Lowes of Round Rock 778

I used to prefer Lowe’s over Home Depot until I started coming here in round rock Texas customer service is horrible !!! My wife was shopping had a cart full of stuff walked out to the garden area where they keep the flowers in the front of the store and on the side .they chased her and started taking stuff out of her cart WTF and I went to return some nails the manager came over and told the young lady behind the counter to count every nail this place is going downhill I will never come here again it’s too bad because I’m remodeling the house … MR Lowe’s its time to clean house and get better customer service starting with the managers… just for the record Home Depot is across the street

This is a top to bottom, department to department, garbage organization. We moved in to Round Rock and went to this Lowes and ordered a refrigerator and new back door installation. The refrigerator installation went extremely well for them, it only took them a week to return our phone calls and then another week of booked appointments before they could get us our product. Little did we know how spoiled we were with this merely abysmal customer service until the door installation process began. In store we were told that our new door would likely be up in 7 – 10 days (turns out it was more likely that a unicorn would come waltzing into our backyard and deposit a magic door installing leprechaun to complete the task in 7 – 10 days). After failing to return our calls for a week, the contractor finally contacted me at 3pm on a workday and asked if I could be at the home in 20 minutes to let him in to take the measurements. Of course I could not because I too have a job. That pushed the process back a week. After the contractor took measurements, we waited a week and were not contacted again to initiate the actual installation. I finally called Round Rock Lowes and was informed that my order had been «lost in translation» (actual quote) and that I should have been called a few days ago. Fortunately now everything is back on track and the contractor should be contacting me within the next week to schedule installation. If you are considering a home improvement project, I would recommend stores such as home depot, Sears, Barnes and Noble, Chuckee cheeses, or your local Waffle House before I would recommend Lowes of Round Rock.

We bought french doors through Lowe’s and paid to have them installed. It took their contractor 3 weeks from the time we bought the doors to installation. A little ridiculous honestly. The contractor was late to appointments and did not return phone calls when he said he would. One of the guys who works in the door department at Lowe’s told us there have been at least 5 other people that have had similar complaints.
Lowe’s is fine if you’re going to install yourself, but don’t hire them to do it.

I visited this Lowe’s location today while looking at the outdoor furniture I noticed rat poop all over the tops of the sun covers through more personal investigation I realized there’s most likely a rat nest in the air conditioning system blowing rat feces and urine dust through the air on tops of all these items all over the store when confronting the manager about this he was very nice to me and listened while i told him about the toxic air quality issue. And then one of their employees popped up and said they did have a huge rat problem and the Lowe’s Corp knew about it and refused to close the store to address the problem. Why does it always take a company to lose millions of dollars in a class action lawsuit for them to suck it up and close their store in order to correct a clear violation of the health code?

Only thing Lowes in Round Rock did today was make me realize I will never shop there again! The worst customer service I have ever seen. Would not match the online price for the exact same item and then after I ended up paying the higher price, I couldn’t even get help out to my truck loading my heavy shingles. (While there were 4 workers just hanging around and talking.) Home Depot has employees helping you out any chance they get plus they would have matched the online price with no problems. I’m disappointed in myself for not just walking away from my fully loaded basket and buying elsewhere.

If I could give management a negative star I would. They do not value the customer… Period

Thanks to the very efficient and pleasant staff members in the appliance department today – Sarah, Jessica and Brian. I was impressed with their level of customer service and their ability to handle several requests simultaneously, both on the phone and from customers in the store. Thanks to all for a pleasant experience.

Ordered a fridge that they have plenty in stock yesterday and was promised delivery today between 8am and 12 pm. Its currently 1pm and still no fridge. They didnt even bother calling me to update me of their delay. Delivery manager said she tried getting a hold of the two delivery guys and no reply. No apology whatsoever. Food was taken out of the old fridge and are not going bad. I guess I’ll cancel all my afternoon appointments and just give all my day to Lowe’s and wait for them to show up, if they’ll show up. I should have gone to Home Depot or Sears. Thanks for nothing Lowes.

Very busy place. And even tho they already sold out of what I wanted (yet they showed in stock), the customer service lady was kind enough to locate more nearby.

This location is unprofessional and has terrible service! I went in to purchase an outdoor fan and several employees were just standing around. When I asked for help it seemed like an inconvenience.
Today on 6÷17÷16 I called the Round Rock Texas location for a status on my order. Customer care came online and asked what I needed, then put me on hold for 14 minutes. When she came back on line she then told me she had to transfer me. I waited 14 minutes just to be transferred? I was transferred, the phone rang and rang then disconnected me.
I will go to Home Depot right across the street. Much better customer service!

