The UPS Store

The employees are very knowledgeable whenever I come in. Everyone in the store is always friendly and helpful.

I love this store. They always take care of my needs. In particular, Nicole makes sure all of my shipping needs are addressed correctly and promptly.

Great service. I always mail my packages and letters here. It can be a little pricey sometimes if I don’t bring my own mailing envelope. I started doing that, and it helped me save a few bucks. The line is way shorter then at the post office, and the store is incredibly nice and clean.

Terrible customer service, rude employee. I didn’t catch her name but she really needs to check her attitude. I spend thousands of dollars every month shipping packages with UPS for my business. It is unacceptable to be talked to the way I was.
I will be dropping off packages elsewhere from now on, even if it means driving farther.

great place friendly people

I don’t know why people give UPS such bad reviews. I’ve never had anything but nice and helpful people… Maybe show up with a smile and they’ll be nicer to ya.
By the way, these are supposed to be reviews for this specific store– not UPS in general.

Deceptive Trade Practices. Pretend to be UPS, but not. Base shipping rate is the same, but everything else is overcharged. If you must use UPS, buy your shipping online and drop it off at a store to go out. Better yet, use Fedex or USPS.

Anything associated with UPS pretty much sucks. Only use UPS when you want to waste money and not send/​receive packages on time.

I have been to this store many time and each time I get worse service. Normally I let it slide and keep coming back because it is so close to my home. But I think its time to find a different UPS store. Last week I went in to return a box I had not opened and normally you just drop it off and they send it back to the company, Well Dee the «Store manager» told me I needed to pay to return the package. I told her I had never had to before just to return a unopened package and she said she was not sending it back unless I paid. So of course I paid and kept the info so I can call the company to make sure they receive it.

I’ve had a UPS account since I was in college. I’ve moved around and been to many UPS stores. This is the first time I was told I could not have a receipt showing that I dropped off a prepaid package. Instead I was told that I could use tracking (yeah, I’m some sort of idiot that can’t use tracking that is why I have my own account and can print my own labels). Tracking still does not prove if the package ever made it to the store. The logic of those employees boggles me. I understand the need to cut cost on paper goods, but it is not like they are handing them out to everyone. Next time I will just schedule a pickup I guess, and deal with the UPS driver on our route who is always pissed due to the heat outside. Thanks UPS… thumbs up (somewhere you won’t enjoy).

In the year 2007 you would think everyone knows how to send a package by UPS. Well, I don’t, never did it. I needed to send a package for a replacement of a broken scale, and used UPS. I walked into the Round Rock location with the scale in an untaped box with the address on a piece of paper. The person behind the counter said, «Don’t worry, I’ll do it» Diane, I think her name was, began to tape up the box and do the shipping label. She discovered that I had possibly written down the wrong address. She put the box aside and said when I get home double check the address and give her a call.
I got home about 3 hours later and did have the wrong address. I called and spoke with Diane and she corrected the problem and sent the package. She was very courteous, friendly, humorous, and patient. This is a quality you can’t seem to find anymore.
Congratulations to The UPS Store employee !!!