SpringHill Suites Austin Round Rock

We stayed at this hotel for Thanksgiving. I heard good things about this hotel and since they are owned by Marriott I thought it would be a good place to stay. What a complete disappointment!
Refrigerator in the room was lop sided and didn’t hold our bottles. Beds were smaller then I recall. I thought they were queen instead of full size. Not enough towels in the room for 3 people so we had to share. When I came home from dinner, the second floor smelled like something was burning. I guess it was burnt popcorn. Breakfast was a Total disappointment. Eggs were under cooked and ham was nasty. Poor bread selection. Was looking for waffles or pancakes for my kids and found neither. Breakfast hrs were only a few hrs so we decided to take our food to our room.
Upon checkout I was charged for incidentals which I never purchased. When speaking to manager, she said they charge everyone that fee, would have been nice to know that I was being charged this at check in.
My family and I will be traveling again around new years, needless to say, we will be finding another hotel. What a complete disappointment!!!

If I could give this hotel less than one star, I would. This was undoubtedly the worst hotel stay of my life. In the first room we were given, the bedding and mattress were soaked in urine, which we discovered after we got in bed (gross!). The front desk did not answer our phone calls, so my husband had to go downstairs to them. They assigned us to another room, which we discovered was already occupied when we tried to get in. That gentleman was certainly unhappy with us trying to «break in» to his room! On the third try, we finally got into an unoccupied room. However, there were kids running up and down the hall and talking loudly until well after midnight. What a frustrating, exhausting, disgusting experience. We won’t be back.

I travel for work and stay at a lot of Marriott hotels. This one was pretty standard, definitely needs a remodel upgrade. Overall the bed was okay and the front desk staff was pleasant.

I stayed here for 3 nights while studying for a promotional exam at work. I needed a quiet sequestration to focus on my studying, without my wife and kids distracting me.
I chose this place based on the Unilocal reviews. I found the staff to be very friendly and accomodating. I was able to get a great price on a room, and the manager gave me a room at the end of the hall on the top floor, saying this would be the quietest. She was right. I was able to fully concentrate on my work for three full nights with no distractions, such as noisy kids running around etc…
The room was much nicer than I expected, and was definitely conducive to work/​studying. I liked having my own microwave and mini-​fridge. I also made use of the indoor jacuzzi a couple times during my stay, which helped me relax and not stress out too much over the test.
I was amazed that the staff was able to sneak in and clean my room, even though I was in there most of the day. I left the do not disturb card in place while I was studying, and only took it out when grabbing food etc. Somehow they managed to get in and out during these brief periods without being detected. It was almost like magic… perhaps they have a cleaning elf or fairy on staff.
The only gripes I have are the beds and the breakfast. The beds were much firmer than I like, and left me with a sore back. I know some people like a particularly firm mattress, but I am not one of them due to my lower back issues. I found the breakfast selection to be lacking. The croissants were not real croissants, just crescent shaped dry buns. The bacon was bland, and the sausage was slimy. The eggs were ok I guess. Some biscuits or maybe a waffle press (perhaps one shaped like the state of Texas, which seems to be the standard at hotels in this great state) would have brought the breakfast selection up to snub.

Beautiful new spacious rooms. I have traveled all over the world and across the US, this Hotel ranks high on my list. I am all about clean facilities, hospitable staff, and great location. While the location is unusual the hotel makes up for inside. Rather your driving through or staying in the area a night or a week. I HIGHLY recommend this hotel.

Nice place, your typical continental breakfast — nothing special. A decent amount of seating, but I could see it get crowded during the last hour of breakfast time. Rooms were clean, kind of small, and the place packs them in. The staff is friendly and hospitable.

awesome staff and very clean and quiet hotel. would recommend to a friend. love the indoor pool and the breakfast was a nice touch.

I lived here for a little over a week (a few weeks ago) when we first moved here to Round Rock. This place just feels brand new.
They have a tiny room off to the side that has 2 treadmills and an elliptical. Nxt to that is the swimming pool, this is why you smell chlorine as soon as you walk in, which goes with the water theme stripe downthe middle by the elevators. We stayed in the first room by the pool right by the confrence rooms. I liked it. They have coffee machines in the rooms but they also have coffee in the lobby. No need to make your own.
best part of the place was free breakfast every day. they alternate between bacon and sausage every other day, eggs, waffles, cereal, oatmeal, fruit (apple, banana, orange), bagels, english muffin, ah it was greatness.

Great experience. My first time at a SpringHill Suites, but it’s by Marriott so a pretty safe bet. We went to a music festival nearby, so we arrived around 5:30. Breakfast doesn’t start until 7:00 am, but the night clerk noticed how exhausted we were and helped us get some breakfast a bit early. Very helpful. The room and hotel décor was very hip and modern, and our room was very clean. Definitely would stay here again.
EDIT: I was a genius and left my glasses in the room, so I had to drive back to Round Rock a few days later to go get them. The desk clerk put them in an envelope with my name, and even checked my ID before I could have them back. Still impressed.

i know what you’re thinking… OH MY GOD, she stayed there. tsk tsk tsk.
TAKE IT BACK! i demand it.
for the price this place is just too cute. and NOT dirty at all. super friendly and pretty good channels =]