Frost – La Frontera

Very helpful on the SBA end. Gave a lot of needed information to get started.

I needed to set up an individual HSA account and Frost seems to be the only local bank that has this service. I called a day ahead of time to ask about opening an account and Nicole was so friendly, welcoming and helpful. She sent me the paperwork so I could fill it out ahead of time and answered all my questions promptly and efficiently. I went into the branch the next day and they had it all set up and ready to go based on my early paperwork. Brandi was just as helpful at the branch and it was the easiest and most painless set up of an account I’ve ever experienced.
Their online banking is great and easy as well. It’s only been 3 days since I set up the account but it’s been wonderful so far!

Friendly staff that always answer my questions. ATM never has a line. The only down side is getting in and out of the bank can be a change during rush hour.

As I recently setup a small business, I went to several banks to speak with reps to determine what the right business account and decision would be as a start-​up. Went into Frost, spoke with Ronald and Carla and was amazed at customer service and hospitality. Needless to say I returned a few days later to setup my business accounts!
Not very many places know your face and name, shake your hand and provide top notch service.

After years and years of banking with another large bank, my husband and I decided it was time to switch. With all the bank mergers, our bank just wasn’t the same any longer.
We decided to try out Frost Bank since their checking and online bill pay are free. It doesn’t hurt that they are local to the Austin area. We love supporting businesses that were started here. Turns out, this is another local business worth supporting.
I love the architecture and interiors of these banks — they typify the Austin/​hill country aesthetic. They offer a lounge area where they help you set up your accounts in comfort and style! No small little banker rooms here. Oh, and they have cookies and coffee for their patrons as well!
I went in with a piggy bank full of change and a couple of checks to start my 2 year olds savings account and the staff jumped to help even when we had to sort the change ourselves!
I have always been treated with respect and kindness whenever I stop by — even to the point where they really do remember me and my son! Their tellers are quick (and sweet, they always give lollypops to my son, even in the drive-​through!) and I can’t recommend this bank enough!

Very friendly staff and generally quick.