Beaumont Hospital – Royal Oak

What a great experience in a difficult situation. The Beaumont staff was exceptional, attentive and friendly. The facility is modern, clean and a nice place to be if you need treatment.

Anytime I’ve been to any other emergency room in the past it’s been an absolute nightmare and about 6 hours! I took my 10 month old into the pediatric ER for fever/​cold and they took us right into a room and she was seen within 20 minutes by a doctor. The tests took a little longer but everyone was so nice and accommodating.

Well the ER what can I say — after falling from cross country skiing left me literally breathtakingly in pain they decide to keep me overnight for observation and indicated need to give me a shot every six hours. So at 10 in the morning someone stuck their head in and said I need to get you your shot I’ll be right back.
This went on until I got myself checked out at 6 o’clock at night in agony no shot. Periodically I asked and they say oh yes I’ll be right back –the same on for things like needing a sandwich or something to drink. Stay away
Bad place

My mother received fantastic care here during her stay on the ICU last year. Nurses were very compassionate, doctors were thorough and delivered excellent treatment. Of note, my children (ages 5 and 8) who are usually afraid at hospitals were not scared here at Beaumont. Definitely recommend.

Bummer that I’ve been to a hospital enough that I can review it. Beaumont Royal Oak, the ER is about as fast as any other decent ER and they’ve always figured out what’s going on in timely manner.

Has anyone else noticed they are making their secretaries take care of patients? If they are short staffed they make the secretary work as a nursing assistant all day. The majority of my stay I had a secretary instead of a nursing assistant checking my vitals, blood sugar, collecting my samples, and helping me in the restroom. I give them credit because I sure wouldn’t appreciate being thrown into that position! No offense to secretaries but I think Beaumont is being incredibly cheap and not really caring about providing the best patient care. Who is gonna come in next saying they can help me in the bathroom… the cleaning lady?! This place is ridiculous!

Shitty ER experience. Got taken here by ambulance because I got hit by a car and wanted to get an x-​ray. They didn’t give me that but instead gave me a urine test and other tests I didn’t need, and then just left my bed in the middle of the hallway by the bathroom. Also gave me no instructions on how to treat my injuries other than to just ice it. Regret coming here, WebMD would’ve been 100x more useful.

Very disappointing.
Came in with back pain thinking my wife had a kidney stone. We’ve been waiting for an MRI for more than 8 hours. My wife asked for pain relief and never heard back from the nurse.
Nurse just came and asked a long series of questions AGAIN! This nurse said that the last nurse answered many of the questions «opposite» of what my wife answered. (I’ve been here the past 8+ hours!)
We have to question the quality of the care when they screw up so many things. The long delays don’t seem to bother them at all
This hospital needs serious process improvements to improve service levels.

The appointment setting system and information desk here is a disaster. You call them, wait for more than half an hour and they transfer you to multiple departments and still they don’t know where to transfer. If they don’t know what to do next then the line suspiciously gets disconnected on the process of next transfer. Even when you leave the voice message with the nurse of concerned department there is no any call back which shows nobody cares about you after you leave the hospital. Does it mean that i have to run to hospital for a piece of information. This is the worst customer service i have ever experienced.

The nurses here are very rude, do not bother coming here for an emergency since these nurses are stuck up and cant wait 15 – 20 minutes for a fax order.

The ER at this hospital is a total confusing mess it was very busy not enough staff if you have an emergency save yourself the time and go to another hospital unless you want to wait a really long time in a hallway. If you have any sort of mental illness or anxiety and your having a breakdown go to another hospital this place will just give you the worst anxiety and you will just end up frustrated and angry. I think Beaumont is decent when you go there for doctors appointments but thats about it. I think next time I will
probably make the long drive to Sparrow
in Lansing or The University of Michigan hospital in Ann Arbor. This hospital is also a bit
on the outdated side wish it was more modern especially the ER.

