All American Pet Resorts Royal Oak

I used to love this place until I picked up my little dachshund after an 8 day stay. He was Unilocaling in pain and immediately collapsed at home and couldn’t walk! Turns out he was injured and needed emergency surgery! Staff all claimed he was fine there of course. Manager sent rambling email. No one even said they were sorry or even made good faith offer to refund the boarding fee…
Be careful about playtime! From the videos it appears that even the smallest dogs are out in play yard with dogs 3 times their size!

I’m embarrassed it’s taken this long to write our review for this wonderful facility! My husband and I drove from Washington, DC to Royal Oak for a wedding and forgot our pup’s vaccinations records. Fortunately, All American Pet Resorts was willing to accept the records verification from another boarding facility.
The customer service was incredible. The staff was friendly and professional. Their patience and understanding is greatly appreciated!

It’s difficult to make a decision for your dog, as so much of what you know about their feelings is by watching their behavior.
We board our dog a few weekends a year, followed by a grooming. We chose All American because of the access to webcams and large, clean facilities. When we first brought her in, she was good going in and good when she was picked up. However, around the 3^rd or 4^th visit, she became panicked when she would get dropped off and was overly eager when she was picked up. There were a few irritations, like her not showing up in group play when we were charged for it, without being told that she wasn’t in it or an explanation why; having too much medication administered and the rest of it tossed; etc. We stopped taking her completely when she came home with large cuts on her belly from the grooming.
We started taking her to another facility in the area where she has stayed several times and is visibly more comfortable — happily trotting in for drop off without looking back, happily being picked up without rushing out.
I would not recommend this facility to another dog owner.

We tried this location for boarding our 5 month old puppy for a week when we went out of town. We paid the extra $ 5/​day for the camera, which was worth it, in our opinion.
We watched «play time» to see our dog being exercised and to ensure he was happy. We did not see him in play time for multiple days. We assumed we simply missed him, however after those 2 days, we called to check on him to ensure he was playing. We were told our 5 month old puppy was starting fights and had to keep being taken out of group play. As our dog had never been aggressive, we were curious to see what was happening, so we watched group play from the beginning. The moderator of group had her back to the majority of dogs when a fight broke out. Our dog was no where near where the fight was and had nothing to do with any confrontation. Of all the dogs involved, our dog was the one grabbed by the neck and removed from group play. At this time, we called the kennel and asked what was happening. We were told our dog was in group, however we questioned this, knowing it wasn’t true. We were placed on hold while the person answering the phone consulted with the person in group. We were told that our dog was removed from play due to starting a fight. We questioned this also, and were told that they had «video proof» of this and we would be contracted by a manager, as we contested this claim. This contact never happened, and «proof» of any incident that our dog was involved in was never produced. Obviously, because they lied. We watched the entire thing unfold.
After this, even though we could see him, we called daily to check on our boy. Multiple times, we called while not watching through the camera. We were told, every time, they were «going to go check on him and pet him». We had no reason to doubt this. However, the one time I called while my wife was watching the camera, they told us they went to check on him, but he was sleeping so they let him sleep. As we were watching, my dog was standing up, clearly visible over the wall of the kennel, but we were told he was sleeping and they did not want to bother him. Again, we saw him, in real time, standing up over the wall begging for attention, however he was given none, and we were lied to. At that time, I told the girl I was on the phone with that I saw him standing up and clearly awake. I was told that she did not go back there, she only sent someone back to check on him and she relied on other people to tell her about the dogs.
It is ridiculous to think you’d be lied to by people in an establishment that advertises they have cameras. They know they can be watched. There was no apology, there was no explanation, there was no attempt at reconciliation. After this, both my wife and I asked to speak to the manager. It was important because we needed a place to keep our puppy in daycare. We were unable to accomplish this. My wife asked, in person, for 3 weeks. Evidently, the manager was unavailable for all 3 of those weeks. This means one of two things: 1) the manager doesn’t work and has no idea of what was going on in his business; or 2) we were continued to be lied to. We left both our phone numbers, showed up in person multiple times, and were still unable to speak with the «person in charge».
We have not returned, and have still not heard back from anyone involved in the business.

Look NO further for the care of your dog than AA Pet Resort!!! I can’t say enough good things about this place! Our Berner puppy Boss just LOVES this place. And the staff just loves him too!!! I actually cried the first time I left him there, but the girls assured me they would take extra good care of him. And they did. They put him in a very spacious room with a clear camera shot. I am very pregnant, and very high maintnece, calling twice a day when I’m away. And I must say that the girls know me by name, and even though I’m driving them nuts, they are always sweet and very accommodating to our needs. I know that Boss feels loved and very well taken care of and that’s all that matters. AAPR is very clean, and I’ve never been more impressed with a kennel anywhere! And Thank you ladies for the best super fun doggie day care too!!! And grooming:)
This place is awesome!!!

