Game Over Videogames

I get not being able to return software… but hardware? Not even for an in store credit? It’s only been 2 weeks! If you’re going to have such an archaic return policy at least make sure your customers are informed. Shame on me for not asking before I purchased. I guess i can take some solace in the fact that I only lost 60 bucks. I’ve spent 400 bucks here in the last 13 months and I’ll never be back.

I think it is bad customer service when I hear cashiers start talking about how kids make a mess in the store when me, my wife, and my three year old son are the only ones in the store. I don’t know if they think they were clever but it is pretty obvious when you lower your voice and keep staring at my son like his going to do something bad.

They have a really nice store it was very clean. Casey was very helpful in assisting me with what I needed she was very patient with me and I really appreciate the customer service and that is why I will shop there again. Thank you Casey.

Great customer service fair price on products. I was wanting to test several games, and the cashier gladly assisted me. A great place to browse and purchase from.

Always fun to stop by and just see what’s in stock. Lots of selection to choose from. Fair prices. Good service

Went to give them another shot and had the same experience as last time! These visits were years apart and still they haven’t improved at all. I’m still wondering how they pay bills with this type of rude service.
First off, I went to get my two daughters a game for their Wii. They didn’t have it at the other place I went to avoid having to go Game Over. They also did not have the game I wanted but had a few items I needed so I purchased a game and wii controller.
The girl working was having a convo with a person not purchasing anything just having really important «geek talk» that is again, more important than a paying customer.
My daughters are well behaved but even then the girl working was VERY obviously irritated by their presence. The store is small and cluttered. They have a mess of stuffed animals piled onto a shelf. Apparently my 8 year old touched the display and through the disorder of their arrangement managed to mess it up enough she felt the need to make her irritation known and rather than help me checkout she went and fixed the display.
I apologized for them touching their stuff and she acted shocked that her displeasure was so obvious to me.
To make it all just perfect the controller is a piece of garbage knock off that won’t connect to my Wii.
I will never spend another penny with this place.

This place rocks, always have exactly what I need! If you got a problem there quick an friendly with a fix!

Love these guys – they are very knowledgeable about both new and old systems and have always been super helpful when tracking down hard to find games. They also support gamer art and music in the store, which is awesome! We’ve been coming here for years and will continue as long as our consoles keep kicking!

These guys are always rockin! Can’t wait for Battletoads! Always come in here and check out their new stuff and controllers for my emulators, etc. Keep the old school alive & support your local business!

Super awesome service, dj was an awesome help. Was super satisfied with the prices and customer service. Definitely love to shop here for my game consoles!

This place is awesome! Took a trip down memory lane looking at old school systems, a huge selection of games, and new stuff as well! My son found a plush Magikoopa !

I was surprised to see this store with less stars. I really dig this little outfit and want to leave them the good review that they deserve.
Success Story:
Hubs and I went on a Sega Dreamcast binge a while back, this store helped us with getting the system and a few games. When one of the games did not work, we were able to return it for credit, no further questions asked.
Customer Service:
I love the community at this place. Sometimes it is quiet, but other times I have gone in and seen a few people there playing 3DS for Streetpass, usually with Pokemon or another Streetpass enabled game.
The clerks are always super chill and nice, very dilligent. Never had a problem there.
Selection:
They have some rare finds from time to time. Chrono Trigger for SNES, and Secret of Mana. They even had a copy of Rez which is increasingly hard to find.
I also go here to pick up manuals for atari games. It’s pretty weird, but I find a lot of great art in those manuals. So, Game Over not only has games, but a lot of games media like Nintendo Powers and super old manuals that you can’t get anywhere else.
The store also supports local artists who have made game-​related drawings or paintings. They have a small store module reserved for local art.
If you haven’t stopped by already, you should, especially if you’re looking for the best of the recent past.

Great old games! This store has what I’ve been looking for! Just busted out my old game cube and went looking for some new games. Great staff, they help me find exactly what I was looking for and had a great price. I highly recommend the store over the one up in Georgetown.

