Chic Flooring & More

We had a really great experience with this company, really great prices and very helpful! We will for sure use them again in our next projects!

Had a good experience w/​these guys. Great selection as well. Thanks Jeremy!

Great job, they were polite, neat, and timely. They ripped out carpet and installed tile. They matched the 13 year old grout perfectly. Very happy!

My purpose for using Chic flooring was for my kitchen flooring, back splash, and powder room flooring. I decided to use a company in Round Rock to support the local businesses here. I was not completely satisfied with my experience with Chic flooring. My salesperson Jeremy was professional but completely under estimated the job. The job was suppose to be 2 days instead it was 4. The other concern was that the workers showed up to my home with no clue on my design that I went over with at the design center. I literally had to become the project manager for my entire project. I did not like that part at all. I thought Chic flooring would guide the project. The workers asked so many questions regarding the flooring… grout spacing, which ways to lay the tile, etc. I thought Chic flooring would have communicated this information to the workers. When the workers were packing up to leave I noticed that there was portion of my back splash unfinished. They tried to give me a crash course on how I can do it myself. Yvette from the office was notified and the workers came back the next day to complete the project. With my final bill I was told they miscalculated the charges so the amount is a little higher than what my estimate said. I honestly would not recommend Chic flooring. I would recommend looking for another company for a smoother process. I gave them 2 stars instead of 1 because they did send their workers back to correct the problems.

Our water heater died and caused flooding in our son’s bedroom and the living room. Chic Flooring had recently done kitchen and flooring work for a relative so we were familiar with their quality of work.
We went to the showroom and looked around with Elsie. We were honestly pretty stressed and tired from dealing with our house and Elsie was great! We chose carpet and flooring options since we weren’t sure what we wanted, and she scheduled Jeremy to come to our house a few days later for an estimate. He brought the samples we’d selected, plus a couple of things that were new. One of these was a wood laminate that we loved! The price estimate was very reasonable for the amount of flooring we needed to replace so we placed the order.
Yvette is their scheduler and she found a date that worked with our availability. We had the flooring delivered one afternoon, and work scheduled the next day — in both cases the workers were not only on time, but a little early. The guys who did the work were great. Jeremy came out first thing to go over the job details and answer our questions, then the guys got to work. They completed everything in one day, and our floors look fantastic!
About a week later, one of the finishing pieces came loose. I called Yvette and she sent one of the guys back out right away to fix it. While he was at the house, he took the time to check all the other trim pieces to make sure they were okay. We really appreciate that he took the time to be thorough.
Great local business and professional, friendly staff. We would definitely use them again!

I went to chic floor and more to have my kitchen counter tops replaced. I spoke to a sales rep and had a gentleman come out to our home to measure the counter top. After we spoke he ensured us they would be there during the install to ensure everything went smoothly. Not only did they reschedule after the date we had set but the installer did a horrible job. They did not make straight even cuts, seal the counter tops correctly and did not center the counter top on the island. They also brought pieces of the granite counter tops with chips on the side. They did not cut the sink hole properly or even mount it correctly and the mess they made and left in the front yard was very unprofessional. We had other projects for the house but have hired a different company to complete the project and they are even going to replace counter tops we had installed since it was so bad. I do not recommend this company to anyone.

We shopped around looking for tile to have installed on our kitchen island. Chic Flooring offered a great selection and were very helpful in the selection. They also had the most reasonable prices that we found. The installation was on time and the installer did an excellent job. Yvette was our sales person and was very helpful and followed up on the job during and after the installation to ensure there weren’t any problems. We are very happy with Chic Flooring.

