Bluebonnet Trails Community Services

Horrible. Great at paper shuffling and wasting your time. Great at providing bureaucratic nightmares! They have great brochures/​handouts that suggest all kinds of services. It took three trips (they don’t answer phones or return phone calls) and finally a visit with a supervisor before the real intake and jumping through the hoops began. (You really need skill to figure out which office to go through in the maze of hallways.) My son clearly qualifies, but they finally admitted they have very long wait lists, not enough providers, not enough workers,. Respite, ABA, residential assistance, psychiatric care is really out of the question in reality — but their brochures say otherwise. They finally called and said we qualify for «general revenue» assistance, but would not say what service actually was covered or available. Still no services whatsoever. We have been waiting for EIGHT months. We then got a call that another man at another location would be assisting and that our paperwork was sent to him — nope — he turned out to be just another intake person who said we would have to go through the whole application process all over again and that his wait lists were MUCH longer and his personnel more stretched. And he only can ACTUALLY provide barely 30 minutes a month despite ALL the rhetoric about all the services he says he provides! You see, it is easier to pay for brochures and bureaucracy that to really help people. This is the reality — just like the VA — bureaucrats collecting paychecks for time spent in a bureaucratic malaise.
Update — Eight months later — no services.

Horrific. Avoid.
Went here some time ago to seek treatment for persistent depression. I was not on any medications at the time and was hoping to be offered an anti-​depressant or other options.
After a several month wait, I finally got in. The doctor talked to me for about 3 minutes asking general questions and then proceeded to tell me that I should submit to ECT (electro-​convulsive therapy, or, «shock» treatment).
I asked for an alternative and was prescribed Geodon and Risperdal. I investigated these medications and found them to be anti-​psychotics for people with schizophrenia and similar serious illnesses. I contacted the doctor and asked him what my diagnosis was and I was told, «dysthymia» which is basically chronic depression.
I asked about the appropriateness of using anti-​psychotics if I was not psychotic and the doctor couldn’t really give me a coherent answer. When I asked about anti-​depressants, I was offered an MAOI which are hardly ever used anymore.
I wanted a second opinion so after several more months and a lot of protest, they allowed me to see another doctor there. This other doctor didn’t even look at me through the entire meeting and was busy filling out paperwork while asking, «well, what do you want». I told her my story and she told me there was nothing that she could do. I asked, «so you can’t treat someone with depression?» Her answer was shocking, «Nope. Not when there is no depression or anything else wrong with you».
Irritated, I responded, «Well if there is nothing wrong with me, I find it highly questionable that the other doctor I talked to wants to give me two anti-​psychotics and electro-​convulsive therapy». She responded, «Yeah, and you didn’t want to do it which leads me to believe you’re just here for attention, or maybe you’re filing for disability. I don’t know».
I walked out, never went back.