Enterprise Rent-A-Car

Every time I come to this Round Rock location there’s an issue. Customer service sucks. It’s a shame that a person on the phone gets priority over an actual customer waiting in the office that was there before the phone call came in. I guess treat them like crap, you’ve already made the sell. Keep the person on the phone to make a new one. If you can avoid this location please do. I need to write the corporate office about this Enterprise. Every one in this area complains about this Enterprise office and the customer service.

All I have to say about this Enterprise is simple.
If I was running a business, I would want my Manager to be Eric Schoenert!
A total professional that helped me handle an insurance claim reimbursement after a car wreak.
Thanks Enterprise for hiring people like Eric to work at your company!

Good service inside while renting and returning. Like the flexibility allowing rentals to be easily extended with a quick phone call — I had to do this twice with this one. Only issue was that the car had no windshield washing fluid and the tire inflation light was on when I got it.

They went the extra mile (no pun intended) and fixed an issue I was having with my billing. Nicole did a fantastic job!

I’ve been a long time customer of Enterprise and it’s amazing how their overall Customer Service has grown. I have never had any issues with their service and their professionalism is off the chart!
One concern is where I have to leave my car; across the street in a private parking lot. I was concern that my car would be there when I return; luckily it was. My suggestion is look into some type of security camera/​patrol.

Just left this place. They have the best customer service for rentals. An individual came and picked me up at my residence, he was so nice and genuine. And the front desk representative was also awesome. Got me in and out. Keep up the good work guys!

No provision to leave your car there when renting a car. I had to park in a private lot across the street and I worried for 4 days if my vehicle would be there when I came back. Also, as with most rental companies, their idea of a «full-​size» auto is actually a compact.

I haven’t rented a car in about five years and when I did rent it was with Enterprise. I never had issues in the past, but please if you are renting do NOT rent at this location. Recently, I got in a horrible car accident (broken ribs/​collarbone) and my insurance set up a rental car through Enterprise. This was a huge mistake in regards to renting at the Round Rock-​Mays location. I don’t use credit cards and could only use my debit card. The customer service rep wanted me to prove that I had bills at my home address listed on my driver’s license. I was not prepared for all of the hassling for a utlity bill etc. Then the customer service representative asked his manager Nicole (who was extremely rude and you could tell the workers walk on eggshells around her) if my medical bill would be ok. She said no. I tried several other bills. The answer from Nicole was still no. My boyfriend and I were both running late to work because of Nicole’s stubborness. If a manager exhibits POOR customer service then leave, and thats what we did. I went to another location off of research blvd-​near Burnet and received AMAZING service. Dan got me into a car faster than it took for nasty Nicole to say no to all of my documents. Dan didn’t even ask for a utility bill even though I paid with my debit card! My boyfriend was with me at both locations and he said that Nicole was just having a power trip. He also thanked Dan graciously when we left the lot. Avoid the Round Rock-​Mays location if you want great customer service.

Dennis with enterprise was amazing. The communication was outstanding. He made the rental process completely effortless on my part! Please to work with. Completely over 100% satisfied. Ask for Dennis at this location you will get taken such good care of :)

Very friendly staff. Checkout process was smooth. Will definitely rent it again in future.

These guys are professional and very polite. They always make sure you are a satisfied customer. I have always been very happy with Enterprise.