I love coming to this specific store bc James and Ty have superb customer service and great people managing the store! I love bringing in my games bc they offer great store credit and a good selection of games!

Sales Associate assured me that I could return the item, if I found it to be incompatible with my AV system; I did so the next day, but they flatly denied to accept the item. I left it at the store with manager in bag with sales receipt and filed a CC dispute.

Decent selection in used, classic games, which is the reason for the extra star. However their return policy is lacking.
I recently purchased Super Mario All-​Stars and World for a little more than I could find it online, but I went for it to avoid the shipping fees.
I played the game multiple hours and made sure to save, then the next day, I booted up my SNES only to find all my data that I recorded the previous day was replaced with the data I had previously deleted.
I tried to return the game to the store and the employees told me the cartridge was working fine, so I gave it another chance when I got home, played 2 levels and saved to make sure I could keep my data and AGAIN my data was replaced with the original data from when I purchased the game.
Thanks for nothing, Game Over. I bought a defective game from you and now have to try and sell it the same way you sold it to me: SHADY.

I am giving it 2 out of 5 stars. I mean they have really good Customer Service and great selections of video games I used to play when I was a kid but they charge a little bit too much for used video games. I was going to buy Mortal Kombat: Trilogy for the PS1 and they wanted to charge me 30 bucks for it forget that! I didn’t even pay that much for it when the game first came out over 16 years ago. Also, they wanted to charge me 45 bucks for a used Xbox 360 game and I got it at game stop for 20 bucks. I mean it really saddens me because I loved this place when I first opened but they are so overpriced!

Love this place. It’s not a great place for newer games, but if you’re a collector or like older systems, it’s perfect. I can get replacement controllers for my older systems, as well as score some deals on older games. That’s not to say you can’t find newer games here, that’s just not their specialty.
The selection brought me in and the staff keeps me coming.

Shop here only if you want to get ripped off and treated like crap. Bought a PS2 and a couple games from this place. The clerk said that if we encountered any problems, that we have 2 weeks to return it. So lo and behold, neither of the games work. Slightly annoying, but no big deal. The big deal was when I got there at 11 (the store’s opening hour posted on the door) and no one was there. I figured that was fine; they’d probably just be a few minutes late. Nope! After waiting 30 minutes there was still no sign of life inside the store, and no one would pick up the phone. So, after wasting a good half hour waiting I now have to make the 30 minute drive back out there to return the crappy scratched up games they sold me in the first place. Really, Game Over?
Oh, and let me add, that after all the hassle of exchanging the crap PS2 they sold me, I asked them to please make sure both of the games I bought were working. I couldn’t see the tv the guy was checking it on, but he said they were both working so of course I took his word for it. But one of the games was not working. I bought three items from them ans ²⁄₃ did not even work! So now, I have to trek back up there — where they may or may not be open (hours of operation clearly mean nothing to them) — to return ANOTHER item that they sold to me. Low quality items and terrible customer service. WORST EXPERIENCE EVER. I will definitely be shopping at Game Stop from now on.

My son and I had the most wonderful experience at Game Over! Our brand new copy of Halo 4 got scratched by the XBOX, and we were hoping we could get it repaired. We went to Game Stop at La Frontera first because we were already at the shopping center. The very rude fellow behind the counter didn’t even look up at us and said it was not repairable. Why repair a disc when you are hoping a customer will buy a new one from you?
It was a totally different story at Game Over. They fixed it for us for $ 1! The very helpful gal behind the counter told us exactly what to do to prevent future scratches. She even offered to try to fix it again for free if the first try didn’t work. The first try worked perfectly, and my kids are playing it right now!
All of the staff is really cool and super friendly. My 12 year old loves to go there and chat about video game stuff. They are never rude to him and never seem to mind if we don’t buy anything. They have tons of retro video games and consoles and a really cool selection of Nintendo novelties. Makes me totally nostalgic for my childhood :-) Game Over rules!