Autohaus Service and Sales

Great customer service. Told me the issue, told me what needed to be done, quoted a very fair price and delivered. That was just for starters. Also recognized issues with my Mini Cooper and gave me ideas to remedy those issues. Great service.

Felt like I should update this, as I wait for my tow truck in 25 degree weather and an hour away from home.
I bought my car from this place three years ago and it has been the WORST experience of cars of my life. This car has multiple major issues a year which require a large amount to fix, especially since I am a student.
The first time this car broke down was less than three months after I had it.
Tonight, as I wait on the side of poorly lighten freeway, an HOUR AWAY FROM HOME, it tells me that is has a coolant leak. That is funny because less than one month prior, it had another coolant leak, and in the summer time, it had once again another coolant leak.
That’s three coolant leaks in less than six months.
If you do not want to be stranded on the side of a freeway, in 25 degree weather, and on your third coolant leak in less than six months I would HIGHLY ADVISE TO GO TO ANOTHER DEALERSHIP!!!

Would never even consider buying a car here after the rude response to my inquiry about the availability of a car. I asked if it was available and the email I got was. «No that’s why it was marked sold». And it wasn’t on the site where I found it. Really? Perhaps a «Sorry that car was just sold but we will keep you in mind if a similar car becomes available.» Given I am a prospective car buyer… still am but not at this place!!! If this rude to a prospect can’t imagine they do anything else well.

Never in my life have I trusted a team of mechanics like I trust these guys. Being a young girl, most shops I go to try to take advantage of that by charging me an arm and a leg for something small. My car was sold to me as a lemon and these guys have stopped at nothing to try to get to the bottom of its many issues. I’m so happy to finally find an honest team that actually cares about the customer. They have truly bent over backwards for me to get my car fixed, and in doing so they have a lifetime customer in me. I highly highly recommend Autohaus.

. I originally brought my car into service to replace the brake light sensor switch. The work was done and as I got into my car to leave, I noticed the service engine light on. When I asked why the light was on, I was told I had a leak in my exhaust manifold. I then wondered why they would let me leave knowing there was a problem with my car. I was told by the owner they had a lot of cars to service and were quite busy. I was then told to bring my car back the next Wednesday and they would perform a diagnostic on my car. I did that and they found a number of small problems. I was expecting to get an estimate for the repair work, however, I was instead told to get my car fixed elsewhere. Specifically, the old man told me he knew some good technicians at Ehard BMW. You can see my confusion because their website says they repair BMWs. Then the daughter, Lori, gets involved and it was like the two had a bad comedy act! Stay away from Autohaus if you value your car and your sanity!!!
I waited to post this review because I took my car to Waterford European. The guys there, Dennis and Brian are honest, professional, and do GREAT work!

Can have a very frustrating time with the best management practices. Dealing with appointments, getting parts on time, and front desk personnel can be VERY frustrating. Love Jerry and the guys that work on the cars though. I begrudgingly keep going back.

Very friendly, knowledgable, honest, and prompt! I have a 2009′ VW Jetta tdi. Autohaus is a team of professionals that deliver a quality product!

Got an appointment on a short notice, all work on my TT was done on time and more importantly, done right! They know their Audis! Once my other Audi is out of warranty, now I have an independent garage to take it to for proactive maintenance. Friendly people too!

I just moved to the area and even though I have a dedicated mechanic that usually works on my 2003 Audi A6 he is too far away now so I desperately needed to find a good shop that could take over. Let me tell you, Autohaus is it!
My brake light switch had to be replaced and Autohaus came highly recommended by co-​workers and the internet :) Jerry and his team were able to get me in right when they opened and had my car ready for me after I got off work the same day.
They called throughout the day to explain the diagnostics as well as let me know what repairs they were going to perform and how much they will cost. The price was also very reasonable at the end. Not only did they replace the brake switch that I came in there for but they also were able to easily fix my rear defrost that did not work do to a faulty wire and tightened my timing belt for free.
As a new customer I was very pleased with the overall experience and hope that we can build a long lasting relationship in the future.
If you have an Audi or a VW and are tired of being ripped off at the dealership don’t hesitate to give Autohaus a try!

