IBC Bank

I have no idea how IBC bank period is still in business. Not just this branch in particular. Corporate doesn’t seem to know that employes with experience are an essential asset to a company. There are always, always (and I can’t stress that enough ALWAYS) different employees working every 3 months or so; and of course they never know what they are doing. How could they? They just started. I don’t know why they won’t stick around. Low pay? High stress? Bad leadership? I’m not sure, but it is ridiculous. This bank stays open until 6 pm, but you CANNOT get your money out during the last business hour. That’s right, they are open, but they cannot give you any of your money. Oh but you can go to the ATM to withdrawal a limited amount of YOUR money. Of course checking is free. Who would pay for such terrible terms?

I have had an account at this bank since it opened. a few years ago. Everyone is friendly and the manager is helpful.

Seven employees standing around while two were assisting customers. The two «ladies» outside said they were closed, ten minutes before closing. Ridiculous. Free Checking obviously means you have to give up your free time to get money from your checking account. We got better customer service from the ATMS, though I didn’t want a bunch of twenties. RUN AWAY FROM THIS PLACE!

The worst personal banking experience I have ever had. When we opened the account, it took them 3 weeks to clear the deposit check. That was not because of our check, it was their policy. Subsequent check deposits took around 5 days to clear.
My wife does not want to visit because of the sheer time that it takes to transact any business whatsoever.
And, finally, I went in to close my checking account and move to a different bank. None of the staff knew who I was. I said I wanted to close my account. They handed me over to a staff member in one of the offices, asked me to sign two documents and handed me my funds. What is wrong with that scenario? They NEVER asked me for any form of identification!!! And… I was the only customer in there. So, no one was hurried or side tracked.
I would avoid this institution at all costs.

This bank must have a lot of staff turnover. Every time I go in, the teller is so slow as if it is their first day. They always need help from a manager to do the simplest tasks.