I just moved to the area about a month ago and have been making numerous trips to Lowe’s and Home Depot (THD). I’m usually a fan of THD over Lowe’s, but only because I used to work at THD. I started going to both, just depending on what I was getting. Going to Lowe’s didn’t last long though because there was one employee in particular that was just flat out rude.
I don’t know his name because my encounters with him have been short and unpleasant. He’s an old man with long grey hair and is sometimes in an electric wheel chair.
The first time I went there I went to the self checkout and let him know I needed a military discount, proceeded to pause, fumble with my wallet while standing right in front of him, only for him to tell me I can’t do the military discount at self checkout. Why didn’t he tell me that while I was standing there fumbling with my wallet trying to get my ID out? I have no idea. And why can I do a military discount at any other Lowe’s self checkout but not at this one? No clue. Operator error maybe?
Second encounter was with my wife and this guy. She had one item. A bag of charcoal. Apparently the bag was supposed to be attached to another bag with plastic that had a sticker on it because it didn’t have a barcode on the bag she had. She let him know that there was no barcode. He said «well I don’t have the code», and proceeded to stare at her. So she left and went out of her way to go somewhere else to get the charcoal.
This guy needs to retire. He is the last employee that hundreds of customers see every day before they walk out the store and he is nothing but an unhelpful, inconsiderate man. I worked at Home Depot for almost 4 years and supervised cashiers, and it is very clear to me that this guy doesn’t know how to do his job.
Needless to say, I won’t be going back any time soon.

I have been coming here for 6 years & always had a good experience. Staff is always friendly & willing to help when I want it. Seems like some people on here don’t utilize the call buttons throughout the store that pages employees. Usually they practically come running to shut it off. Haha
For some reason I like Lowes a little bit better than Depot. Maybe it’s just the blue color that lures me in. Seems to be a little more consumer-​friendly where Depot comes across as more contractor friendly. Could just be my imagination.

Lowes used to respect the VETERAN stamp on Texas Drivers License. You have to show your Veteran paperwork to get the drivers license with the Veteran designation; however, Lowes has changed their policy and no longer accepts this. I went to two Lowes in the past week and both said they no longer accept the Drivers License. I went to Home Depot and was automagically accepted. In both cases at Lowes they had a manager override to accept my Vet Discount. Cool checkout people, uncool store policy. Home Depot for the hassle free discount!

I only go to Lowes Garden Center. I mean I have gone into the store and bought other things but its all about the Garden Center for me.
Pros:
Their plant and trees are always in excellent condition
The plant clearance section is always a steal. (25 to 50 cents for half dead plant and are very easily revived.
Tons of planter choices including plastic.
Cons:
Sometimes it can be hard to track some down to help.

Someone needs to give this store a pep talk. How gloomy. Walked around looking for someone to help me find some chairs, and finally found 12 employees hanging around the self check out. Asked for a specific chair, and was told it was put away for the winter season, so someone had to retrieve them. While I was waiting, at least half a dozen employees hung around the self checkout, most on their cell phones. So much for helping customers. Then, once I paid for my chairs, I wasn’t offered any assistance to my car. Not to make a deal out of it, but nobody said thank you or smiled or even looked up from their phones. I felt very unwelcome and like I was interrupting their day. So I took my little 5’4″ self and carried my chairs past three male employees who were busy texting away and left. I think we’ll be Home Depot people from now on.

We decided to use Lowe’s to install double pane windows throughout our house. The job would take one to one and a half days to complete. The job was started in the second week of march and we’re still waiting for the job to be finished, today is the 4^th of june. One side light window that was installed, was manufactured crooked, i told the contractor to take it out, Lowes ordered another, when it came in, it was 2 inches too wide, the label glued to it even had the correct measurements, posted a few pics of the SNAFU. Just had the last side light installed, the factory actually built this one to the correct dimensions, the contractor that installed it, Joe Morales, did an excellent job. We had 4 different companies quote this job, Lowe’s was the only one that wanted all of the money upfront.

This Lowes sucks. Go to Hutto, which is a great store. Here, employees — IF you can find one — will disinterestedly send you to the wrong aisle. More than once. Insistently.
I won’t shop Home Depot as the CEO is an RWNJ.

Customer service at this location is hit but most recently many misses. I’ve now had occasion to actually call their web site to complain about some customer service problems only to have no manager from the store call back.
Try shopping here around 8pm, and you’ll find the store empty and the cash registers closed down to only one with an impatient cashier ready to go home. I went here a couple weeks ago only to have one person checking out in front of me decide that she had to run out and look for something in her car. The cashier didn’t have any way of putting that woman’s order on hold, so the entire line of us — about 6 people with our carts at the only open cashier — waited about 15 minutes. I asked a gawking manager to open up another register, but he just waved me off.
I now avoid this location — there’s much better service at the Hutto or Shoal Creek locations. And the Lakeline one is still pretty empty as well. And frankly, if Home Depot carried the same air filters as Lowes, I wouldn’t bother with Lowes anymore.

Oh, Lowes. I want to buy everything. We have been homeowners for 2.5 years and have gone to this location countless times. There is a Home Depot across the interstate but after a somewhat racist and extremely rude paint department experience, I have been a frequent Lowes customer despite living on the Home Depot side of the interstate. Friendliness and helpfulness always varies but I have never had a bad experience at this location. Never a problem with the store itself either as far as cleanliness or organization.
With my house being builder basic but in generally good condition, I am having fun personalizing it and Lowes is my go to.

We chose to install our blinds with Lowes here. It’s been terrible experience. We ordered on ⁸⁄₁₅ and they said someone would contact us in 2 days business to schedule appointment for measurement. After 2 business days, no one called us. We had to call them the day after and they said they will check again. Later, they called to setup an appointment for measurement in 10 days later. We complained about that then they reduced for us to 1 week. After measurement, they said they would call back in 2 days and again, no one called us after 2 days. This morning, we called them again and was said that they need to check with measurement team. What a frustrated process! I don’t know how long more it will take until we got our blinds installed.
Never recommend Lowes blinds service!!!