Team Scream Motorcycles

I went to this dealer a few months ago and bought my first bike. There was an incident with the mileage, I bought it and the miles weren’t matching the title, so after a few months Brian replaced the speedometer and gave me a refund.
Fair enough since I had to replace the final drive on the bike because of absence of oil at least I was able to recover from the costly repair

I have taken my bike to Brian for a number of years. Although it is not the type of bike he usually works on (mine is a KTM), he agreed to help me out, as I would not dream of darkening the door of TJs ever again (they paid to have my review taken down, I’m sure). It was clear to me that if there was something KTM-​related that Brian did not feel qualified to do, he would tell me up front. He never tried to upcharge me or sell me anything I didn’t need. He has been more than fair in his pricing, and has helped me out considerably on a number of occasions. I no longer live in Round Rock, but I will still take my bike here whenever possible so I know it is being done right for a fair price.

Don’t waste your time. I have tried to contact them on multiple occassions and left messages but they don’t answer the phones or return calls. Obviously they don’t need any more business. Imagine if you had a bike in their garage. Others post clearly show how disconnected they are from customer support.

Ugh — What can I say about Brian. Not very many good things. I bet he never thought the way he treated customers over 10 years ago would become visible today.
I have purchased two bikes from Brian. They were street worthy — but I was just a kid. I was younger and he carried the mentality of a lot of sport bike dealers at that time. Not as bad as say, Manny was from former CyclePlex for those old schoolers out there; but still.
Guess what, I didn’t die. But I could have when I saw my bank account. On my financing program with him, he found a way to skate the maximum interest law and charge me 100% loan premium to finance it. I didn’t understand the math at the time, so shame on me. But Brian, tisk tisk, do you need to fit the stereotype of shady bike salesman so well?
On a different occasion, I sent some plastics to be painted. After two weeks, he constantly complained the weather was just simply not dry enough to paint — so I paid a surprise visit and sure enough, no work had begun. The following day, they were miraculously painted, albeit with a very mediocre job.
The good things I can say about this place? He made a great real estate investment — he bought on Gattis school before anyone was out there; he must be laughing all the way to the bank. He does put road worthy bikes on the street — can’t fault him for that. His humble and charming country approach is pleasant as well. Made me suck up thousands at his shop thats for sure.

They do a great job everytime and are very reasonably priced. the only thing that needs imrovement is the very rare getting someone to answer the phone. :P

As I was going back through my old Unilocal reviews, I realized that I never updated this review with «What happened next.»
After I took the scooter back for the «slow leak,» they replaced the tire, and — sure enough — charged me for the tire but not the labor. Fair. Again, I get it home, park it… and two days later, it’s flat again.
This time, I take it to another shop, where they tell me that Team Scream had replaced the tire with a 10 year old tire (Evidently you can tell that sort of thing by printing on the tire? Who knew?!), and the rubber was simply dead.
The one good thing was that when I took the old, dead tire back to Team Scream, they did give me my money back. So really, I was only out labor for the patch job, and the patch job itself.
Needless to say, I’d still heavily recommend against their service department, at the very least. If they can’t figure out a flat tire, would you trust them with anything else?