Precision Tune Auto Care

Amazing customer service! They helped me when my tire pressure was low and the air machines at the surrounding gas stations were out of service. Turns out I drove over a screw and they caught it! They patched it up and I was on my way! Thank you so much. I have always gotten my oil changed here, but now I know they are reliable for so much more!!!

Came in for an oil change. I normally go to Chevy but ran out of time. This place was opened so I decided to go here instead of SEARS. Over the phone they told me the price was 19, 32 or 50. When I got here it was 50, which is 20 more than the car dealer which makes no sense. I was seen within 10 minutes. I wouldn’t suggest coming here unless you run out of options.

I came in to get my brakes and rotors done and they did a great job. They are under new management, Staffs are friendly and helpful. Will recommend to family and friends.

Unfortunately, have had some ok and not ok experiences at this place. Staff is pretty friendly and its conveniently located in Royal Oak. That’s where the good ends. Have brought in a few different cars here and left having more issues then before. You can chalk it up to coincidence if it happened once, but it kept happening with different vehicles. For example, brought a car in for brakes and left with a new noise elsewhere that was not happening before. Had to bring it back multiple times before the problem was corrected. I started out with full trust in this place, but am sad to say I no longer can feel confident bringing any of my vehicles here.

Arrogant and rude staff. Staff was argumentative and disrespectful. Left angry and would not return to this business. No customer service.

Used a Groupon for an oil change today and had a great experience. Had no wait time, I was in & out and when I asked about another issue with my car he told me it was perfectly fine, saving me lots of unnecessary money. I’m happy with my experience and will prob be making this location my go-​to place for my car from now on!

Needed help right away with a steering issue. Had multiple conversations with manager about options, cost, and turn-​around. Manager had to make multiple calls about parts and consulted with experts on the given issue I had. Long story short… communication was great. Services were delivered exactly as quoted and at the exact price quoted. Great experience! (Seem to recall being told that location is under new management, so negative reviews were probably from before the management change). Highly recommend!

I was a long time customer at precision until today. My vehicle was towed there and needed an alternator. After taking their sweet time to call me with a price quote, the new alternator price was almost $ 100 higher than the same one at
Belle Tire. Precision would not budge on their price therefore, I had my car towed to Bell tire. Good management would have Compromised on a price to keep me as a patron but now they have lost my business. Their prices are not competitive in the market.

I live in Royal Oak, and try to support local businesses. I drove by and saw they did front end alignments and made an appointment for the next morning. I arrived on time and at 9 in the morning they were already running late. AT 9 IN THE MORNING. The I get the pre-​upsell, that is ANYTHING is wrong with my suspension, tie rods, upper or lower ball joints, that they wouldn’t be able to do the alignment but they would still have to charge me.
I made an appointment and they couldn’t even make it to 9AM without getting behind, but now I am going to trust them with my car after they have primed me for the upsell into hundreds of dollars of work that I can only believe would surface after the non refundable alignment check.
Why can’t businesses just do honest work? Everyone I know asks me where to take a car to get things fixed properly. With the bullshit I just experienced, I would never recommend this place to anyone I liked.
Do business with at your own risk and be prepared for the upsell.

1. Apparently under-​staffed. ALWAYS have to make an appointment for a day or two later for a simple OIL CHANGE.
2. PRICES appear to be inflated. They wanted to charge for simple inspection, even a visual inspection on my front end suspension. Ridiculous. I went somewhere else who gave free inspections and I will never go back to Precision Tune even though I live across the street.

Worst place! I went there because I bought a groupon but then I’d have to wait an hour for an oil change. I’d rather go to Valvoline. And I once heard this woman complain about an oil leak after she got an oil change from there and they basically said there weren’t any leaks, the mechanic must have just missed the funnel. Really?! But even worse, I bought tires from Tire Rack and this place was a «preferred» installer. So I had them install my tires and fix the alignment. I specifically asked them to ensure the alignment was zeroed out. However, when they finished and gave me the alignment report, the rear tires were not even within spec. I had to take it back and wait another 2 hours. And did they compensate me for it? Nope. Avoid this place, at all costs!!!

I started going here because of a Groupon I purchased for a year of oil changes. I do have to pay an extra $ 7 each service for synthetic oil, but that’s normal for Hondas at any oil change shop. The manager, Carl, is very helpful and trustworthy. I used a coupon for a free brake inspection and he called me 30 minutes later to tell me everything was in good shape and I didn’t need to replace any pads, etc. That never happens! They are quite busy so I recommend making an appointment, even for just an oil change.

This place is way over priced. I went in for an oil change because I bought a Groupon for free oil change. They tried to charge me an additional $ 120 for synthetic oil and a «special» filter I needed. I knew I would have to pay a little extra, but that is more than I have ever paid for an oil change anywhere, with or without a coupon.
What a scam!

The a/​c in my Chevy Tracker stopped working, so I took the car here for service. They were up front about the price for testing, which I appreciated. A serviceman called me at home a few hours later to let me know what the problem was (needed a recharge). The price was quite reasonable, the problem was fixed quickly, and the man who telephoned me was very courteous. I will definitely bring my car there for service again. The only complaint I have is minor: it took three days to schedule an appointment.