Hewelt’s Moving & Storage

This «company» deserves no stars.
OVERALL, A TERRIBLE EXPERIENCE. AWFUL OWNER. I WILL NEVER USE OR RECOMMEND.
DO NOT USE THIS SERVICE!
Just a few of our issues:
–LOTS of broken item, including family heirlooms and expensive furniture
–Extremely inaccurate quote, like $ 1500 off
–Arrived 2.5 hours late. We were worried and called several times but Jim, the owner, wasn’t taking any of the calls. We found out later that he was in court for several DUI offenses.
–They had to make several trips because they brought a tiny truck because the big one was «unnecessary»
–While 3 movers went with my mother to pick up items on trip #2, 2 guys were supposed to stay at the new house to start rebuilding furniture and unpacking. One guy left and the other went out to his car, took a 3 hour nap, and came back BAKED!!!
–3 guys worked really hard, Rob, Brandon, and Arthur were all wonderful but the owner, Jim, was an unorganized moron
–Didn’t hang the TVs like Jim said they would do. The movers told us they weren’t even supposed to put a nail in the wall. We were then told that someone would come the next day and hang up the TVs and that he would call in the morning with his ETA. Never got a call.
DON’T USE THIS SERVICE.

Two men showed up (one being the owner) and busted their humps moving things, included more in their truck than we estimated, and took exactly the amount of time we budgeted for. Everything arrived in perfect shape, exactly where we wanted it, and all floors and banister were well protected. We didn’t pay a cent more than the estimate. The only reason I couldn’t give five stars is because they were 90 minutes late, but they worked as hard as four men once they arrived.

haha excellent movers, they stored mad junk.

The rating system needs to be revised to include — stars! This company is horrible!!! — Lies, deceit, dishonesty & unprofessional. They did my move in June 2014. It was the move from hell! I am still suffering from dissolution and disgust. Jim had the lowest bid for my move. I trusted him because he was on my realtor’s referral list (wrong). I should have done my homework, but he was so nice and personable. First of all, Jim charged me 2x more than the original estimate (keep in mind those quotes are supposed to be within a 10% margin of accuracy) On pack day, they started loading boxes onto a small truck. Jim said there was such a big move they would need to bring the large trailer the next day for the actual move. The next morning he called me & said the trailer truck had broken down so they would have to load everything on the small trucks, & then unload everything onto the big trailer later. Mechanical failure should not have been my problem, but Jim charged me by the hour, times the number of movers needed to reload onto the big trailer! The agreement was to pay half down prior to the move with the remainder due upon delivery. My contract was to pack & unpack everything (I informed him that I would do some of packing prior to the move myself), According to the contract, I would not have to pay for the boxes because when they unpacked they would retrieve the boxes. He ended up charging me for every box! They didn’t unpack anything. They never even arrived until about 11:30 on any of the days, who does that? He started gauging me for money the first day of the move (packing day I had to pay, moving day, I had to pay again. My closing date was moved out so Jim had to hold my belongings on the truck for almost 2wks. I spoke to him the morning of the delivery when he demanded that I give him a charge card number. I refused. I told him he had been gauging me for money from day 1 & that I would give him payment info upon delivery. He then threatened to hold my furniture hostage and not deliver unless I gave it to him. Several items of furniture were broken & about ¹⁄₃ of my wardrobe ended up MIA, and was never retrieved! I have a very large wardrobe & did not start missing clothes until I was ready to wear particular items. I called Jim about my missing wardrobe, but he never responded. They broke one the glass doors to my eterge. Jim took back with him the good door, along with the custom hinges & said he would have a new glass door made to match it. My new location is 60 miles away, after a few days I called Jim. He said he had not taken the glass for repair yet. I told him I would get the repair done myself & told him when I would be in the area so that we could meet. I called him on the day I was in the area, but he would not answer his phone. While this was happening he was evicted from his business storage facility due to delinquent rent and lapsed liability insurance. Over 80 customers were paying for storage. There was a fire and customers filed complaints against the company for smoke damage. When I did speak to someone in the office I was given the name of the court appointee who was facilitating the eviction to try to locate my door. I was told normal procedure is that all items in storage are placed on the curb. Fortunately, another Moving coming down the street from Hewelt volunteered to store the furniture until the owners could be contacted to pick it up. Jim was not cooperating & refused to provide the list of clients who needed to be contacted; unfortunately, the Jim did not label the items with client names. I was never able to retrieve any of my items. Allegedly he was still collecting storage fees from the unsuspecting clients. I fail to understand why legal action has not be taken against him for failure to have liability insurance, fraud and embezzlement, etc, My efforts to file a formal complaint with the BBB How can this company still be in business!!! My efforts to file a formal complaint against this company have been impeded because all correspondence to the addresses listed (2 different ones) continues to be returned.