don’t do it.
you’ve been warned

I hate buying cars so much that I basically go in to denial about it. This means that when I went to Autohaus just (I thought) to test-​drive a couple cars, I hadn’t done my homework as far as researching the car I ended up buying that day, nor for what I wanted to get for my car. Considering that, Gerry was really pretty decent in dealing with me.
I ended up buying a 2005 Audi Avant Quattro on the condition that I be able to have my mechanic in Ann Arbor check it out. Long story short, my mechanic did find a couple things that needed to be fixed, and Gerry stood by his word and fixed them for free.
I have had the car for almost a year now, and it has run beautifully. I haven’t had a single issue, save a hood strut that needed to be replaced ($ 60). If and when I’m in the market for another car, I will definitely be visiting Autohaus again!

I own a 1998 Audi A4 quattro. I bought it used in 2001 with 46 000 miles on it. I’ve been taking my car to Autohaus pretty much the entire time I have owned it. It is 2012 and my car now has over 220,000 miles on it.
I will agree with a previous reviewer that parts for a foreign car are more expensive than domestics — that is just a fact of life and has nothing to do with this shop, They DO search for the lowest priced parts they can find which still do the job. I cannot recall an issue I’ve had with any part they have used. (I’ve had parts put on by other shops that did have problems) As your car gets older you want a place that specializes in your particular car. If you have a VW or Audi. This is your spot, unless you prefer to give the dealer a LOT more money for the same repair.
Will they try to sell you a new (er) car as yours gets older — umm yeah. So what! They aren’t pushy about it and occasionally they have some really nice cars. If you tell them what you are looking for — they will try to find it at an auction.
Autohaus has free loaner cars if your repair will take more than an hour or two — call ahead for this because they have a limited number. Their loaners are used cars and nothing special. But they run and get the job done for the day until your car is done.
These guys have always been honest and fair with me, I have been taking my car there for 11 years. I have occasionally taken it other places in that time so I have multiple points of reference at dealers and other repair shops. I keep coming back here. I haven’t repeated at the other places. I’d recommend them for servicing your VW, Audi or Porsche. Ask for Jerry and tell him TJ sent you. Ask him about my car, if you want a laugh.
Oh yeah, My clutch died a couple days ago — it was the original clutch. I’ve done the math and I think its finally time for a new (used) car. Yes, it will be an Audi. Guess where I’m going to take it for service?

I just moved 2,000 miles to Ferndale. First order of business? Find a trusted place that does good, honest work on VWs at a reasonable price. Think I just found it. I didn’t need any major repairs, just an oil change and a tire rotation. The people were nice. They gave me an estimate, took my car and I headed to lunch. About an hour later, they called and told me my car was ready but they didn’t rotate my tires. Wha? Turns out, I didn’t need it. That was cool. Easy, affordable, friendly, clean and honest. I’ll be back.

I’ve taken my Audi to Autohaus for years. They also get the job done and often fix miniscule issues for free. Several times, my engine light was one. Autohaus stated that it may be my gas cap and they reset my engine light for free.
You can trust Autohuas to be honest and do an excellent job!

i took my passat in for a master cylinder replacement, and when i got it back, there was some sort of weird tobacco or something stuck to it in at least 5 places all over the body, there were new scratches on the side and hood, brake fluid had been squirted all over the engine bay and the rain tray plastic and somehow the rubber trim on the side windows, they replaced my brake fluid reservoir with a used one but now the fluid level sensor is broken and the ‘BRAKE’ light comes on (never did that before) and the worst: the next day my driver front wheel was wobbling and i found a lug stud missing and 2 of the remaining 4 were so loose that they were about to fall out too. when asked they said they didnt take any wheels off of the car to flush/​bleed the brake system, but i personally torqued all the lug studs to 90 pounds the day before. they said it was a dirt particle that made the stud loosen and fall out. well i put another one in and it hasnt fallen out or even become loose after hundreds of miles of driving. to their credit, the woman who answered the phone was polite, and the master cylinder hasnt blown up on me. i went there on the recommendation of ‘all euro’, a good oem parts retailer in royal oak. not their fault, but i wish i hadnt. i cant believe that all of this happened on my first visit. beware of this place.