Tahoe Rental Connection

The house we rented from TRC had a large fire half way through our month long trip, with all of our belongings in it. Which, although unfortunate, is not why they are getting one star.
The fire appeared to be electrical, starting under the house. It wasn’t our fault and certainly not TRC’s. In an attempt to salvage the rest of our vacation, TRC offered us another house.
However, they would not give us any insurance information on the original house. We asked IF THERE WAS INSURANCE ON THE HOUSE, we we’re assured AND REASSURED for 6 DAYS that there would be an adjustor arriving «soon.» So after 6 days of not snowboarding or sightseeing, and holding onto our destroyed smoke filled items we finally went over their heads and called around– finding that TRC was holding information from us.
They had the insurance information all along, unfortunately the owner’s policy only covered structure. So despite the fact that the owner of TRC had told us to take pictures of our clothes and discard them, which thankfully we didn’t do, there was no insurance adjustor coming to pick up these pictures or reimburse us for anything. No reimbursement, not even a day extra in a house to say hey thanks for putting water on our clients burning house and for calling 911. Instead they gave us the run around, with all of our destroyed property in tote.

Second year that we are going to book with TRC and we absolutely love it !
Looking forward to the weekend!
–Very kind staff.
–Beautiful Cabin Homes to rent, adorable prices !!

Wow! What a great experience with this company. I was canceled on three times by other rental companies and Tahoe rental connection had to cancel a home on me as well. But the difference was that Tahoe rental connection didn’t leave us stranded, they found a different property that was much nicer and didn’t change the price. That is what I call excellent customer service. Every other company told us there was nothing they could do. I also lost my phone and they were able to get me in my rental after hours within minutes. I highly recommend this company for your Tahoe vacation rental needs.

My family, friends, and I stayed at a cabin for 10 on Prospector Trail and we really enjoyed our stay! The location of the cabin is at the end of the trail and a good distance from neighbors and only a 10 – 15 minute drive to Stateline. We had two kitchens on two separate floors, 2 bathrooms, and 4 bedrooms with lots of space throughout. Each floor had a balcony/​deck that overlooked the forrest. The place was clean enough. We did pick up a few cups outside that were missed, but the sheets/​dishes were clean. There were stains on the carpet, but hey. The décor and appliances were a little outdated but everything was fully functional. We were provided a small propane grill that we had to pick up from the rental office. For about $ 425 for a party of 10 for two nights in Tahoe is not bad at all. The company was very attentive and responded to emails quickly. Will do business with TRC again.

Rented the property located at 1153 Lodi for a recent trip to South Lake Tahoe. The house was filthy dirty, the beds were extremely uncomfortable, and the cookware was peeling (non-​stick surfaces). There was also a spill coming out from in front of the refrigerator which was not cleaned. The hot tub had so much clorine in it, you could not even stand near it. I would strongly advise against renting this particular property until they make some upgrades. When I mentioned the problems to Tahoe Rental Connection, their response was «oh that is one of my favorite properties». Clearly, they never slept there.

My family and I spent this last weekend in Tahoe and we rented a condo in the Tahoe keys neighborhood. We originally picked this area because we previously stayed in a similar condo and had access to the community pool and park down the road at no additional cost. When we got there the house was very clean and stocked with everything we needed. There were only a few things I was a little bothered by. With it being March we knew there wouldn’t be a lot of activities to do with the lack of snow and everything not opening until May so we were looking forward to the indoor heated pool and park. We were told that there was a new fee that had «just started» to have access to the pool and we would just have to pay a nominal fee at the pool building. I had my husband go down to double check the process because we have two small children we would have to haul down. Well I’m glad he went to check. He went down at 4:10 and the attendant told him he had to go to the HOA building to pay the fee ($ 7/​day per adult) which closes at 4:30. It was down the street but it would have been nice for the rental company to know their stuff. Fun weekend with the family though.

I have lived in Lake Tahoe for 6 years now. Its a tough market to find a good place to live. Well TRC helped me find a place that suited me specific needs with a smile. Since I have been under their property management I have never been so cared for.
I have only had a couple of problems at my residence & the promptness of the office staff was mind boggling! Immediate and professional service.
The staff are friendly, the properties are well taken care of (BY TRC) and even the Owner Dan is in the office daily. That’s rare, a owner that is involved in all aspects of this company.
I am blessed to be under the wing of Dan & his Tahoe Rental Connection!!!
Thank you guys!
Joseph

For the past 3 years or more i been using TRC because of the staff, the home are in good location and rent same home but this past few day i stayed in tahoe for a family function and ofcourse the only staff i like doing business is Sara. All staff are nice but like to stick to my staff from first time. Suggest a bigger home that was much close to casino and everything was great very good deal could not pass, home had few minor things but over all good place. I do recommend TRC and talk to sara or any staff. Few months ill be calling Sara again.

