Factory Mattress – Round Rock

Had a wonderful experience with exchanging a mattress that did not work for me for one that hopefully will.
Brian the sales man was amazing at customer service. The whole procedure was painless and easy.
Great company and great people.

Good mattress buying experience but do not get their sleep tite mattress protector for $ 59.95. Amazon has same one for $ 35
A rep from factory mattress called to tell me their protector is not the same as the one on Amazon, so I must retract my statement

The first mattress we picked was comfortable in store but not after it was delivered. The second one we got was also very comfy in store. When my husband lays down, I feel the mattress sink and then I roll towards center of bed. Getting out of the bed involves pulling myself out of what feels like a 15 year old mattress. We gave both mattresses 60 days to try and get used to them with no luck. I am now stuck with a very expensive mattress I can’t return. We are going to try and put this one on Craig’s list. We will be going to Mattress Firm soon so I can move out of the guest room and back into my room. Not a happy customer.
CHANGE OF MY REVIEW.
After reading my review, the manager, Brian, called me. The regional manager is going to call me and help me with my problem. I am truly impressed with this. I did not expect this kind of service and am so happy to be given another chance. I am sorry I did not call them before giving a bad review but I really did not think it would matter. Thank you for giving us another chance.

Great product, great quality, great staff and great price! Brian the sales guy was extremely helpful. I knew exactly what i needed and only had a short amount of time during my lunch break to get a new mattress purchased. Brian had me and out of there quickly and i ended up with a great mattress!

I purchased a bed set from Factory Mattress. Due to a manufacturer defect I contacted them to get a warranty exchange. The warranty employee handled the claim promptly and was able to get the mattress approved for exchange. I went to the Round Rock location and was immediately impressed with the courteous staff and willingness to help. I picked out a new mattress and had it delivered the next day. Two days later I realized I had picked the wrong mattress for my needs and contacted the store to see what could be done. I was pleasantly surprised to be able to choose a different mattress and have it delivered the next day. The salesperson was so helpful and understanding & did her best to resolve my issues in a prompt, courteous, caring manner. I will be forever grateful for the service I received, the selection of products, and the timely manner in which my needs were resolved. Thank you Factory Mattress for all you did & for a great night’s sleep. I recommend Factory Mattress over any competition.

We recently shopped around for a new mattress and then returned to this Factory Mattress store for several reasons. Certainly, their prices are good, and their selection is superior to many others. However, what impressed us most was the nature of their customer service. Our salesperson, Stephen, was knowledgeable and did an excellent job of highlighting all the benefits of us becoming Factory Mattress customers. In addition, there was no pressure to buy anything whatsoever, and we received a lot of helpful advice. It was a pleasure doing business here.

I read the great reviews of Factory Mattress, but I went to another mattress store in the area just to check out the other option. I think I was in the other store for about a minute at the most. There are less options than Factory Mattress, higher prices, and way pushier salespeople. There was no pressure from Bonnie at Factory Mattress and she was awesome about answering every one of my questions. Plus, it was hundreds cheaper than the other store and it was delivered the next day! I love that they’re local too!

After doing extensive research and shop around other stores including this place (Factory Mattress @ University Oak). We have chosen this place n order our mattress right next day. Simply due to the great and knowledgeable customer service by Stephen Frey during the first visit and met Bonnie next day. My husband is surffering severe back pain due to oversea deployment injury and need certain firm mattress. Since this is our first time buying mattress, I was lost even with lot of research prepared. However, Stephen Frey was very patiently explaining different type of mattress and answered the 10 thousand questions I have tossed at him. We have found «the one». Even got delivery next day :)
I would definitely recommend this place to anyone that is looking for new mattress. Great customer service, no pushy rush sales like other places. Fast delivery (even the delivery people are very professional too).

My husband is 6’11 and I am 5’11, and after sharing a queen sized bed for years that would creak with every movement and gave us zero support we decided it was high time for a king sized bed. We first went to Mattress Firm to look at their Memorial Day sales and while we thought the deals were pretty good, the salesman was overly pushy and aggressive. When we told him we needed to think about it he told us there was nothing to think about and practically started the paperwork. I don’t like being told how to spend my money so we went elsewhere.
Just across the street we found this gem and were so thankful we did. They had the exact same mattress for hundreds of dollars cheaper. I wish I could remember the name of the saleswoman who helped us because she was wonderful. She was tall and had long red hair and glasses. In no way was she pushy, she simply showed us beds she thought were what we needed and gave her honest opinion in terms of pricing. I also appreciated her taking the time to go through the fine print with us about warranties and exchange policies to make sure we truly knew what we were purchasing and that there were no surprises down the road. She told us the company is family owned and when they deliver your new bed they take your old one and donate it to a family in need. I really loved that.
We both sleep so much better now that we have a wonderful mattress and I would send anyone I know who was looking here to support this business.

After moving to the area, I was in need of a new bed (and had been eying Tempur-​Pedic for years). However, a Tempur-​Pedic had never really been affordable.
Both my parents and my grandmother had done business and made purchases at Factory Mattress. They were satisfied, so I gave ‘em a shot.
Sharon had helped my grandma with her purchase, so I was happy to give her my business as well. For a purchase so large, I wasn’t ready to jump right away, but rather be patient and see what deals may come about.
I’m glad I did. Sharon and I were in touch over a few weeks, and finally, she was able to give me an amazing deal on a brand new Tempur-​Pedic Rhapsody Breeze. The bed is heavenly and I’m truly happy with it.
Sharon was great to work with. Honest, responsive and helpful. I’d recommend finding out when she’s working and have her help you with your purchase.

We just moved & needed a king mattress for the master bedroom. I was going to buy it from Costco, but went to Unilocal reviews first to see what your thoughts were. The sales person was friendly I already knew what I wanted. Luckily, we got in on the 4^th of July sale on Saturday afternoon with a $ 1100 King Simmons Beauty Rest Classic, mattress cover, sheets, a bed frame, plus next day delivery & setup. I would recommend Factory Mattress to anyone who is looking for a good night sleep.

Make sure you read the fine print about their return/​exchange policy. You are only allowed ONE exchange and that ONE exchange will cost you a restocking fee and delivery charge. There is no way to find the right mattress by laying down on one in a show room for a few minutes. Now I am stuck with a $ 1500.00 mattress that kills my back. Only after this experience did I research their competitor, Mattress Firm’s exchange policy. They allow you to exchange your mattress as many times as needed until you find the right one at no extra cost to you. I saved for months to buy this mattress and I am really upset.
Update 1÷10÷13 I have changed my review from 1 star to 5 due to the fact that they agreed to exhange my mattress out again. I still do not agree with their return/​exchange policy, however I am very happy that they agreed to help me find another mattress. So far so good, hopefully the third time is the charm.

We had a problem with another big mattress company as in no delivery as scheduled (4 days after purchase — killed most of my Saturday). Called Factory Mattress in the afternoon and was told that we could get the mattress that day, Sat night.
Outstanding!