T-Mobile

All I gotta say is WOW! Like, I had the best experience coming here, everybody was nice and friendly! Zachary help me with my new phone and he walked me through everything I needed to know about my bills and my phone. It was an out of body experience, I just couldn’t stop looking at his beautiful baby blue eyes and stunning complexion, it was like i saw an angel fallen from heaven to the doors of T-​Mobile, thank you t-​mobile for bringing attractive people with attractive deals!!! I will definitely come back, not only for my payment but for that cutie’s number ;)

So, I was having serious issues with my LG 90 phone, and I thought I’d see if someone could help me out since I’ve been to this store and always had good service. When I arrived, a young man named Gerardo immediately greeted me with a smile which definitely made me feel comfortable. He was honest and let me know that a lot of people have had issues with the same phone and said that I was actually due for an upgrade and he got me this newer and better and still affordable LG phone and I am very impressed and satisfied with it. I’m so happy that he helped me, it really made my day and I hope he gets the recognition he deserves. My name is Nicole Paige Brooks from Atlanta Georgia and I will never go hungry again!

The service is really horrible here. They don’t ever have a manager present to take care of the customer. All the workers blame the manager that he is not there and only him/​her have code the to active or waive things.
One person would promise to help you on one thing, another person would not help you on the same situation when you called in. They ignore my phone called many times and I have to use a different phone # for them to pick up. We tried to get the same person that helped us before but they keep making excuse that the person is not there, either getting lunch, in the restroom or whatever.
I don’t want to come back again. I don’t recommend anyone goes there! Seriously! Terrible. Bad service ever!!!

Sorry I gotta give a star. If I didn’t have to, I’ll give 0 star. Too bad this store is the closest from my home but if I need to go T Mobile, I would happily drive to the one in La Puente on Hacienda Blvd or the one in Brea mall. Every time I go to this T Mobile store near my house, I ended up walked out huuuge disappointment and I felt like what a waste of my time.

Management is terrible here. Like the other comments here, I live less than a mile away from this store. We came on a Saturday night just to activate a prepaid card. Only to be told the manager was not there and he had the code to waive the $ 70 activation fee and he or she will not be back until Monday. Does this store not have an employee who can be responsible enough to have the code and continue bussiness as usual? I sense inexperienced management here. I really hate writing bad reviews. Especially this place being so close.

They are very slow and all of them are new and don’t even know about phones. When new phones come out, it is not only about looks. Gabriel looks and you like he hates everyone and shakes his head whenever he says a word. Feel like punching him for taking his sweet time.

Was a little hesitant coming to the store after reading the reviews but since it’s close to the house we decided to come to upgrade our phones. The guys were great!!! Gabriel helped us on Friday and he answered all of our questions. Carlos helped us on Saturday and he too was helpful and nice. We walked out of the store with 4 phones and was happy with the service and products. This will be our go to store from now on for T-​Mobile.

this sales crew is out to up-​sell you at every chance, word to the warning, they lie and don’t really tell you all of the details regarding in-​store promotions. Half-​truths and slime sales tactics really describes the minimum wage staff. It must be sad to work like that, or they could look for jobs selling used cars in Riverside? Pay attention to details of their bait-​and-​switch promotions. call the 800 number to confirm local promotions. You have been warned.

So I guess the service here is a hit or miss. I’ve been here on multiple occasions and it really is a gamble in finding decent customer service every time I walk in. Some associates are rude while others offer great customer service.
I walked in yesterday to get a new Sim card and the gentleman helping me was texting the entire time. Rude much? I doubt that any other carrier would employ their staff with individuals like this. «Do you want a receipt? No right?»

This location was fast and efficient in helping me get in and out. I needed a new SIM card so I walked in and asked for one. I was helped immediately and given a new SIM on the spot for $ 10. When checking out they gave me a free pair of new white Sony earphones worth $ 20 and when I asked why, they said when you buy a new SIM card, they give it to you for free. Makes people feel better for spending $ 10 on a replacement SIM.
Great! New earphones. Two thumbs up!!!
P. S. Stay away from the Première T-​Mobile authorized dealer stores when getting a replacement SIM card. Those places charge $ 20 instead of T-mobile’s $ 10.

I love going to this TMOBLIE they have the best customer service Ever!!! Specially This guy name Gerardo wooow he knows how to help people really good!!! They have Best customer service and best workers keep up the great job guys:)

I used to hate going to this location, but I recently stopped by to pay my bill since I was at the liquor store across, and I noticed a new employee by the name of Gerardo. And I must say he was very handsome! He was very pleasant and helped me according my needs. He let me know I had an upgrade available and walked out with a new phone. Great experience I must say, definitely going back. :-)

