RadioShack

Long story short. We are in Tahoe for 2 weeks with our RV. We went looking for a 12V cable for our RV TV. We couldn’t get much help but were advised to bring back the TV. Brought in the TV and the employee advised us to purchase the RadioShack power inverter. It broke hours after we purchased it. We went back two days later and the same employee refused to help us. He wouldn’t even test the product although he sold us the product. No packaging no returns. We had the receipt!
I can not recommend their products and it seems their customer service is on that same level!!! Very poor! Purchase your products online from a different company is my best advice.

My son and I went in yesterday and the guy was so patient and helpful!

Radio Shack, one of the last few electronic stores you would think would carry items for your electronics. Wrong! This location hasn’t had much for my phone since it came out (Galaxy S5) Everytime I questioned the employees «Excuse me, do you have any acessories for this phone?» He replied «Nah we carry mostly for Apple products» okay, second question do you have a any HDMI cables? His reply «nah! We do not» I turned an simply walked out an never going to step foot in there again.

Do yourself a favor and find whatever you’re looking for at another store.

We came to this radio shack to exchange an action camera with a mount that we got at a different Radio Shack, because the manufacturing had messed up on it and the mount had damaged the camera and it would no longer connect together — rendering it useless as a dashcam. They told us that they could not return or exchange it because they did not cover problems with the manufacturing. Not at all surprised that they are going out of business!

These guys are great they took care of everything and went above and beyond what normally you would expect in service helped immensely with the purchase and connection.

The employees are knowledgable and went above and beyond for me by driving me a part that was missing from the manufacturers packaging

Went here to pick an aux cord for my iPod. Quick and easy. Great customer service and staff was knowledgeable and friendly. I was in and out in a jiffy. Highly recommend.

I usually head to radio shack in the middle of a project when I have no idea what I need and must try to explain it, hoping for the right part. They always come through. Shane knows his electronics and knew exactly what to recommend. Their prices are a little high — but, hey, this is Tahoe.

They always have what I want and are always attentive with a hello and «how can I help you»
I had an issue with an item I had gotten at the store and they had no problems taking the return and giving me something even better in it’s place.
Great, great Staff.

Had what we needed (a charger for a Dell computer) when we needed it. The product wasn’t cheap, but I’m always impressed at how a store that has a fairly small footprint stocks such a wide variety of products. Service was quick and friendly. They didn’t even bat an eye when my friend walked in barefoot (we had been outdoors climbing and I think he wanted to give his feet a break), even though I thought he should have put on his shoes!

If i could give this place 0 stars i would.
While on vacation in South Lake Tahoe my fiancée and I wanted to watch the pay per view ufc fight in our hotel room instead of going to the casino down the street. So i ordered it on the ufc mobile app. Since we had an hour until start time we decided to see if there was a place to get a hdmi cable to watch the game on the tv. I was glad to find that there was a radio shack right down the street. I had the displeasure of having to go into that store multiple times every time got worse. I’ll describe each visit.
First trip: we walked into the store looked for the ipad mini to hdmi cable connector. couldn’t find it, asked the sales guy, he said they were sold out. we walked out. on the way back to the hotel i found that since the fight was through the app i could watch it from my smart phone.
second trip: we walked in and started for the isle where the cables were and was cut off by a lady sales manager, whose name i cant say, helping two other customers and said something to the effect like «oh were going to the same spot» whatever we went around the other way. picked up a few things to look at them put them back walked over to the area they sell the hdmi cables. as were standing there the same lady manager who cut us off at the door comes up to us and says something like «are you done looking at that item?» confused at the question we both asked her what she said. she said «you picked up something from the shelf and didn’t put it back» we said that we did put it back and she left. i was expecting her to ask us if we needed help or excuse her rude self for cutting us of right when we walked in. but instead were accused of stealing? we picked up a cable paid $ 30. found that it was the wrong cable came back to return it.
third trip: the same lady sales manager helped us with the return. she didn’t apologize that she had mistaken us for theives earlier. just commented that we were back again already, she returned our money and we bought 2 more cables to connect the iphone, this cost $ 53 and then we left. went back to the hotel the cables we got didn’t work with the tv. gave up on the hdmi idea and watched the fight on my ipad.
i had to return what i bought the night before so i had to come in the next day.
fourth visit: came in to return. had the receipt and the items still wrapped in the package. the guy there who was the same guy the day before asks me my name, address and number and then says that he would be right back and leaves. after about 7 minutes of waiting i ask the other guy working there what the problem is. he said that the manager put us on a list and if we come in they have to call the manager before they ring a sale. Excuse me? What kind of policy is that? were good paying customers. i did nothing to be on some kind of list that would require any «special policy» to be made. The original sales guy came back said that because the purchase is over $ 50 he has to give me store credit. i became upset at this point as i paid with CASH!!! i pointed out on the back of the receipt was the return policy it does not state in that policy anything about it being over $ 50 and i wanted my refund back. he said that he can’t do that without his manager, who was not even in the store that day. i asked him to call her since she was able to make decisions without being on duty or ask her to come in the store. he indicated that she lived in Reno (which was about an hour away) and that she wouldn’t come to assist me with this.
i purchased the items there at that store with that same guy. he even acknowledged that he remembered me. i couldn’t believe the customer service in that place. i don’t know if it was because i was out of town or what. but radio shack has lost my business forever as long as they have people like that representing thier company they will continue to lose business.
I came to my hometown walked right in to return this. the only question i was asked was «would you like that all in cash?»
radio shack if you read this, please revamp that staff you have in this store. you have unknowledgeable rude employees who are making up their own policies and giving your company a bad name. Read the other review thank you

