1Stoplighting

WHERE DO I BEGIN. First and foremost RUN FAR AWAY FROM THIS PLACE. Fight the urge to give in to their trap of offering cheap prices. Theres a reason they can do that, they are a drop ship company that buys unwanted and defective products from their vendors to sell to customers. Its like playing the lottery when you buy from this place.
WORD OF ADVICE: always request a replacement!!!
this company takes no responsbility or accountability for defective items they send out. Dealing with customer service is a JOKE. sounds like they have a bunch of unhappy high school kids working that department. Now we being with my experience…
I ordered about $ 4000 in sconces and various lights for my apartment complex. Spoke with some salesperson that sounded like he was high and would rather be selling weed. Got a really good price but i wish i read the reviews of this place first before placing the order. If you dont believe how bad this place is, check their facebook reveiws as well as their google reviews. What i find funny is a bunch of their 5 star facebook reviews are the exact names of their curstomer service reps (SHADY) Moving on… it took about 2 months for all my items to arrive which i did nto complain about since i am a naturally patient person. However, when i opened all the boxes, EVERY SINGLE ITEM was either damaged or completely wrong. I called their CS department as soon as i opened all the boxes to try and resolve the issue, the first female that helped me was one SMOOTH CRIMINAL. assured me that i would get new products as well as an additional discount. Like the sucker i was, i bought into that gimmick and sent back the defective and wrong items… ON MY DIME. I waitied about a week to see if i got any kind of confirmation email or tracking#…nothing. I called back a 2^nd time and got through to a different CS rep, they told me NO NOTES WERE LEFT ON THE ORDER which means i sent back the items for NOTHING. I still gave them another chance to fix the issue as the 2^nd CS rep told me they would order the replacements. Gave them about another two weeks this time and still nothing.
When i called back a 3^rd time I insisted on speaking to a manager or supervisor. I got through to this really rude manager i believe her name was Amy aka She-​Devil. She had this bougie and stuck up attitude when THEIR COMPANY were the ones that messed up. She was super unhelpful and very condescending throughout our whole conversation. In the end, i opted to get a full refund. Of COURSE there’d be issues with that too… its been over a month now and i still have not seen a freakin dime.
Since i love wasting time, i called back and somehow got the CS rep to transfer me to their accoutning department. I got through to this inconsiderate and super rude man named Julian. According to him, no credit request was ever made and he could not even look up my order. I doubt he even put in the effort because he was trying to rush me off the phone the full 10 – 15 minutes we spoke. He did not offer any kind of support or help and also hung up on me. At this point i will be contacting my credit card company to report the charges.
DO YOURSELF A FAVOR, dont walk, RUN AWAY FROM THIS JOKE OF A COMPANY.

This company is a MESS.
I ordered 10 hanging lights for my restaurant in November of 2014. I called the next day to have the items cancelled and the customer service rep said that since they couldn’t cancel it in time, they’d pay for my shipping back. I received 10 labels and FEDEX’ed back to the manufacturer at the beginning of December 2014.
At the time, I was opening a restaurant and extremely busy. I did not check my credit card statement for the return because I stupidly expected it to return back to AMEX. I check my AMEX and realize that there is no return AT ALL (and this is in October of 2015).
I call 1stoplighting and I am informed a check was sent in March to the address used for shipping! Why wouldn’t they send it to my billing address? Seriously?!? I keep asking where my $ 1000 is and the CSR says that they will issue a new check and she’d check with the accounting department (which I truly believe doesn’t exist).
I call back today and speak to a different CSR only to be told that a check was issued in March of 2015 and no other one was issued. Did I make this whole thing up? I try asking why would they send a check instead of refunding it to the original method of payment and she has no reason to give me other than the system not allowing credit to occur to a credit card after a three month period.
I finally speak to a supervisor, Lauren, who explained that the manufacturer only reported two lights returned and a credit was given of $ 180 more or less. I ask why it would be a three month period if I returned the items in December and she explained that the accounting department didn’t receive the memo or file the credit until February (seriously).
At least Lauren was helpful, she ran over to accounting to get them to refund my $ 1000 by tomorrow morning (by check, nothing to do at this point) while they conduct their own investigation to obtain the credit after the fact.
This was a ridiculous (and laughable) experience with 1stoplighting that I honestly couldn’t believe was happening. Be cautious when using this company to try and get a good deal.

do not, i repeat do not purchase a single item from this company. they are nothing but a drop ship company which means they do not hold any inventory or accountability for the items they ship out. customer service is a joke, refunds take weeks to process no matter how big or small the order is.
big tip, always request a replacement for any item you purchase. theyre free and you get to keep your old item

This company is cheap and rude. I followed up on the order I already placed and asked if they could expedite the shipping, they went ahead and cancelled the order. When I called back, the lady just said that they have cancelled the order as they can not expedite it without even asking me. When they sent the first email, they said they can not cancel the order over email. If i needed to have it cancelled, i need to call them. Why the hell they now cancelled the order and finally banged the phone. Cheap company, worse customer service, I am glad I am early out. I will never ever waste my time ordering from them again. If there were negative stars, I would do that as well.

I ordered a chandelier from 1Stoplighting and it was shipped Fed-​Ex Ground. The Chandelier was unassembled and two of the crystals were broken and two branches of the chandelier were defective. Nevertheless I decided to install the chandelier because I expected 1Stoplighting to readily replace the damaged items. In order to assemble the chandelier, I had to hire an expert who was familiar with this type of task. It took him 3 hours to put together the chandelier and install it as some of the pieces needed to be filed down in order to fit into their proper slots. What an ordeal!
BTW, the installer charged $ 300, so there is NO cost savings with buying from this company.
However, the ordeal still continues: In order to get replacements for the defective pieces, I needed to take pictures of them and email the pictures to 1stoplighting, which I did. Even with these pictures that document the damaged pieces, 1stoplighting refuses to replace them until I ship back the defective pieces, after which I can expect to receive replacements — hopefully undamaged ones!
So unless you do not mind dealing with this type of aggravation, I strongly recommend you avoid this company if you are trying to purchase lighting!

I ordered a pair of wall sconces, which took 10 days to arrive despite the big banner on 1stoplighting’s website that said $ 100 back if not delivered in 5 days. It even had pictures of the exact pair of wall sconces I purchased. 1stoplighting tried to tell me my order wasn’t large enough for the $ 100 and only paid it when I threatened to report them to the BBB, etc. When the sconces finally arrived, they were not the color I ordered, and they were missing the sockets for bulbs, the mounting plates, and wiring. It took a long time to get a return shipping label from then and then the refund. 1stoplighting is the worst website company I have ever ordered anything from.

I confirm the preivous review’s post. Not only did the Livex 4904 – 07 wall sconces not arrive as described on 1STOPlighting’s website. They had plastic shades rather than white satin glass shades. 1STOPlighting will not honor their «No Hassel — Free Returns» policy and will not pay for the return shipping cost. Buyer Beware! Do not shop at 1STOPlighting!

Displays no hassle free return all over the site. But it’s only for limited products. Cost me half of what I paid to ship back a light that was nothing like the photos. Customer service was not very helpful. Still waiting for my refund. Been a week since the company has received the item and not even a notification.
Go to Home Depot or Lowe’s and purchase there. Easier to return and no shipping costs.