Very poor customer service in all respects. Story to long to tell. Just glad I only had them do kitchen back splash instead of the $ 17,000 job I was going to have them do for me. They talk a good sales story but then it falls apart after that. And forget about any help after the work is done… IF you can get it done for the price originally discussed.
I’d give them NO stars if that was an option!
Update ¾/​13
After more calls to Chic to discuss grout problem/​back splash issue and NO RESPONSE from Elsie to left messages, a salesperson finally called to set up an appt. to have grout repairmen come to «fix» the cracking. They arrive on time, on a Saturday, agreed that a inflexible caulking grout was erroneously originally installed, replaced it all in short order… and at no charge. All this could have been avoided by a simple customer-​focused call-​back from Elsie; She was ALWAYS out. ;-((. While the problem with the backslash was fixed, I would not trust Chic Flooring to do another job satisfactorily but more important respond to any issues that may arrive in the process after the job was done.

My house in pflugerville TX had a water damage so I had to replace the whole floor. I called Chic Flooring and talked to the owner Elsie, she was very sympathetic to my situation. She quickly sent her salesperson Sam to the house to assess the damage and provide me with my options to resolve the problem. Sam was very helpful and very knowledgeable. He suggested to me how I can resolve the problem.
I contacted Chic Flooring on Wednesday, the next day they had someone on site to tear up the floor and put fans to dry out the wet areas.
I decided to go with putting tiles all over the house. When the floor was dry they started installing the tiles. The installers were fast, great, and very clean. By Saturday my house was done. My house looks great, I am very pleased with what Chic Flooring did for me.
I would highly recommend this business for anyone looking to remodel or install new floor. They are not after making quick buck they really care.
Thank you Chic Flooring and more.

The craftsmen who work for this company do fine work. They installed a granite counter top in our kitchen, including one on our island, plus they put granite on our master bathroom counters as well. We also got a free double, top quality stainless steel sink in kitchen and two free nice sinks for master bath. The granite work took place on Friday and the back splash was crafted on the following Tuesday. Thanks to Edgardo Rodriguez who installed the tile backsplash and to the two gentlemen who did the granite work… job well done guys! Also special thanks to the owner Elsie, our salesman Sam, and to Yvette. We recommend you and your company. Have attached a few photos that shows off your quality workmanship.

After 4 months of researching companies hired this company to install granite counter tops in my kitchen. Their price for level one granite is in line with the other 6 companies I had considered including the «free» sink that all the companies included in their bids. The reason I chose them was I thought it was a female owned business and I wanted to chose my slab from the yard instead of whatever bundle the fabricator had on site at the time. Based on my research I knew it matters if the company does its own fabrication or if they contract with someone else to do it. When I asked about their fabrication facilities they told me they had them in a warehouse behind the shopping center they lease from which turned out to be completely untrue. They don’t fabricate or install the granite they sub-​contract with another company.
The installation was very poor quality from beginning through the third time they had to come back. Initially when I complained the owner stated they had never had a complaint about their work to the work is what they consider the industry standard. So don’t expect anything better. The bar was installed with a ½ incline and braced with a tool that is used to remove grinder wheels. The sink wasn’t adhered to the counter top at all and still isn’t. They took some 1×2 lumber from my garage (without my permission) and screwed in into my cabinets then put a bead of silicon on the outside lip. Needless to say the sink started pulling away from the counter top when I put water in it. They broke off a piece of my new cabinets, scratched my new stainless steel stove, cut the sink area granite almost ½ too short in some areas and dumped a bunch of caulk to cover it up. The caulk went up the wall over an inch in some spots so I have to peel it off to install the back-​splash. I could go on but I’m tired of writing.
The most appalling thing they did was dump their trash on my front yard and left it which included 3 scraper blades. I have a 2 year old granddaughter who could have gotten a hold of them and seriously hurt herself. I took lots of pictures and video to ensure I have the information for later disputes. More importantly I’m interested in knowing if in fact this is the industry standard. So I’m posting a few pictures for others to critique and provide feedback on whether this is standard granite installation procedure. If so I have to suck it up and be happy.

I have a very user-​un-​friendly kitchen island, the layout is odd, cabinet is odd, nothing is right about it.
Elsie helped me to get a new design base on my input, selected good quality products and great installation, most important, the whole project met my limited budget and it all was done in a very timely manner.