We purchased a set of radio controlled helicopters as Christmas presents for our kids. We ordered them at
and had them delivered to our local store. Nobody from the store EVER called us to let us know the product was in! Just before Christmas, I called the store, the product was in, so I picked it up. On Christmas day, the product stopped working. We attempted to return them to our local store but we were beyond the 30 day return limit (even though we only had the product for about two weeks)!!! The store referred us to the District Office. Angelina at the District Office was very understanding but said that we had to return them through the .com website (using the website has been a horrible experience and made everything more difficult rather than simpler). I was given the phone number for the Corporate Office so that I could find SOMEONE. ANYONE with the authority to help me. The phone tree offers a Customer Service Department but after going through all the options and finally reaching the end of the tree… there’s a message saying that Customer Service and Technical Support are offered at the store (you mean the place where I STARTED and got NO HELP???). I’m currently on hold with the Corporate Office as I type this and have have been for over 30 minutes! This is 2013 and I’m really surprised that in this day and age, any company is being run like this. a website that makes things MORE DIFFICULT and then NO CUSTOMER SERVICE??? Wow.
I finally located an online chat customer service and the agent was helpful and is sending a return label.
From now on, if I need a wire, or some batteries, I may stop in the store. Any large purchases will go elsewhere until Radio Shack changes their business practices and puts the customer FIRST!

I had a good experience in the beginning with this store! But it turned ugly really fast. My goal was to go get my I phone 4s turned back on after recently being on an account with someone else, this not being the case anymore. I found out I could do a buyback on my 4s and upgrade to the 5 for no additional money!!! Awesome right??? NOT! The 5 was not out yet so I pre ordered. I was told by the store manager that it would be here «in a couple of days»!! Great, NOT! Since I was now signing a two year contract and was told I could not get the 4s turned on while waiting for the 5, I asked if they had a loaner phone. «oh sure we will take care of that» Super nice person right??? NOT!!! Anyways gonna try to make a long story shorter!!! My iphone 5 did not come in, I had 30 days on the loaner phone. The store manager told me he tried to call me and tell me he needed the loaner back. LIES!!! he knew where I worked, had three phone numbers for me and I never received a call!!! So like I said long story short I was told I was stuck with the loaner phone as what I entered into 2 YEAR CONTRACT WITH!!! Thank God for Sprint who stepped up and I did get my 4s turned back on! Also I never got charged for the loaner. Then when you try to deal with corporate and never get a call back… If my company was run like this I would feel really guilty about working there!!! I will never shop at a Radio Shack again because of one employee. Who tried to make me out to be the bad guy in the end!!!

I arrived at this Radio Shack at opening time because my impulsive ex-​boyfriend just had to buy a cordless phone on sale, even though we were on vacation. When we arrived, there was no opening manager to open the store 45 minutes after opening and checking-​in. We were told by the associate that the store manager was abroad on vacation, so the assistant manager was they key holder. In addition to myself there were four other patrons waiting outside, two holding heavy items to be returned, repaired or exchanged. We were further told by the associate who was waiting there as he smoked a cigarette in front of the store that: it f@#$ing pisses him off that the assistant manager stayed out drinking all night and had been unreachable until fifteen minutes after opening. Needless to say, we left without making any purchase after waiting for an hour. If this is the way this store is run, they can keep their merchandise. I will not attempt to do business with them in the future.

This is my go to Radioshack when in Tahoe. They’ve been around for years always carrying the little knickknacks that you need but wouldn’t be able to find without ordering it online and getting it shipped up to you. Staff is friendly, though I find it weird that there is a phone sales staff inside that either can’t help regular customers or opted not to when there was a line of people checking out.

Radio shack is expensive, their inventory leaves something to be desired, but it’s a step up from KMart at the Y. The last time we were in, we were buying one small item. The only employee in the store didn’t say anything to us when we walked in, or while we were waiting to pay. He was doing a phone activation for the people in front of us and there was a problem that was causing it to take a long time. So, after waiting with no acknowledgement for about 6 minutes, we decided to leave. Right at this moment the guy said something to us about the wait. We left anyways. If he had just told us from the start it was going to be a while it would have been ok.

While visiting Tahoe we needed a new digital camera, stopped by here and picked up a new one. We were very impressed with the sales persons knowledge and amount of effort put out to help us get what we were looking for. He even helped me pick out a memory card for my blackberry. We left the store happy with the service and glad we didn’t have to spend a lot.