Alderman’s Toyota Scion

After horrible experiences with other Toyota dealerships, it was very refreshing to be greeted with courtesy and respect at Aldermans. Doug Weigers was our salesman. I highly recommend him to anyone looking to buy a vehicle.

Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tacoma. I then sent my parents in who bought a Toyota Highlander.
I purchased the additional warranty for what I was told would be an extra 6 years. So, I figured I was covered for at least 9 years.
After about just under 6 years (thereabout), of course the car starts having trouble. I called the Service Department and ASKED THEM HOW MUCH TIME I HAD LEFT ON MY WARRANTY. I was told that my warranty was up in September. Ok, so I made an appointment prior to my warranty being up.
I went in and told them all that was wrong with the car. After waiting about an hour and 45 minutes, a guy came out to tell me that my warranty had actually run out a few days ago and that the repairs were necessary and would cost about $ 1,200.
I was in shock. I explained what I was told on the phone, but they refused to help at all.
I took my car back and went to my husbands mechanic. He fixed me up beautifully about $ 375 later. Everything fixed, everything working.
Needless to say, my sister needed a car and she went elsewhere. We will never buy another car at Alderman nor should anyone ever use their service department. They are deceptive, ridiculously expensive and out to only fleece its loyal customers.