Seaview Retreat

I’ve been visiting my dad here for just under three years, daily. The staff couldn’t be more engaging, making an effort to understand what peaks individual residents interest. Everyone from housekeeping to maintenance to nursing and aides addressed us by our first and last names every day.
Very proactive nursing team and excellent phone etiquette protocol– meaning if they call to keep you apprised of any changes, they begin with. this is not an emergency… very professional and comforting.
This is a hidden gem, the staff MD and nursing team and aides– are highly visible and available. The activities director very creative with projects and movies and music, events.
I never lost a minute of sleep knowing that my dad was cared for by this team of professional clinical nurses and aides.

Hugely fraustrated. My family member stayed here for a few years. She died two and a half weeks ago. The jewelry was taken from my family member, the jewelry she was wearing when she died. She wanted to be buried in it. That has not happened. In fact I’ve called 6 times and have yet to be called back by any director or manager. We also never got her glasses or haring aids or dentures. All these items should have been with her for her wake. I called and called they just say sorry we don’t have it. That is not good enough for a grieving family. I was told today to expect a call next week. That will make it three weeks after the death that I will hopefully get my first response to where her stuff is? Why she could not be dressed properly for her wake because of this, and why we have been treated like this just isn’t a big deal. I assure you, having to go 2 – 3 weeks being fraustrated at this result… and just wanting a simple explanation or response… well I am blown away at how this has gone down. I am hugely disappointed in how seaview has handled the death of my family member. I don’t think it would be possible to make our family feel more like this facility simply does not even pretend to care that the end of life procedure for a loved one. Stealing her jewelry. Not providing her glasses, dentures, hearing aids for wake and burial, well I just don’t understand how that can happen. I guess we will just wait another fraustrating week to hopefully get our first answer from the director. Way to step up and take responsibility sea view. Absolutely I would consider going elsewhere in hindsight with a loved one. The way in which they treated my family member like her death didn’t matter, and her items were inconsequential, I found severely insulting. The jewlery was not expensive, but it was hers. Given to her out of love. Now, most likely in an employees car. But who knows, they have still yet to even call back. «He will get back to you maybe beginning of next week». Great. Thanks for treating her like she mattered. A potential call back three weeks after her death. Consider our experience when picking a spot for your loved one.

I’ve been visiting a resident here for a couple of months now, and I notice the staff rarely, if ever, engage in conversation with the residents. They are mostly professional, but they tend to relate to residents as logistical objects, less so as people needing human interaction (Here’s your food, drink this, we’ll take you to the bathroom soon, etc.). Also, the website indicates a thriving pet program, though I’ve personally never seen one animal on site. Lots of activities, though — which are fantastic. But only if the staff bothers to bring the residents out to them with consistency.