Royal Palm Mazda

Ever since I moved here from Jersey I always bring my car here for service. Everyone here are always pleasant professional and welcoming. Best dealership I have been too by far!!!

Danny Azocar was my salesperson and was very patient in helping me find the the right vehicle within my budget. He’s followed up with me after my purchase to see how my experience was. I will be referring him to all my friends and family that is in the market for a new or used car.

Great service. I was fully satisfied with my purchase the other day for my brand new car. My car salesman Moe was 2^nd to none in his expertise and knowledge about the cars available. He answered any and every question. Moe was more excited than we were. He showed us through his personality the best qualities that a person can posses. This is our third year in a row buying new models from Mazda and our 3 rd brand new car. Back to back to back. We love this place very much especially with Moe and company. We will probably be back next year. Who knows. Thank again Moeand Mazda for excellent servivce.

Bought a pre-​owned vehicle from Royal Palm Mazda, who offered us a fair price and a pleasant dealer experience after visiting many others who were unsatisfactory. Two days later, we experienced a significant power steering issue with the car. Although purchased as-​is, the dealership provided us a no-​cost rental car, diagnosis, and repair which turned out to be free. We were very happy and relieved! Royal Palm Mazda definitely went above and beyond to ensure our satisfaction and earn our business. Highly recommended.

Went with my sister to help pick out a car for her. We worked with Daniel who was amazing and very patient with us. The finance, however, took longer than it needed to. We waited for almost 4 hours just to get in. If I were to rate the wait I would give it a 1 but my overall experience is definitely a 5! Daniel was awesome and I already referred my parents who just went in this weekend and also bought a car! My sister loves her new Mazda!

First, it’s early in the experience but the dealership asked me to rate them. If I had started earlier today it may have only been 1 or 2 stars and later in the process, like after my service appointment Saturday it might jump to 4 or 5.
I visited the dealership on Monday night arriving approx 7PM from Lakewood Park/​Ft Pierce. I spoke with the «internet specialist» earlier in the day and asked about a specific car and availability. I wanted to drive a CX-​9 Touring and a CX-​5 Grand Touring; both used. We got off to a rocky start as I wanted to take a longer test drive than the dealership prefers but we worked past that fairly well. And we had some communications issues concerning my budget but in the end I selected the CX-​9 Touring. It had some minor blemishes and at literally the 11^th hour I was informed the car had but one key. Again, that was worked through and ultimately the deal was done.
They had only one F&I agent on duty and, I suppose, unexpectedly they sold a few cars Monday after 6 so it took us until PAST MIDnight to finish up. But chapter two now starts — as I said earlier, this started to be a one — two star rating; this morning I text our salesman, Cliff to tell him I left my garage remote in the trade and he left the keybox in my new car and commented on a few other problems. Not long after that communication he called to say; he had secured the first appointment Saturday, they have the additional ($ 300) key at N/​C and will program and deliver saturday, have all the manuals (someone had removed them) and they will look at my NAV/​DVD system. It has DVD??? And another feature I wanted but didn’t ask for wa HD radio — we’re good there as well.
So — we are at 3.5 stars and rising.

This dealer is by far the best Mazda dealer in the area. The staff is very knowledgable and have great customer service skills. They are definitely willing to go above and beyond to make their customers happy. In addition, it is a speedy process (for car buying) and would recommend it to anyone.