Worst. ER. Ever.
Unless you are experiencing a heart attack, drive yourself the extra 10 minutes up to Pontiac to St. Joes. I had to take my mother here recently because I was worried that she had had a stroke, given her symptoms. I informed the clerk at the ER desk of said symptoms and my concerns and we were stuck in the waiting room for nearly 2 hours before we finally just left, without seeing a doctor. A stroke is time critical, and that no one even came out to ask any follow up questions. Thankfully, it wasn’t a stroke, as she had to go there later that night again (turned out to be very high blood sugar) and they decided to admit her for observation for a few days, but she still sat in a bed in the hallway of the ER for 14 hours before they had a room for her in the north tower.

Why don’t these sites let us do negative stars? This has got to be the worst hospital in the metro-​Detroit area. I do not blame the nurses — although they need to improve their communication skills (maybe master the English language). I put the blame at the top — CEO and Doctors. I cannot believe what we pay for third world healthcare. Wish we could pay based upon a reasonable evaluation of performance.
Filthy hospital. I actually saw the male nurse pick his butt before he changed my husband’s IV. He did not use hand sanitizer at any time
NEWS FLASH DOCTORS — you are not all that and would not last a day in the Corporate world.
A special shout-​out to Dr. Yono (sic) — real professional of you not responding to your page.

I love Beaumont! My son was born there and I’ve had numerous surgeries there. The doctors and nurses are the best! A special shout out to Dr. Jason Shellnut and Dr. Kaiser-​Blaise!

I was brought in to Beaumont Hospital’s Emergency room with severe pain (rating at an 8 out of 10). I was literally forgotten about while there, and left in a room without seeing a doctor for over 4 hours. During this time, my pain got worse and I was unable to sit the entire time. I was left pacing in the room with multiple doctors walking by, all without notice. I physically had to seek out a doctor in order to get treatment.
After an initial diagnosis (stating that I may need emergency surgery) and multiple tests, I was told I was being admitted for an upper GI endoscopy (due to them being unable to figure out what was wrong). Upon being admitted, the GI doctor advised me the reason for my admittance was ridiculous and that a GI endoscopy was NOT needed. I was discharged without a proper diagnosis, and weeks later was charged an obscene amount of money for «observation» due to the admittance. As part of my discharge orders, I was prescribed pain killers, antacids, and a local pain patch despite not having «GI» issues. When I appealed the ridiculous bill, I was told that there would be no waiving of fees by the Service Excellence department (Jennifer Manciel) because the «treatment was satisfactory.» Per James Ziadeh, M.D., Chief of Emergency Medicine: «Dr. Ziadeh agrees that care provided to you was appropriate…»
Be warned, Beaumont Hospital of Royal Oak believes that losing track of their patients and admitting them under false pretenses is «appropriate treatment».

Beaumont royal oak had decent service for my recent surgery. The floor in the prep room where I changed into a robe and got an IV, however had a dirty floor. I changed into hospital socks and found powder, dust, dirt on my feet. 5 days later, I had a horrible case of athlete’s foot. they need to clean surg prep rooms daily. Yuck!

I don’t like hospitals! But if I ever needed to be at one I would rest a little easier going to this one. They were very thorough in handling my family members. The beside manner was much appreciated. Keep up the good work. Hopeful I won’t have to visit here for a very long time.

This hospital is a joke. Their communication is atrocious, we had numerous appointments scheduled, rescheduled, and cancelled all while we were there without even knowing and then they act surprised saying «Oh, you didn’t know?!». Their sense of urgency is obsolete. They also lost all of my brothers personal belongings valuing over 1000 dollars that he now has to replace since they were «unable» to locate them. Then to make matters worse, after the belongings were lost and replaced, the nurses in rehab decided to give the clothes we purchased to replace the lost ones to his roommate!!! Then they try to tell me it isn’t a big deal because his roommate only had them on for a minute and he was wearing a diaper and «he didn’t have them on for that long». Unreal!
If there is ANY other hospital near you I would choose that one first. The doctors might be good but the staff is laughable and there are plenty of other great doctors elsewhere.
Wont EVER be going back to this hospital again.
I normally wouldn’t even post reviews on Unilocal but this place is so clueless I had to tell others.

