Holiday Inn Express & Suites Ruston

I gave them 3 stars which I think is very good, no one is perfect. This is a good place to stay in. Room was fairly clean. Breakfast was great and have a lot of options. I would definitely come back and stay here again if I ever happen to work near the area. love and peace!
Dj Heat signing out.

I’m a Priority Club member who stays in several HIEs a year, as well as the other lines. This particular hotel is VERY dated and is in desperate need of a facelift. The outside and lobby are nice enough, the rooms, however are another story. The first week I stayed, I was given a room on the second floor. Walked in and the smell hit me. Stale, musty, «skunk»…aka weed. I walked back out to the car and thought maybe I just needed to give the room a second to cool off, did not help. Stunk like someone had been toking it up. The staff, who are absolutely wonderful, gladly put me in another room that did not smell. The staff really is super; however, the rooms rates are ridiculous. For the quality of room, you should be paying much less. There’s no reason the rates should be so high and the staff at the front desk said as much. When asked what their was to do in town, we were told to eat, because that’s ALL there is to do!!! Oh, and the noise. If you’re on the south side of the hotel, not so bad. If you’re on the north side, expect to listen to I-​20 ALL NIGHT LONG…

Do not stay at this hotel. They are very unprofessional in how they conducted business. They told me that if I paid cash and checked out early, that my money could be refunded. Upon trying to check out early nothing of what I was told was done. I tried to wait for a manager which told several hours. Then was contacted that a check would be next day to me. That wasn’t done. And upon talking to the owner (general manager). He was very nonchalant, and said he put my check in regular mail without tracking or signature confirmation. Then after not receiving my check for a week I was told to week and if it doesn’t show up callback then. Not to mention that due to the fact this was Grambling State Homecoming you had pay a inflated room price.

We were traveling in town for our daughters first birthday and the staff was so accommodating. They were all so very friendly and we felt very much taken care of. The breakfast was amazing! The lady who was serving breakfast was so friendly and kept restocking to make sure everything was fresh and kept hot. She greeted everyone as they walked in and was very helpful when a guest came to ask her a question. The front desk staff was also amazing. They were so friendly to my family and made us feel like they really cared. They asked us if our daughter enjoyed her day and how she was doing and just really made our stay a great one. We would absolutely stay here again if we are in town and I would recommend it to anyone.

No rooms available? Not in this case Jack! I went and got some McDonald’s to get all fat and happy just to pass out right after! Excellent room and the staff was awesome too really nice to talk to and even managed to make me laugh after driving for hours through the worst conditions of rain, sleet. Snow, black ice, and the worst of all when driving across country being traffic. It was nice also to have a tv with great reception and some warm water for the morning for when I woke up, MY WINDSHIELD WAS COVERED IN SNOW!!! They had ice scrapers that I could use and I was very grateful for that. I missed the breakfast but was still able to get some hot water downstairs to make some tea which u usually don’t drink but I figured I’d try the he hole healthy thing out. Anyways back on topic, this is a great place and if recommend it for anyone!!!
BOO-​YAH!!!

Was working in Ruston for a couple months and stayed here 2 weeks. Pretty basic HIE. Check-​in was efficient –however, I was not greeted as a platinum member, was not upgraded, and was not given a welcome gift or bonus points. That is a big negative for me. The next week I checked in the same thing. When I said something to the customer service girl she stated «we don’t do that here» Ummm ok. I travel 42 weeks a year for work this is the first time I had heard this.
The rooms were not very clean, beds were awful, and water pressure in the shower sucked. Coffee was cold in the morning and always close to being empty.
Downtown Ruston is about a 10 minute drive where you can find restaurants and bars.
The next week Marriot did a status match for me and did not go back to this HIE.
I would not return — Price was about 129 per night which is way overpriced for the quality.

Room felt moist. Not sure if this was because I was in Louisiana and that’s just how it is or if it was the room. Regardless was on of the worst sleeps I have had in a long time.

Started staying here quite frequently for business. The staff is pretty friendly for the most part, but the rooms have always been nice & clean, and free breakfast is better than most hotels. They also have a nice happy hour every weekday and are very courteous if you need extended check out or need your room to be cleaned at a later time (this is important because in my line of business I usually work all night). My company used to stay in West Monroe which would tack on an extra 20 mins to where we would travel for work. Very thankful that we found such a comfortable place to stay in Ruston.

I really wanted to like this place better but due to the age of the hotel and the lack of updating I just can’t give it more than two stars.
The rooms themselves were clean but the hallways were somewhat dirty.
Not a good deal especially considering the room rate for the night.
The location also was not ideal due to being so close to the interstate and the constant traffic.
The staff was very friendly and accommodating.
Not very good for the money but then there’s not a lot of choice in Ruston. I would probably stay here again just considering that fact.
The other option is traveling down the road to the next town.

This is the only hotel I’ve stayed at here in Ruston. I’ve been here for a couple of weeks now on business and I have no complaints. That’s actually saying a lot when you stay in the same room for weeks at a time not to complain. There’s free breakfast daily. A great happy hour where they give you free beer and free food on all weekdays. The rooms are standard. They change the sheets and covers DAILY!!! Free WiFi… can’t complain one bit!

Comfortable. Clean. The staff is the friendliest I’ve ever met. AC wasn’t really consistent and the wifi SUCKS. We always stay here & my only complaint is the wifi.

As a Priority Club member, I’ve stayed in Holiday Inn Hotels, all over the world. Tonight, I’m staying in the Holiday Inn Express Ruston. First Impression: Average exterior look, below average building location. That being said, the lobby looked inviting, as most Express Hotels do. Jess, the front desk clerk, was courteous and professional, during my last minute booking. Though the local location was unable to book special rates found online, I just pushed the button myself, from my phone app.
My Jacuzzi suite was large and fairly clean, but, was Very outdated, by Holiday Inn standards. The room rates are pricey… but, even at my discounted rate, I expected more. Lesson learned.

The bathroom floor was very dirty and my bed linens smelled musty, almost like feet! So gross! At first I thought I was staying next to an airport but then realized it was semi trucks entering the freeway. So incredibly loud paired with a noisy heater and noisy fridge made for an awful night sleep, even with ear plugs! Staff was nice however I will not be back to this Holiday Inn. Disappointing because HI is usually a safe bet.

Excellent as far as Expresses go. I had a corner suite, with four (4) chairs, a sofa, a king size bed in the bedroom, fridge, two flat-​panel TVs and a radio that worked with my iPod.
Cons: TV channel selection sucked; outlet location was almost as bad. physical location of the hotel was difficult to get in and out of from the main street.
Overall, though, the suite was sweet.