This review is based on multiple service issues. My car was brand new and is still not even a year old. So far I have had MANY issues that are unacceptable. First a panel came off by the pedal. Next my Bluetooth system stopped connecting. Finally today, all at once, the check engine light, AT malfunction, SCBS inspection light, TPMS inspection light, came on as I was driving to work, not even a month after my most recent service. On my way to work, my acceleration failed and I had to stop to restart my car twice.
Instead of sending someone to get me, they told me to bring the car in. I did not feel safe driving with all these lights on, let alone in case my car stopped on the highway. Mazda roadside assistance promised a tow in under an hour (11:20am). I asked if I could have someone ASAP but they said they give an hour ETA (12:17pm) bc they use the best company. 2 hours later, just after 1pm I finally got picked up by Treasure Coast Towing (far from the best) only to find out the tow driver had to stop and pick up another vehicle that he said «was going to the same place» before taking me to the dealer. Fine, what could I do? However, we then dropped this car off at a very out of the way body shop, all while I was sitting in the tow truck! I am not sure why this car got priority as I called Mazda roadside assistance and would expect MAZDA service. By this point I had already missed half a day of work and would have been much better off attempting to unsafely drive or calling AAA. I chose to go through Mazda as my car is still new and under warranty.
I requested the service department have a loaner car ready for me upon my arrival so I could get back to work for at least some of the day. Of course this was not possible because my service advisor was busy but they said the process would be expedited upon my arrival at the service dept. Now over 3 hours into the experience (and still not at the dealership) and I can’t get a hold of anyone helpful to speak to.
Finally, at 2:50 pm I got dropped at the dealership where I was told they were too busy to help me at the moment. I got passed around until someone reluctantly helped me. Honestly, the best part of the day was the lovely porter at Mazda who drove me to enterprise for a temporary rental. I am extremely unsatisfied and will never own a Mazda again, let alone deal with Royal Palm.

Great Evette and Brian!

I was quite pleased with the entire car buying experience at Royal Palm Mazda. I inquired for an internet price quote. Was given a low price to begin with. Everything matched with no games, tricks, or changes. Overall very happy. Steve Pearl was a pleasure to deal with and great after the purchase as well. The finance consultant Herbert was also extremely professional and made it a very smooth process for me.
The showroom was very nice and clean and the dealership was quite large which are all impressive. I drove far because the reviews were excellent compared to others in Broward, Dade, and PB counties and it was well worth it.
–JLeeds

Reviewing strictly for their service department, I would rate them as an average to above average Mazda service department — comparable to the John Hine Mazda I used in San Diego, but certainly better than others I’ve used.
Their department is clean and spacious. Their service representatives are professional and have, more than once, saved me money or recommended alternative places to do so. While their customer service is good, I cannot say it is great. My impression is that I’m just another customer, not a valued customer.
Service can be a bit slow, as I usually wait longer than is stated up front. But they do have free coffee, water, and snacks in the waiting area.
The Mazda dealership is part of a larger auto mall with entrances/​exits on roads perpendicular to Southern Boulevard on the east and west ends of the complex. When I was a first timer, I blatantly missed the entrances and had to double back.

Bought my third Mazda today. Love the zoom zoom of the Mazda 3. My husband and I went in only to look around to do research. Tom Bond came over and showed us models that fit my interests. When I drove the 2014 3, I was ready to strike a deal. Tom was the complete professional, he made sure that the final price was good as gold. Every employee we came in contact with was genuinely concerned that I was satisfied with the vehicle and terms of agreement.
I would recommend checking out Royal Palm Mazda.

First Mazda purchase. Did a TON of research… fell in love with the Speed3… realized that it was slightly beyond my financial means and needs. Peter recommended a Mazda (non speed)3. Got a great price on a sweet, reportedly reliable car that will likely save me loads on gas. No pressure sales. Genuine staff. Would definitely purchase through them again. Peter Massaro is the guy to deal with!

**This review is for their repair service, not their sales**
After a long road trip to visit my parents, I was having mechanical issues with my Mazda and brought my car in to be looked at by Royal Palm Mazda. They charged me over $ 750 and made unnecessary repairs to my car and did not fix the actual problem that my car had. I really question if they even took the time to read the error code that prompted my engine light to go on in the first place. I am not sure if it was a matter of laziness or not being honest, but regardless, their work was unacceptable and I would never ever go here again.
For service, I strongly recommend avoiding Royal Pam Mazda for both price and quality of work. This one is surely going on my avoid list.