U-Haul Moving & Storage – Round Rock

After returning a rental went back to ask a question at this uhaul and the guy behind the counter was more interested in me moving my vehicle than helping me. When my boyfriend asked to talk to the manager this guy was rude again telling us that we needed to move our vehicles. After going to the manager we asked this unhappy guy his name and he told my boyfriend in front of management his name was F_​_​k you twice. The manager said he will take care of it and asked «David», (so we think that is his name), to step outside. After that we had a positive interaction with an African American employee who was VERY friendly and helpful.

Easy online reservations and pickups that were right on time.
I had no issues on a quick daily rental I had for the day. The truck ran good, the dolly worked great, and the blankets were clean for moving.

My boyfriend and I were moving and found the trailer we needed at this location. We normally deal with the uhaul closer to our house on Anderson Mill and 620 but they’re pretty small and didn’t have what we needed. The employee getting us a trailer was very short with us and was not very friendly. We thought it may have just been early for him but when we went to drop it off he was getting huffy and rolling his eyes at a couple in front of us. They didn’t seem too enthused about his attitude either. We got what we came for that weekend but won’t be using this location when we need a storage locker. Not with employees like that.

Whenever we need a truck to do a short move we go to U-​Haul Round Rock. I have never seen a group of people work together in such concert. They are an awesome team that gets you in and out in no time. We own a small car. For the few times we need to move large items, Round Rock U-​Haul is so convenient and easy to use.
My wife and I really appreciate your great service!

If you want to use Uboxes, don’t trust this place. I’m not sure I’d trust them with anything else either. I would not feel secure giving them my credit card info under any circumstances.
We reserved a Ubox online. I live in CA and we were moving my mother who lived in Georgetown out to be with us. I used a low limit credit card for security reasons with the intention of updating it in person. When the day of the move came I asked to change the card on file. The clerk said he couldn’t do that. He told me that he needed to charge the card $ 1600 five days after our move. I didn’t understand why he wasn’t charging the card that day, but I figured he knew more about the process than I did. I told him that I did not want the card on file charged, and that if they attempted to charge it, it would decline. He said this wouldn’t be a problem. He said he would make a note on our account and they would call us for the proper card number when it was time to charge the card.
Five days later came, no call. A charge did appear on the card on file, and it caused a $ 900 overcharge on my card. My husband has now spent two days trying to get this charge reversed so he can give them the correct card info. He’s been told a variety of things: Only managers can reverse a charge that big, the Ubox warehouse has to handle it, etc. No one wants to take responsibility.
They’ve asked for another card but refuse to reverse the original charge. We’ve told them we’re happy to give them another card — AFTER the charge is reverse. I don’t trust them one bit to reverse the charge properly as promised.

Reading some of the other reviews of this business I was kind of shocked. We rented a trailer from this location over the weekend (the busy time obviously). I didn’t take the time to refer to Unilocal (shame on me) but sometimes you are pleasantly surprised. I was in this case. We arrived to pick up our truck, my partner jumped out to handle the paperwork and within about a minute the employee was hooking up the trailer. i was ready to go within about 5 minutes.
Upon return, the same speedy service, the representative was courteous, quick, and closed/​emailed me a receipt. The entire process was painless.
I’ve rented from U-​Haul a lot over the years, and I have to say I always cringe a bit when I do, I expect a certain level of mediocrity. This was NOT the case with this location. 5 stars all the way!

Poor communication. Attempted to reserve a U-​Box for an out of state move. U-​Haul called two days before delivery and said they won’t deliver the POD unless I use their mover helpers and that it has to be done on the same day. I explained I was flying in from out of state to pack and load the POD myself and it was my understanding I could do that and they would pick it up when ready and deliver it to my out of state destination. I was told that service wasn’t available in that area.
Back to square one.

I made an appointment to have a trailer hitch removed. I came in 15 mins early and waited in line for at least 20 mins. Then I was told «I can’t tell you how long this is going to take» after that same guy told me 45 mins over the phone when I made the appointment.
They pulled my car into the garage 40 mins late and have been working on it for going on 2 hours now. There are 4 employees here only three registers, but they guy who is supposed to be working on the car keeps coming inside and helping customers that arrived 2 HOURS after I did!
The guy who worked on the car told me it was difficult and was appoligetic but made a rugged silver dollar sized hole in the car frame to get the hitch off. My exhaust bracket does not have a viable hole to fit into now. So now have to go somewhere else to have the frame patched and the exhaust bracket secured. The car sounds like hell now because the exhaust is only secured by one bolt. It rattles extreamly loud every time I accelerate.
I’m very dissappointed with the whole thing. Wait time and end result.
I am very disappointed.

This is our go to. They’re just’ around the corner and since we don’t own a truck $ 19.99 isn’t bad to retrieve our very own Red Velvet Couch that belongs in a den of iniquity. Staff is friendly, I never find we have to wait long and hey, it’s a $ 20.00 couch.
I’ll take that over IKEA any day.

This place is ok. We rented a U-​haul truck from here and also are using their self-​storage unit for the past few months. Their customer service representatives are ok, not the most friendly of groups, a smile here and there goes a long way.
SELF-​STORAGE: The self-​storage is pretty clean, well-​lit, and secure.
Caution: There are lots of hidden fees when renting a self-​storage unit. For example, they make you get insurance on your unit, which the cheapest one is $ 6.99/month. Also you have to purchase a U-​Haul approved lock on your unit, they don’t allow you to use your own nor do they offer any. When we were setting up our account for self-​storage, all the fees really add up fast, so just be warned on that aspect. But this will occur with many self-​storage units, so I don’t want to penalize this one for that.
U-​HAUL TRUCK RENTAL: The vehicle itself was supposed to have operational A/​C although it felt like warm air coming out of the ventilation system. It ran reasonably well other than that. We were able to return the vehicle in the same condition with the same amount of fuel, so we didn’t have any unexpected fees.
OVERALL: I give them 3-​stars for their mediocre customer service agents working in the office/​store at the location, who do not force a smile here and there (I know that work sucks sometimes, but hey, at least you have a job — there are lots of people out there struggling to find work). And for their hidden fees that are not explained on their website.

There were 2 guys working here when we went to turn in our U-​haul car tow. It was game day for MNF and of course I was wearing my Dallas Cowboys jersey and there was a Redskins fan talking smack. I understand you think its ok to express your rivalry and hatred for your inability to beat our team, but at the end of the day I’m a customer and there’s a line where you’re just plain rude to customers.
Common sense should take over and realize cussing at me is unacceptable, not only bc
1) I’m a customer
2) You’re an employee
3) I’m a woman
4) I’m a man
5) I didnt speak to you that way.
My response to the cussing was just pointing out the loss you experienced last year to the Eagles.. ah McNabb & friends you provided Michael Vick probably the greatest MNF experience of his life. I never insulted you,
I hope U-​haul sends this fool to anger management training. (yes it was the Caucasian male, not the African American guy who WAS nice to us.
2^nd visit: we returned to submit the actual u-​haul and the lady couldnt print out the entire rental receipt. you know the $ 1400 lump sum that we paid to uhaul with our starting trip from las vegas to Austin.. funny with all our other moves to san diego, to albuquerque, to las vegas they were ALL able to print out the full amt paid receipt so that we can get reimbursed from his company.. but no.
We found the one staff incapable of doing so. Go to another u-​haul company. this one isnt even off the hwy you have to go into the town to visit it.