Great experience ! Our cabin was located in Tahoe keys, just perfect ! And exactly what we wanted. The trc employees were very flexible and accommodating. I recommend using trc for any occasion, no matter how large the party size. Can’t wait to book with them again !!!

I’ve rented cabins in Tahoe several times, and I will always do business with Tahoe Rental Connection. I’ve had only positive experiences with them– great service, clean properties, decent pricing. Why go any place else? I’ll definitely be back ASAP!

Just secured another rental from Tahoe Rental Connection. Always such a pleasure to work with them. They have great options as my needs change with every trip. They are always so nice and pleasant to deal with. Have never had anything less than great customer service from them and the homes have always been perfect for my needs.

I have lived and rented homes in South Lake Tahoe for the past three years. I recently found a home through TRC and have never been more disappointed with a rental agency in my life. What made the experience really terrible starts with Heather who deals with long-​term rentals. She is extremely unhelpful, unfriendly and down right RUDE. I am a very easy-​going and friendly person and believe I am easy to work with and found Heather to be impossible.
The first issue I had was waking up multiple times to my neighbors (who also rented from TRC and shared a wall-​duplex style) physically and violently fighting and my home shaking. I addressed the issue with Heather and she stated that «there was nothing she could do about it and I suggest you go talk to them or call the police». Seeing as I was pregnant and not wanting to move due to strain with my neighbors, I felt these two options were ridiculous and inappropriate.
The next issue was our refrigerator. It made a horrible humming sound like it was breaking down. Also with the noise, it defrosted and dripped water into the fridge (a large Tupperware container per every couple days). When I asked Heather to have someone look at the problem, she instead gave me the phone number to a company called Project Go whom will replace your fridge if you are low enough income (which we are not). So instead of TRC fixing the problem they were responsible for, we lived with a potentially hazardous fridge.
Next,
Our toilet broke and obviously we needed it fixed. I scheduled an appointment to have it fixed at 2:30pm. The repair man showed up before 2:30 and I was not home. When I returned home at 2:30, I waited to him to show. At about 2:45, I got a nasty call from Heather stating «you were not home when the repair man came and if we have to keep sending him out you will be charged!» I explained to her that I had made and appointment and was there at the scheduled time. She begrudginly had the repairman return. I asked him what time he came previously and he said it was indeed before 2:30.
Finally, we couldn’t live with loud neighbors surrounding us anymore (or with Heather’s constant attitude anytime we needed help from our landlord) so we asked TRC to try to rent our property early (2 months before our 6 month lease ended). Heather initially seemed very unhappy to help us with our situation but luckily another employee heard my complaints and jumped into say they would be able to rent it, as there were not very many other properties available. They found a renter and we were able to turn our keys in on the first of August. It is now the 21^st of August and TRC has yet to return my $ 2300.00 deposit to me. I called yesterday and they said it would be ready today so we will see. I am waiting and hoping I will not have to take legal action against this horrible company. Please DO NOT rent long-​term from this company if you can help it. It is not worst the hassle.

Thank you to trc for making our lakeside rental experience one of the best in Tahoe. We had an issue with the plumbing and Dan was on top of it and within one hour everything was back to normal! It was amazing! We recommend them and look forward to our next rental!

TRC helps me manage my properties for long term rentals. The short term rentals negative reviews… never worked with them as renter, so not sure. But as an owner, they have been really great so far. Especially Heather. Very responsive and a pleasure to work with. Gets the things taken care in timely manner and always reachable by phone.
What else can an owner ask for!
I’ll keep my comments updated with my experience in future…+ve or –ve.
–ravi

TRC is a complete joke! not only do they not do their job, they tend to not follow through with phone calls, faxes, emails, or face to face appointments. After trying to finalize a lease, they some how never answered the phone or returned any messages for a little over a week.
Something weird is going on with these people. For one, they all seem to be spaced out into some world that no one else can understand, they look at you like your stupid an have issues answering simple questions. To top it off they talk smack and when confronted they deny and deny. I am almost convinced this is a cover business for a group fix.
When visiting the property chosen there was many personal items from the previous «owner» such as clothing etc. After several weeks of waiting to hear back from these people we obtain the keys. That day was a disaster. Spending many hours to clean dirty kitchen utensils, filthy windows, dirty bathrooms, soap scum, dirt, most windows missing screens, the list just goes on. Not to mention the outer storage was easily inhabited by a homeless junky. Trash among trash, old broken items, bags full of filthy clothing, and enough dirt for a baseball field. Oh, and the lock was broken the door swung right open. The worst part is being reassured that this place was completely ready for move in. HAA
These people are unreliable, unprofessional, and leave any problem up to you to solve your self. Now I am leaving their problems up to them. They may or may not realize a tenant is living for free since they seem to not want to follow through with the signing of any finalization. Jokes on them
This thing wont let me leave them with 0 stars!