Terrible, terrible experience. Jim the owner promised all furniture would be wrapped in plastic, tv boxed, pictures boxed, none of that happened. My biggest complaint was he said he was sending 6 guys, 3would stay in the house and 3 would stay out to protect flooring. Didn’t happen, new carpet ruined. Left clothes in closets. Had to make 10 more trips in our suv the next day.

Also horrible. Five years ago ON THE DAY BEFORE an out-​of-​state move, they phoned us to tell us that they could only move us if we paid more than quoted because my husband had already moved a bunch of boxes on his own. What? You charge us MORE to move less? My guess is they had someone call at the last minute with a bigger move that would make them more money, so they were trying to get rid of us. It worked.
People have enough stress when they move without a bait and switch from the movers being thrown in immediately before the scheduled move. Unprofessional beyond anything I’ve ever seen — disgusting to think about, even five years later. How are these guys still in business? And why are they owed even one star on my review?

Worse experience, ridiculous charges and horrible customer service.
First they told me they would be here between 9 and 9:30am BUT showed up at 11am. No explanation or apologize for being late, found out later from the driver that we were the only customer for the day.
Secondly terrible driving skill, stuck in the snow for almost an hour and yet we still get billed for the ENTIRE time.
Thirdly when we got the bill, they charged us starting from the time they left their facility, not when they get to the location. They didn’t even inform over the phone and since its CASH only business, we didn’t have enough with all the extra charges, which only a few dollars short. They held our TV in the truck and wouldn’t return til we pay for every penny.
Lastly when we talked to the owner over the phone, he just kept on talking and wouldn’t listen. When we questioned about why being charged when they left the facility, mover replied that’s how EVERYONE does it.
Overall we had to move half furniture ourselves as they didn’t have the time or patient to do it. Although most furnitures are in good condition, walls got scratched up.

I have to say I am very disappointed with my service from this company. Jim the owner came over to my house. Walked through my house and I told him how important some of my items were. He gave me his word that things would be taken care of. I also liked that he was a small company. Thought I would get the customer service that I am used to with a smaller company. On moving day things seemed to run very smooth. I was very happy how things were handled and cared for. I had to go into storage for a month. When moving day came to move me out of storage and bring to my new home that is where the trouble began. The company is not even a mile away from my new home. I was charged $ 60.00 in gas for the 2 trucks that were used. I have a large floor rug that was delivered to me frozen from being wet. I am unable to put on my wood floors. I have a 100 year old china cabinet that they broke off some wood. My bed that is 30 years old they lost the side slats and I am unable to but my bed back together. I have been waiting 2 weeks for answers. The supervisor in charge of the move back to my house told me he was going to speak to Jim the owner on moving day but when I spoke to Jim the next day he knew nothing about the problems. Don t know if I believe him. I made the wrong decision to pay them on moving day. Lesson learned. Jim has been very rude to me on the phone. He has not given me any answers only to say that he is going to get the rug cleaned but still have no idea when. As far as my bed side rails are still missing.
So, if you are looking for a moving company I strongly do NOT recommend Hewelt Moving and storage in Royal Oak MI!!!

Excellent service and on time! Price was fair and all of our stuff got to Florida in perfect condition. Crew was clean and attentive and owner was there for most of the process. Will use them again although I doubt it will be back to Michigan!

Don’t use them– I made the mistake and they were horrible, and not just on one thing, the whole move was crappy. The only good thing is they did move me on saturday for no extra charge.
the lacked any concern for fragile objects. I have stereo that used glass tubes. it should be moved held upright and its fragile. I warned them and asked if they could take extra care. I turned around and saw one of the movers caring on top of his shoulder on it’s side.
They also forgot to wrap my sideboard in blankets so not only did it get scratched, it also lost some of the hardware.
they didn’t want to move things into specfic rooms, they just dumped it in the main living room. I managed to get them to put the bed upstairs, but they werent going to put it back together. I had to remind them and pretty much watch them to make sure they did it. bookcase same thing.
although I was not suppose to pay for they were on lunch they charged me for it. On top of that, there was stuff left in the house and one of the guys had mentioned how he just moved into a new place. I offered him the stuff, since i didnt need it. HE CHARGED ME FOR THE TIME IT TOOK TO TAKE THAT! I corrected that but still thinking that is even an option blew me away.
I can honestly say, they were nothing short of horrible. I phoned after to complain and mention all the crappiness, the guy said yah one of the twins is gone now. well that did nothing for my move. I am getting ready to move again, and you can be sure that Hewelt will not be on my list of movers.