There’s no single place I would trust with my dog when I leave town. They take such great care of her and remember all of her special needs every time we visit without even needing a reminder. By far the best place to put your dog if you ever need to leave town without having to have a worry in the world.

These folks love the tar out of our doggers, which is why we keep bringing them back. We’ve got a Great Dane and an Australian Cattle dog mix and the lively girls always remember their names and give them lovins.
The kennel us great because they offer big «family suites» so our dogs can stay together when we travel. The facility is clean, has lots of nice group play areas, and is very well organized.
The dogs are of course always ready to come home, but they enjoy their time there and come home smelling clean and fresh. Highly recommended!

I was looking around for a kennel that wasn’t too expensive, but that I wouldn’t feel guilty leaving my dog with. This place is beyond awesome. They are clean, professional, and have tons of big places for playing. You can even watch your dog on webcam if you’re nervous about how they’re doing. Every time I leave my dog here I can be confident he is in the best of care. I love the «report card» they give you when you come to pick your pet up, it shows that they really give each animal individual attention. I can’t recommend this place enough.

Review is for the extraordinary grooming our dog gets each and every time at this place! Dawn is absolutely great with our pup. They work with you to get you in same day or following day for a quick wash or the usual «feet, face fanny’ cut.

I just got home from picking up my 2 y/​o border collie lab mix after a 5 day vacation. This was my first time boarding her and needless to say I was nervous about leaving her with strangers for an extended stay. I couldn’t be happier with AAPR! It was clear from the moment I dropped her off that she would be in great hands. The staff is super friendly, check in was a breeze and the facilities are spotless. When I picked her up, the staff gushed about how much they loved having Jetta. It may be on the more expensive side, but based on the fact that she has been passed out for 2 hours since coming home, I consider that money well spent for the playtime and attention she received. I will definitely be returning for any boarding needs and doggie daycare!

We recently moved to the area and needed a place to board our terrier mix for our honeymoon. I was nervous about sending him to a boarding place for almost 14 days, as we have never boarded him that long. From the moment we walked in the door the staff was great. Check-​in was super easy. Since then we have adopted a boxer/​bulldog mix and have brought the two dogs to daycare a handful of times. Today I called to schedule a day for daycare and the girl remembered the dogs and seemed genuinely excited that they’re coming back. It means a lot to know that they take the time to get to know our pets, even though we bring them at most two times a month for daycare. I would recommend this facility to anyone!

Well… I’m still in love with this place, but had to knock stars off. A change in job circumstances meant that our JRT would occasionally need to while his hours away in daycare (a hardship, I know!). So we updated his shot records and I came in on a Sunday afternoon to drop them off.
As I’ve mentioned in previous reviews, we used to bring our dogs here twice a week for daycare since this location opened, and we all loved it. So I’ll be brutally honest here.
The Sunday I came in to drop the shot records off, there was no one manning the front desk (and no bell to ring or buzzer to push for service), which was quite a contrast to my previous experiences here. After waiting (first in line) for a bit until there were two people in line behind me, a female employee came rambling around outside the front of the building, into the main entrance, came up behind the counter and then stared at me blankly before asking: «Have you been helped?» Well no, I’m standing here for my health! I enjoy standing at unmanned counters on my day off! Please excuse my grumpy-​face but… WHAT?!?
Anyway…I delivered the vaccine-​records and off I went.
I dropped off our pup a few days later at 8am sharp (and if you’re dropping off for daycare, please know that the parking lot fills up FAST!). The kind gentleman who came to take our JRT back for daycare was wonderful, and I recognized him from years past. My husband left work for an hour to pick up our boy and, while he had no grumpy complaints, mentioned the blank-​eyed employee I’d run into before.
So here are my honest opinions at the moment, formed strictly because I love our pup dearly:
–Customer Service could use a sprucing up. If I’m paying what I’m paying for daycare or boarding, I shouldn’t feel as though I’m wandering into an abandoned building on a Sunday afternoon.
–Daycare…as far as we know it went well, although no one offered a «Here’s how your dog did today» summary, which I wouldn’t expect if we were weekly regulars… but we haven’t been in a while.
–Cleanliness: As far as I can see, top-​notch.
-$$$: It’s not on the website, but on the contract I signed, daycare is $ 30/​day, boarding is $ 35/​calendar day. Make sure you know the exact amount you’ll owe if you drop your fur-​buddy off at 10am and pick him/​her up at 8am the next day.
I know this review has an unhappy tang to it… and that’s only because we’ve LITERALLY been boarding our dogs here since they opened. Will we daycare/​board our JRT here again? Yes. Will I be exploring other options to see what is best for us AND him? Yes.