If possible, I would give this place NEGATIVE 5 stars. This place is a scam. Don’t ever go there to rent this place. My friends and I decided to do an overnight trip to Tahoe with our young children. My friend was given a few options and after we looked through them, we decided on a place and my friend emailed them back about the place. Did not get a response until much later and was told we were took late as the cabin was booked. So we decided to go with the backup choice that was recently upgraded and modernized with an open floor plan. However, halfway up to Tahoe, my friend got a call saying that the owner mixed up the dates and that the cabin we booked was no longer available. WTF?! We were driving in the middle of no where, so what choice do we have? It was already too late for us to turn back and cancel the trip. So they sent us two other options and said they will «upgrade» us. Normally, when someone tells you its an upgrade, it means its nicer than what you originally booked. Well, to my dismay, we showed up and found the place to be filthy and neglected. The entire house smelled musty like it haven’t been aired out in ages. The carpet was so dirty that our feet and socks turned black. We had to prewash every since dish, cup, pot, pan, utensil that we used to cook because they were all crusty with old food particles. YUCK! I fell asleep on one of the armchairs and woke up to find that my hair and clothes smelled musty as well that I almost gagged. The backyard was dangerous with big pieces of splintered wood on the ground. When I tried to move it so that my child can play safely in the yard, I got a big splinter in my finger. After I got home, I compared the prices of the place we originally booked and the «upgrade.» The place we originally booked was more than twice cost of the «upgrade» we were given. So how the hell can you call that an upgrade? We just paid $ 300 for one night at a place that was listed for only $ 135 a night. A complete rip-​off and a scam. And from the looks of it, it seems like this place has a habit of scamming renters. DON’T EVER RENT FROM THIS PLACE!

This is from a vacation renter perspective, I do not have a cabin.
I had rented out a house in South Lake Tahoe near the community college for our annual New Year trip to Tahoe. On the way up (about 30 minutes out) we got a call from TRC with some VERY bad news: the cabin we rented had burst its pipes and was flooded. I immediately thought about all my friends I would have to call to turn around as I knew there would be nothing else open in what is one of the busier weekends.
However, to my surprise they told me they had one other option for me to stay in which we took since we had no choice. They immediately sent me photos and details. It turned out they actually called OTHER property management companies to find us a place, I was really impressed that they were willing to do that.
The condo was in the Tahoe Keys (much further walk unfortunately), had HORRIBLE parking, and had less beds but was in much nicer shape than the cabin we would have had. All-​in-​all I would have rather stayed at the original place but sometimes sh*t happens. The fact that they were willing to work to make it right speaks volumes about them in my opinion.

They either dont pay or do not pay in a timely manner the property owners. They never return owners phone calls

We are definitely renting a cabin from them again. We stayed at 1509 Walkup Rd. that sleeps 10 people and had plenty of room, everything we could ever need and would forget was there (except tech-​wise that is, oh, with an exception to a tv, vcr/​dvd player, alarm clocks, phone and a sound system in the pool table area upstairs). Very cozy, nicely decorated, and perfect for 10 post-​college people.
It was a great weekend. We had no complaints from any neighbors about noise (we had music going and the occasional yelling from cranium and being intoxicated), and we’re usually a pretty loud bunch.
My friend said the staff working at the office were very nice and were helpful with all our questions. Everything was clear-​cut and we even got to check out late.
The only problems we had really were that we brought so much food and we brought more stuff that we realized we didn’t even need to bring. If anything, all we could have brought was just our clothes on our backs! (washers and dryers also provided) :)
Oh and the minus star were from towels and bed sheets still in the washer, dryer and other bed sheets hanging over the bathroom door when we arrived. And also we were unsure of what sort of grill the house had, whether we had to buy our our charcoal or propane (web site said one thing and a staff member was unsure). But that was ok because we just decided to wait till we get there, and the best part was that we didn’t have to buy either of those things because the grill was connected to the gas in the house! :)
So if you plan to rent a cabin, go through this company. It’s like they take care of everything (except for food, but how awesome it is that they have spices!) for you to keep you worry-​free. Sorry to read about the 2 star review, but for our experience, especially being 10 people, it was a great weekend.
It’s literally like home away from home!
Thanks Tahoe Rental Connection!

I found Tahoe Rental Connection very easy to work with.
1) They were very accommodating with my lack of access to a fax machine and sent over all cc receipts to sign and return.
2) They were able to put the payment on two different cc no problem.
3) No problem with getting there late and getting the keys from a lockbox.
4) No problems with late checkout (at 4 PM) so we could go skiing most of the day.
5) The cabin itself was well equipped with linens, towels, and kitchen supplies.
6) The best part is that if return during the season they are offering a 10% discount for using them again.