ends of the boards, so when they were put on the door, you could see raw edges all over the door boards. Sloppy, sloppy, sloppy work all around. We were out of town when the metal part of the roof was FINALLY replaced. Imagine our surprise when they said it was done, and it was the wrong color completely. There they go, having to tear off a brand new replaced roof portion, what a waste, but it was an awfully wrong color. I don’t like the repair roof shingles either. Seems cheaper than the originals. There was so much debris left all over the yards. Super dangerous. They didn’t even bother to cover the pool when they worked the backyard roof. All the neighbors with pools were properly tarped. The second company that came to install metal roof/​gutters left such a sloppy look, we thought they were joking when they said they were done. We had to drive them around the neighborhood to show them how other houses look so they could figure out how to cut panels to make it look better. Really shoddy, embarrassingly shoddy work. Pretty bad when you have to draw up sketches to show them how to cut and fix the problems with their installations. I realize there are big problems in the world, and giving a bad Unilocal review seems trivial, but if you are reading this and are on the fence to hire for hail damage repair, maybe it will help you make a better decision and save a family from a lot of headaches, and have your home not look as good as it once did.; (**They did finally fix things to passing/​acceptable to where we had to release the insurance final payment, but MAN was it a hassle, and honestly? It doesn’t look as good as it used to before the storm, even after all the repairs.
UPDATE 11÷10÷15 — While Blackmon Mooring has issued a canned response saying that all issues were resolved, it doesn’t change my review or rating at all. I stand by my review 100%. This was not a well managed job, or professionally done repairs. At some point, the work is «complete», but it does not mean we were happy with the outcome or the experience as a whole. Sorry BM, I’m glad you read your customer reviews, but please do not make it sound like things worked out peachy. That would not be an accurate portrayal of our experience. Thank you.

USAA selected Blackmon Mooring for a hail damage claim which included a roof replacement, broken window repairs, etc. It took Blackmon Mooring over two months to get to the roof repair and it has been three months and they still have not replaced the gutters, broken windows or other repair items from this hail claim. In addition, their roofer broke a pipe cover that has not been fixed in over three weeks. They are very nice when I communicate with them but the time elapsed is very disappointing.

I did not schedule this appointment with Blackmon. Otherwise, I probably wouldn’t have based on the reviews.
We had to have them come out to clean our air conditioning vents that started to smell like mildew.
I wasn’t home but J said they were «nice enough» and although they attempted to clean up, it still took some sweeping from J and a full vacuum job from me to get up all the bits left behind. Only a slight irritation that they didn’t put our child-​proof electrical covers back on after using them.
They also showed up late, but that was probably a miscommunication from the scheduler.
Good news, no more funky smell!

Great service! I have had my carpets cleaned by Blackmon Mooring twice and couldn’t be happier. They are prompt and do a great job! I will be returning as long as this service continues.