if you want to feel discriminate go to that place. the costumer service from there is suck. especially that asian guy, even the store manager (latin guy). they dont help you to solve your t mobile problems. they dont know how to treat costumers. they are extremely rude and sarcasm on you. why t mobile hiring that kind of people.
6 month before i changed my pre pay phone to family plan (which the sales rep in tmobile pushed me to do it),
1 when i changed it, they made a mistake to put my husband phone to my service and my number to my husband.
2 i opened the accont with my id, they typed the wrong name in the system. when i went there, they did not help me until my husband came to change my name!!! i used my drive license to opened the account and my bill always shown the correct name, how come when i need help they said the name is not same, why they do not say that when they bill me???
3 i always use «what’s up application» to call international and i never get charges before. after i changed the plan, which they said it is exactly same as the prepay one, just become they bill me every month, this month i got a bill $ 350 for one line, can you believe that??? they charge you for using wifi and an application to call international. they said it is because my house wifi is not stable, wich is not true and also i have unlimited t-​mobile network, why they automatically change my wifi to tmobile international service? i called customer service they said they can give me $ 50 credit, i still feel bad so i went to this store to ask for help! then they told me that they can do nothing even not that $ 50 credit. i tried to ask them why they do not help me (i am not even say any bad words, just ask them to help me) and the asian guy said,“if you do not lower a little bit your voice, the security probably will come to take you out «in sarcasm way!!!
i was super mad that time, so i tried to talk to the manager, he was the same, even worth! i told them i am gonna pay and please help me to cancel it, they said they can not do that for me, i need to call customer service to cancel… i said i will do it, then the manager said, «go a head and have a great day!!» can you believe that! after that i called my husband. he came to the store and they let him to cancel the service on the store. why they can not let me cancel on the store if they can do it for other costumers… i feel so discriminate with the staff from this store.
just want to notice everyone that they want to bill you later is because you give your social # to them, so they can charge you for whatever unreasonable and under the ground! you will gonna take a bigggg bill later!!! if you want to pay coupe hundred dollarssss per month instead of $ 50, go ahead to open an account with them!!!

Terrible mobile: If there was a rating less than a one star I would surely give it to this store! After spending a substantial amount of money on four phones and told my company had a discount a 15% that did not exist. It took 3 days to get my phone numbers pared over. We call customer service after receiving a bill within one week of having service to question why it was so much? They stated to us the sales counselor was incorrect and telling us that insurance was included in the phones and we have to pay $ 10 per line for insurance and if we were unhappy we just simply need to go to the store and cancel. When my wife went into the store she was told you cannot cancel and they have some lie about 14 days although California law is 30 days. Terrible mobile is the worst phone company in existence if you save$ 10, $ 20 or even $ 50 a month it is not worth the headache of dealing with this company, the lies not to mention the horrible phone service I receive with all the dropped calls. I get messages on my phone without it even ringing! I’m also going to file a complaint to the Better Business Bureau as I’m a business owner and I would never treat my customers the way they do.

Extremely rude sales staff. Not knowledgeable at all.
If you use Tmobile, you’d think that every tmobile store is pretty much the same right? WRONG. This store has a bunch of people who are extremely rude and don’t even know the NATIONAL PROMOTIONS that are in effect with the company.
I asked for their DATA-​ONLY plan, which is $ 20 a month for the most basic level. They insisted they don’t have that plan and they kept trying to make me purchase their $ 50 plan. Why would I need a voice plan on my tablet? Explain that to me. Also, explain to me why tmobiles website shows the $ 20 plan and yet 4 of your sales associates (2 of whom were outside smoking) had no idea what I was talking about? And then they talked down to me like I’m making up my own promotion. So either the people working there are morons, or they’re liars. Which is it?
Then they told me I had to pay $ 20 dollars for a sim card, no matter what plan I used. I knew that was BS so at that point, i just left and the sales people didn’t care. I ended up calling Tmobile’s 800 number and they sent me the sim card for FREE and they set me up with the plan I wanted.
I dont understand why it’s that hard to run a cell phone store. Are they really that dumb?

STAY AWAYYYYY!!! or be ready to get lied to in the face when you open your account. If you had to go here to open an account, get a voice recorder and make sure everything is written or typed on the contract. Make sure you go in details!!! Otherwise just stay away!

I’ve been waiting for my iphone for literally three weeks now. The people here speak very minimal English and can’t really help you. They don’t seem to know exactly what they’re doing. We’ve order the iPhone 5 five times now, and ⁴⁄₅ times there were problems with the process. Very annoyed and discouraged. They kept saying that our credit cards declined when really Tmobile never approved our credit card charge. I’ve been sticking up for T-​mobile for a long time, but not anymore. I give up, it’s not worth it. There has been so much inconvenience.

Definitely very friendly and helpful service, I came in late last week at around 7:55, 5 minutes before their closing time, and was helped by a rep named Cameron who not once showed frustration that I had dragged on his night at work for an extra hour or so. He had a couple things he wasn’t too sure of but his manager Ray who was quietly closing up was always right there to assist. Cameron walked through every step clearly and was great at explaining or touching on any issues that I had. Very satisfied with my new phone and would recommend this store for any tmobile customers.
The one annoying thing is that the store is hard to locate: it’s right in the same plaza as stater brothers (?) and behind a bank

I came here because I need to update my autopay. First, there was a guy called Gary greeted me, after I told me what do I need to get done, he ask me if I speak Chinese, then I speak half Chinese half English to him, then he tell me he’s in training which he couldn’t help me, then why waste my time to speak twice and couldn’t get help?!. after waited for 3 + minutes, there was a lady (didn’t catch her name) come by, so, I repeat what I need to done for the 3^rd time, after 5+ minutes she keep staring at the computer, she told me she didn’t has the password to access my account ?! I ask her if I can go online do it myself, she said no, I have to call 611, but I just change it online by myself after home. why T mobile hire those people?

Came here after losing my phone’s sim card during a trip down to LA and I was able to pick one up here for $ 20. The people here were friendly, and quick to help me get what I needed done. In total, I was in and out in 10 mins. My only gripe is that the location is a bit hard to find (hidden in some corner or a strip mall).