I am a long time customer of Enterprise, and once made the mistake of renting from one of their competitors. I learned my lesson the hard way when a car from a «@vi$» broke down 20 miles away from the nearest small town. So, when I needed to rent a vehicle again, I immediately went back to Enterprise. That decision turned out to be a wise one.
I first walked into the Round Rock location and was immediately greeted by Tariq, I explained that I had made a reservation for the next day, but actually needed the vehicle right away. Tariq was not only extremely courteous, but was eager to ensure that I would be happy with the selection of vehicles they had available for me on short notice. The paperwork completion was quick, concise, and uneventful. Initially I had waived all of the additional insurance coverage options.
Outside Tariq went over the inspection of the vehicle to ensure it was clean, and free of any damage. As I stated earlier I had Initially declined the optional Damage Waiver, and I was certain that I wouldn’t need it. I was the typical bullheaded, proud, «it’s not going to happen to me» customer that I’m sure all rental car employee’s deal with daily. Tariq went above and beyond what any customer would expect, and took the time to eloquently describe the Damage Waiver a second time; even though I kept repeating I won’t need it. Something about his persistence, and professionalism convinced me to accept the Damage Waiver. He simply made me realize that it’s not to pad the price of the rental, it’s to protect the customer.
To make a long story short, the unexpected happened, and I was in a collision. After receiving the accident report from the police (the damage was minimal, and the car driveable), I telephoned the Round Rock Enterprise office and asked to speak to Tariq, once on the phone I asked Tariq if he was clairvoyant, or if he could see the future. Tariq was a bit baffled at first and asked why, I explained to him that his professional persistence had not only paid off, but saved his customer the hassle of dealing with multiple insurance companies, and also pay out of my pocket for the deductible. I guess the moral of this TLDR (Too Long Didn’t Read) story is this; if you are asked «is $ 19.99 worth saving potential hundreds of dollars in costs», your answer should be an unquestionable YES.
Tariq is a Superstar in my opinion, and is an asset to Enterprise Rent-​A-​Car. This is a young man that not only believes in customer satisfaction, but his business acumen exceeds what one has come to expect anymore, and he does it all with a professional demeanor, and a truly enjoyable personality. Thank You Tariq, this customer is very grateful.

Nice experience. Glad they are open on Sundays.

Reserved car three days before, get there, no cars. Vacation ruined. Refer to old Seinfeld re-​runs and DO NOT TRUST these folks.

Nothing crazy, but they were 45min late with the pick up, unapologetic drive. Requested Bluetooth car, didn’t get one. Fiancé was walking up to the door and a sales representative walked out right before her and didn’t hold the door for her. When we came back we had a lot of luggage and for the amount of staff they had working there, no one helped us. There were roughly 6 sales reps at the front just watching us struggle, not impressed.

The manager of the location called yesterday, and we spoke for a few minutes on the matter. I don’t want the elevation in star rating to imply that I’m now ok with everything; I was mad, as the reader could tell, when I wrote my initial review, and rightly so. That being said, Enterprise did not have to pursue this matter any further, and they did; they deserve some positive acknowledgement for doing so.
No idea what will happen in so far as this location’s processes are concerned, ideally conversations will be had, steps implemented, and results evaluated.

I had such a pleasant experience here. It was my first time renting from the Round Rock Enterprise. All of the employees were friendly, professional, and all had smiles on their faces. They were helpful and went above and beyond my expectations.
I will definitely be back!
And thank you, Ryan. You were so kind!

I will not be back. I had to wait almost an hour in line to pick up the car. Once I got into the car, it was DIRTY. Crusty food on the seats, childs toys under the seats, and smelled bad. Obviously had not been serviced. I had to stop and get wipes to clean it out. There also was something wrong with it mechanically, it had a very hard time accelerating. If I hadn’t been in such a time crunch after waiting so long, I would have definitely taken the car back.
Overall, the process to rent from Enterprise is much more difficult than it needs to be. I am a frequent business traveller and prefer National since I can get in and out in under 5 minutes and can pick my own car. I never even have to talk to a person until I am in my rented car driving out of the lot. Next time, I’ll be driving to the nearest National (which is 30+ miles from my house) instead of dealing with this.

$ 30 fee for $ 6.50 in tolls ouch!

I rent from this place between 3 – 5 times a month. It seems they never have the type of vehicle that I request.
One day, I called for them to come pick me up, (I live two miles away) and after an hour, I called them back to inquire about the ride. I was told that they didn’t have the vehicle I requested, so they were just going to wait until the afternoon to come get me, when they did have a vehicle. Are you kidding me? They ended up coming to get me, and gave me a worn out vehicle, that was not what I wanted. I ended up being over two hours late for my scheduled business appointment.
I will start renting somewhere else in the future.