Caliber Collision

Excellent service!!! Repaired my Camry on schedule and there was no fuss! Everything was explained in detail about every step of the way. I loved getting the texts saying where my car was in the repair process! I would highly recommend this business!!!

Was in a collision and took my vehicle here on the recommendation of my insurance company. Needed a new front bumper and grill, PLUS I payed extra of my own money to fix a fender that had prior damage. When I got my white jeep back:
The grill was chrome instead of white. They didn’t really bother asking or checking in to what color it should be.
A clip on the headlight was broken during the collision and it took quite a bit of arguing, then finally talking to a manager to get it fixed. (We needed a whole new headlight)
Headlights had a TON of overstay.
My jeep was DIRTY. It had grease marks all down the body, including scratches and greasy fingerprints, showing me that they do not take pride nor care about the condition of customer vehicles when they are returned.
We had to take my vehicle in twice to get it fixed correctly.
The last time it was taken in, it was to replace said headlight. After getting my jeep back, we realized the headlight cover was missing. The person handling the claim said he it was lost and that a new one would be ordered. It has now been a few months without word.
There is absolutely zero communication, and Vehicles are half-a**ed repaired. I would not recommend this location to anyone.
Still waiting on my headlight cover

My experience with this Caliber Collision location has been less than pleasing. After being involved with my accident, I left my vehicle off here in care of both Caliber Collision and the Travelers office located on site to have the damages inspected.
After a week had gone by, I got the news that my truck would be totaled and Travelers Insurance wanted to pay me squat for my truck. I told them that was unacceptable and that I’d return to pick up the truck.
I returned only to find out that Caliber Collision sent the truck off to the impound yard WITHOUT my authorization!!! I never signed any paperwork telling Travelers it was okay to release my vehicle so why is it sitting offsite at an impound lot!!!
I requested that the vehicle be returned promptly and that I would return later that evening to pick it up. Carlos Neto, the Caliber representative tells me that they’ll try everything they can to get the vehicle back, but to make things worse, I’m going to have to pay to have the vehicle put back together!!! WHAT!!! WHY?!? Shouldn’t you return the vehicle to the customer in the same manner in which they left it off?!?
It’s now 3 days later, still no truck as promised and I’m paying out the ying yang on my truck rental. Both Travelers Insurance and Caliber Collision need to get their act together because there is POOR COMMUNICATION with the people at this location.
DO NOT DO BUSINESS WITH THIS LOCATION! Waste of time and money!!!

This location works directly with Geico and has Enterprise in house.
It was nice to drop off my car and pick up a rental all at the same place.
My car was ready sooner than expected because they took the extra «effort» and paid the $ 12.95 for expedited shipping of the parts needed.
I already recommend Caliber to everyone I know and will continue to do so!

My car was vandalized September 11^th and I am still trying to get it repaired to the condition it was prior to the vandalism. My insurance recommended them. I now know to always ask who my insurance recommends and then run away from that recommendation. Insurance companies are only going to recommend providers who will cut corners and do the job as cheaply as possible. They surely won’t recommend a provider who does it right — that costs too much money!
Anyhow, my car is in worse shape than it was before these people got hold of it. Tomorrow I am going to try again to get them to repair all of the damage they have done to it. Now they are wanting me to pay for damages that have occurred so far that are not related to the vandalism claim. Once your car is in their shop, things start to break that you never had problems with before. They take no responsibility for the fact that it was not broken when you brought it in. Then you can’t get your car back without paying for the «customer repairs». That is what they call it! Hilarious, right? Not so much.
You know what? I am sick of this. I should be able to take my car where I want and get it fixed right and my insurance company should pay for it. My car was at Henna Chevrolet (my choice) then my insurance company towed it off to this place, promising to give me a loaner vehicle to drive if I let this provider repair my car. I had been sitting in my house for a week, starving and unable to go to work without any wheels, so I agreed.
I am starting to think there is something highly unethical about all this.