I wish I could do no stars. I’ve had numerous, horrid experiences at Beaumont Royal Oak, i.e., I’ve been in the hallway of the ER for 6 hours TWICE!
I was just hit by a drunk driver and was taken to Beaumont R.O. (I got a fractured vertibrae) and it was 5 days of hell
The doctors don’t communicate, the poor nurses aren’t told squat — it’s a mess.

Hey! What can I say? I have been here for medical attention, including surgery on several occasions and I didn’t die!

I am writing this review regarding an experience we had when we took our infant son to have a small procedure done. Ultimately, we had to have the procedure done 2 times, and the first time was an absolute nightmare.
The person who called me to tell me how to prepare my son for his procedure neglected to tell me to bring some milk or something for him to drink when he awakened from anesthesia. So when he woke up, I could hear my baby crying and the nurse in recovery asked where his bottle was. Distraught, I explained that I had not been told to bring anything. She then informed me that I probably was told. Ummm, NO, I WAS NOT! Do you think i LIKE to hear my child crying and in distress when I could have prevented this??? So I asked if they had anything in the recovery room to give him. (I used to work in a surgical department and they usually have juice and crackers, etc). She said No, but if I or my spouse wanted to go down 5 floors to the cafeteria and purchase some milk we could do that. So, rather than admit that maybe someone on their end screwed up, and offer to have some staff that are sitting around doing nothing help out their customer, or offering to have complimentary milk sent up, we are being called bad parents, blamed for not bringing a bottle to soothe our child, and then one of us has to go buy it? That is serious bad customer service. And this was when they were focused on patient centered care. The screen savers had some BS line «The patient is the center of all we do» but no staff apparently paid attention to it.
We had to repeat the same procedure 6 months later, and at least we knew what to expect this time. We were much more prepared and this time it went much better. The good experience would have been enough to bring them up to 3 or four star rating, overall, if not for the horrible billing department.
One year after our son’s last procedure we got a bill from Beaumont. That’s right, a whole year! I called to inquire about it, stating that we had already paid $ 1000 in charges for this visit, and that the visit was over a year ago! They claimed that the billing department was behind, and our insurance had just then refused to pay. Well, we had changed insurance during that time, so depending on what insurance they billed, I suggested it may have been their error. Being assured that it was not in fact an error on the Beaumont billing department, I paid the bill using our HSA account (pre-​tax money that can only be used for particular medical expenses). Now, 10 months later, I get a refund check in the mail for the exact amount that I paid a year after the procedure. And because it’s in my name, I have to figure out how to get this money back into the HSA so that I do not accidentally do something illegal with pre-​tax money!
In the long run, Beaumont can be good, depending on the staff or even day you are there. But pay close attention to your bills and question EVERYTHING that appears to be amiss. It probably is a Beaumont error.

Of course I hate doctor’s visits and even more hate being in a hospital. I’ve had family here in the hospital and in for various procedures and doctors. Now I get to have procedures done here — ah, the joys of the aging process.
Have very limited personal hospital experience myself, thank goodness. But here there is sense of quality both from the look of the place and the attitude of the personnel. Even with the patients. People are generally dressed nicer here. Of course they are sick and it is not a fashion show, but they look ever so much nicer than the people in my neighborhood. (I really do need to move.)
I couldn’t work here because I can’t be that damned friendly and helpful to everyone. Even a Starbucks barista stopped to help me with directions because I looked confused! Now I have to write that Unilocal review.

I can’t say enough good things about Beaumont Hospital in Royal Oak. I had outpatient surgery here on Nov. 19^th. They told me to come at 9:45am. Surgery was scheduled for 11:45am. They were running ahead of schedule and got me in and under by 11:15am. Everyone from the reception to the nursing staff to the surgeon was accommodating and friendly. They have a great system in place and put patient care and comfort as number one. This was my second time having surgery at Royal Oak Beaumont. I feel safe and comfortable with the qualified, caring staff here. You can’t put a price on your health and this hospital gets that and it shows!