This place is nice. Very nice. I’ve only used them for grooming. The facility itself is top notch. They have cameras so you can see the dogs at all times in the back room. They have little meals for your pooch, pretty kick ass. The staff was pleasant. Yep, yep… no real complaints. My dogs came out clean and smelling good. Yep. Ok, maybe one minor complaint. The price. It’s by Birmingham so I get it. You can milk those yuppies for an extra $ 10 per dog. Yep, you do get what you pay for… bla bla. I don’t know, I just want a clean ass dog — that’s it. We paid about $ 15-​$ 20 more per dog than any other place we’ve taken our 2 guys. I’d go back if it’s convenient for me.

My dog has been here many times. The staff is always very helpful and kind. My dog is always afraid and they work so well with him. I had originally wanted him to play with a lot of dogs but the staff recognized that he does better with a small group play or 1 on 1 with the staff. They are there 24 hours and have additional perks you can get for your pet so they can be pampered.
I went to a different facility to tour and see if they were better and I was appalled that I did not see any staff members interacting with the pets. When I visited All American (Formally Pet Ritz) I saw staff every where, saw group play, saw cages being cleaned and even saw a staff member petting a dog in the cage.
I wouldn’t go anywhere else.

After leaving our Vizsla with them for a week, I can’t imagine leaving him with anyone else. Not only were they fantastic and it was obvious they were just as excited to see him as he was to see them, they gave detailed feedback as to how he behaved (feedings, playtime, etc.) and really put my mind at ease in every way. The staff is awesome and I can’t say enough good things about them.

It is kinda funny, but I almost am slightly embarrassed to admit that I board and have our dogs groomed at the All American Pet Resort. It’s not because it is a bad facility, far from, but more so because… yeah, I’m THAT
«doggie daddy». :-D
When my wife and I were going out of town a few years ago and needed to board our two poodles, I started researching facilities in the area. I tried to keep in mind that they are «just dogs» and don’t need anything fancy. But after looking at 2 or 3 places that were just concrete and rusted chain-​link fences, All American Pet Resorts was amazing! Super clean, modern, and fun location. Great friendly and patient staff. 24 – 7 pet cams to check on your dogs at play. They have it all!
On top of this, their groomer is awesome! I love bringing Bomber and Gunner here to be groomed as they can be a handful, but the groomers always do a fantastic job and the boys look really cute when they come home. Plus, after researching it, the grooming costs are pretty much the same if not cheaper than other places around Ferndale, Royal Oak, and Oak Park.
The only reason they get 4 out of 5 stars is that the pet cams only work on Windows computers (we have an all Mac house) and I wish the boarding costs weren’t so expensive.
Otherwise, this place is phenomenal with great services, great staff, and even better groomers! Just make sure you set aside a few hundred bucks if you plan on boarding your dogs for a week or more.

So many things to love about All American…
Friendly staff — not only are they friendly, but they are very knowledgeable and obviously love animals.
Clean — I am impress at the state of the facility. Very open, clean, spacious and does not smell like a barnyard.
Services — I’ve had my pooch boarded there, groomed and also several visits for doggie day care. The staff treated my pooch very kindly, his grooming was top notch and he was exhausted when he came home. Always a good sign.
And they give you a cute report card when your dog has spent the day there. So adorable.
Thank you All American.

Luckily my dignity ran away quite some time ago, or else I would’ve been rather embarrassed to share with the world that yes, I took my dog to «doggie day care.»
But there is no shame here. What was I supposed to do? Leave my «excitable» two and a half year-​old golden pup unsupervised and locked up in my house for 9 hours? In my book that qualifies as pet abandonment…
So here is the scoop: You can drop off your precious little pooch for boarding or just for the day– I am participating in the latter option. Once dropped off, (I dropped Chubs off at 9) your pup has «group play» from 10am til noon with the other dogs. Then from 12 – 2 it’s «quiet time.» Each dog returns to their «suite» (they can have Caribbean or Garden View) to hang out. Then 2 – 4 «group play» again, and so on.
I will gladly shell out 25 bones a day so Chubs can not feel completely and utterly abandoned while I am at work.
Also, for all those over-​protective «mothers and fathers,» you can check up on your four-​legged friend via «pet cam.» Unfortunately I am not THAT big of loser to have done this, so I can’t really tell you the details of the pet cam.
Check-​in was extremely easy– I walked in, told the guy at the desk my dog’s name, then handed him the leash (although this was not Chub’s first visit, so I assume it took longer the first day).
Hey if you’re going on vacation, do your dog a favor and give them a vacay as well, or if you just need a sitter for the day and your local 8^th grader is in school for the day, take your dog to the Ritz.