Laurel Mountain Mustang

Pretty bummed! Looks like I ordered parts from what use to be a great company, just as they turned into a bad company. I’m currently out $ 3800.00 to $ 3900.00.

I have ordered part from this business Dec of last year, then was told they were back-​ordered so I canceled the order. At that point I was told I would be issued a refund, it’s now 9 months later and still no refund. I been calling every month and get told they are working on it, or they need my card number which I gave them a few times. They these last few weeks they don’t even answer the phone. If by chance the company reads these reviews my order# was R350273503

Go somewhere else. I ordered 1K in parts. Received an email that most were on back order and others were being sent. Received a partial order but expensive parts were missing. Checked my CC and I have been charged for all. I called five times and receive a recording saying that I am calling after hours. (I call between 9am and 5pm) I’ve emailed twice and have not received a response. It feels like someone took the money and ran.

Do not buy from this merchant! Placed an order for brake drums. Credit card was immediately charged $ 324.16. Two months later, still have not received the order I placed. Tried emailing and calling. No response to emails. The phone constantly goes to a message saying that the business is currently not in operating hours and is closed. This website and business is fraudulent. I do not believe the owner has any intention of shipping the product or issuing a refund.

The worst company ever. I ordered a Corbeau Seat on October 1. Called about 5 times and they kept telling me the same thing «I’ll send you shipping info. Well I finally got fed up and contacted Corbeau themselves and they told be that their card was declined. And then Laurel cut all communication off with me. So. Thanks for taking my $ 350. Really appreciate it.
I’m working with Visa right now to TRY and get my money back. So far. No luck.

Do not order from these deadbeats! Unfortunately, I can’t tell you who is worse here, Tiffany, the deadbeat sales rep daughter, or Kevin, the deadbeat father/​owner. Based on my experience and some others in these reviews, they are either crooks or bunch of jackweeds that don’t know what they are doing. Here is my story.
I ordered a complete exhaust system for a 1966 mustang on their web site. I received an immediate order confirmation that they received the order but no mention when it would ship. They charged my credit card immediately for the full amount of $ 280+. Their web site or confirmation gave no indication if the system was a stock item, a drop ship or made-​to-​order product. After I waited a week, I called and asked when my order would ship. Tiffany said it was shipping soon so I asked her for the tracking number. She said she would email it to me after talking with their supplier, Precision Exhaust in Connecticut as my exhaust pipes were shipping directly from them. After waiting another day and no email, I called back and spoke with Tiffany again. She had not spoken to the Precision Exhaust yet to get the UPS tracking number but would do it as soon as we hung up. That afternoon I received an email with a UPS tracking number. Checking with UPS, that number was not in their system. I called again and asked for Tiffany. She would not take my call now but did relay a message through the operator that the tracking number would be valid later that day and my order would be arriving on Monday. On Friday I received a muffler via UPS on a different tracking number than the one supplied but nothing else from the order. I waited until the following Monday but no additional shipment, I tried the supplied tracking number again and it was still not in the UPS system. I called Laurel Mountain Mustang again and got Kevin on the phone. He claimed that there were two packages coming and that one must have gotten split up from the other and that it would arrive later that day. I decided to call Precision Exhaust directly to see when the pipes shipped. Owner Dave told me he had the pipes ready for a couple of days but would not be shipping them until he received payment from Laurel Mountain Mustang and apologized for putting me in the middle of their payment issues. He had been trying to get payment from Laurel Mountain Mustang for a couple of days. I called back to Laurel Mountain Mustang but for the last two days no one will answer the telephone there. Precision Exhaust had tried calling but cannot reach anyone there either. I have sent multiple emails to
with no response.
In summary, Laurel Mountain Mustang took my money immediately, shipped one part the order, and then cut off all communication with me and the supplier. Since these deadbeats can’t afford or choose not to pay their suppliers, I don’t expect to receive any additional shipments or credit for the unshipped parts. I have disputed the charge with VISA and they are going to credit my account for the full mount. I emailed Laurel Mountain Mustang told them to cancel the rest of my order immediately. I also requested that they issue a call tag to pick up the box that was delivered.
Again, I urge you, do not order from these deadbeats!
Update: A couple of things to do if you are fighting with these crooks. Call your credit card company and dispute the charges so they get in the fight. They refunded the full amount of the charges for me. Contact the district attorney of Westmoreland County PA. They have started an investigation on LLM and would be glad to hear your story.

Ditto everyone’s negative reviews here. Price is typically around the best. If you need to return parts or anything out of the ordinary, customer service is horrendous. They promised me a full refund months ago but after many emails and phone calls I’m still waiting.
Pay some extra $‘s elsewhere. It’s not worth the aggravation.

Good luck with your build using this place. nothing butt retardation in this place.
once again BUYER BEWARE… you better watch out ALL RETURNS are store credit
even if they make a mistake on your part, even HARDWARE!!! LOST A CUSTOMER for life
trust me, use CALIFORNIA MUSTANG, or MUSTANGS UNLIMITED…

i returned some parts that didnt need about $ 270 worth. they credited only about $ 30 to my account, the package was delivered and was sigbed for… they said they will look into it, thats when all contact stopped, i krpt trying to get a reply and give thrm a chance to resolve this. i have couple mustangs to restore and my business will go elsewhere, i will also be taking this up to another level.

Worst customer service EVER! I have been trying to get refunded on a part I ordered last October. It was back ordered, I cancelled the order after 4 weeks and no progress (no one ever emailed any status updates at any time). When I emailed them for status, they were rude and non-​apolagetic. I have been on the phone with them 6 times since December trying to get my money refunded. All they keep saying is something about the new computer, well, I hope it’s a leap frog model because these people are not intelligent enough to use anything else. The last two phone calls, I was promised they would get to the bottom of it and call me back ASAP. No call. There are plenty of other places that treat a customer well, so DON’T SHOP HERE!

Great experience getting parts and help for my vintage mustang.