The Smiling Dog Spa & Barktique

I have used this place twice, once before and once after it changed ownership, and I will not be returning. I was told that it would take about 2 hours and didn’t get a call to pick my dogs up until 4.5 hours later. When I did pick them up, they looked nice but when I was holding one of them, I put him down and noticed blood all over my shirt. I brought it to the groomers attention and she seemed stunned. We quickly started to inspect my pup and found a very large cut under his arm. Again, the groomer seemed baffled as to how it happened but I can’t imagine that she wouldn’t have known. She was apologetic but then proceeded to charge me $ 50 for the cut (my dog is 17lbs) and the last time I was in was charged $ 35. I just wanted to get the heck out of there so I didn’t bother disputing the price. I was extremely disappointed that they 1) wouldn’t own up to making a mistake and cutting my dog when I first picked them up and 2) then not even bother to offer some sort of discount for the incident. Very poor customer service, will not be back and will not be recommending this place.

People get really sensitive dropping their furry buddies off at places, so it’s understandable that the emotions run high when you’re reviewing a place that does dog grooming.
I like this place. It’s far more affordable and better than other places in the area, my dog seems fine when he comes back, and they listen to you when you tell them what you want. They don’t presume tips before the work is done (which always annoys me) and they seem like decent people.
Don’t worry about bringing your dog here. He or she will be fine.

I was really, really concerned after dropping off my dog and realizing this place had such bad reviews. It took about 3.5 hours to get my 10lb cockapoo groomed, which is much longer than other groomers, but I picked him up and was pleasantly surprised. He smells wonderful, did not have bloody nails, and had a great haircut. They also brushed his teeth! (Included in the package). My relatives use them all the time, and recommended them in the first place. Needless to say, try it despite the bad reviews!

WARNING! DO NOT TAKE YOUR DOG HERE. Was quoted a price of $ 45 for a bath for my golden retriever, showed up to find the store closed. Waited with another customer for the groomer to show up. When I picked up my dog three hours later, they wanted to instead charge me $ 75 for the bath and «extras» that I did NOT ask for. Settled on $ 60, but will NEVER go back.

WARNING! do not ever take your dog here. My dog was groomed there, when I went to pick her up after I got the phone call that she was ready, she was nowhere to be found. After I freaked on the idiot that had ONE JOB… To groom and dog… I went to look for her outside but she was nowhere to be found. The I called the Royal Oak Police to report my dog missing. They got a call that my poor pup was found roaming in the middle of Rochester Rd and was picked up by a Good Samaritan. I was later reunited with my little one, and she was unharmed, thank god.

Dropped my little dog (15 lbs) off, SEVEN hours later, I worked a full day and went to pick my dog up only to find that he is not even CLOSE to being done!!! Not only was he not ready but I had a nice conversation with a lady who had to bring her dog back a SECOND day because they couldnt seem to get him finished in one day either!!! WTH? My little dog refused to eat the food they tried to give him and who knows how long he was in a cage or if he had been taken out for a potty break. Not to mention the haircut was choppy and uneven… Next time Ill either cut him myself or take him to the new place that just opened down the street. No way should i drop my dog off at 11:00 am only to pick him up at 6:30 pm and him not even be close to being done. Did I mention the service shampoo, cut and toe nail clip was $ 50!!! For a job I could have done, but didnt feel like doing and thought I was doing something good for my furry baby… NEVER AGAIN!

0 stars. Dog was just supposed to be washed with nail trim and done in 2 hours. Instead almost 4 hours later dog had been trimmed horribly in the rear end and came home with a bloody paw. Had taken dog in before for just a nail trim and was told by the owner that she had experience with Australian shepherds and knew how to trim them She may know but her staff doesn’t know what they are doing and can’t follow instructions