AAA

I’ve had AAA auto (18 yrs) and home (9yrs) but have recently considered leaving due to the insane issues I have had this year when I purchased a second home. I came to realize AAA was billing the bank & myself for my 1^st home. When I brought it to their attention I eventually received a refund check. Shortly there after I realized they were double charging me for insurance on my new home. Again, I eventually received a refund check. The latest disappointment was the recent payment request letter for my 1^st home which was sold back in July and has been canceled three times now. I am not sure if all the issues I have had this year are due to their computer systems or my new account rep. Definitely frustrated and disappointed! Curious as to how their computer systems allow them to create multiple insurance policies on the same home or for policies to be reactivated under a previous owners name without their consent.

I am so happy that I went into the AAA Office near my work. I had paid for my registration sticker online a month and a half ago but haven’t received it from DMV. I paid online to avoid the long lines and wait!
Anyhow, as I walked through the door I was greeted by a AAA representative, who asked what I was there for. I told her that u wanted to check on my registration status. She politely directed me where to go…
I waited in line for no more then 5-​minutes. Beat that DMV! Two customers were in front of me with two at the counter already. The Membership Center staff was very friendly! He assisted me with finding out what happened. The system shows my registration was mailed to me, so it’s lost. He quickly got me the form to fill out for a replacement registration sticker.
After I filled out the form, he printed my registration and gave me a new sticker. It was a very fast process! The entire transaction took less than 10 minutes. Woohoo!
On the way out I got some travel brochures. Yup, they’re free for members. :)
In the future, I will definitely go into this AAA office again to renew my registration. It’s very efficient. Staff are friendly.

AAA you suck. I had boat trailer that lost a tire/​hub on the way to clear lake in the middle of no where. trailer frame was dragged on the ground as i tried to get it off the roadway. It was a traffic hazard and not fully off road in an area with no cell service. a passerby stopped and agreed to call AAA for us when they got cell service. 3 ½hrs later no one from AAA had showed up. CHP finally arrived and checked on the tow. AAA stated that trailers are not covered and AAA cancelled my request for service without making any attempt to notify us that they would not send a tow truck out and left us stranded out in the middle of no where in the heat. I didn’t care that the trailer was not covered as i would have paid the tow company anyway, but the fact that they cancelled the tow and left us stranded out there is inexcusable. they could have called CHP so they could send out a rotational tow or they could have send the tow company out anyway.
when i purchased upgraded AAA over 15+ years ago, i was told the boat trailer was covered for towing.

Wow, I am literally blown away by my experience with AAA. I switched to Farmers insurance after getting in an accident hoping to find a cheaper rate and I did. The rate I got for my boyfriend and I to have full coverage on both of our cars are just under $ 400/​month as opposed to $ 480/​month with state farm. I didn’t look any further. One day, I was anticipating my auto debit to come through from Farmers and wondered if there was anything cheaper. I decided to get a couple quotes online and noticed that AAA was the absolute cheapest. Coming in at about $ 270/​month! What a huge savings. I didn’t want to mess anything up with my coverages online and I wanted to talk to a real person so I called a local office and that’s when I met Glen. Glen is by far one of the most honest and professional people I have ever met. He walked me though everything, he never pressured me to buy, he never left me questioning. By the end of our conversation, I was ready to complete the process and switch to AAA. Glen helped me every step of the way and made me feel confident and educated about my decision.
I would highly reccomend AAA to anyone looking for accident forgiveness and an all around great experience. Ask for Glen if you want to have your questions answered and have a laugh.

Stay away from this location. I called to get help with DMV services and the guy on the phone was rude and unprofessional. I ask for an explanation and he said I don’t have one. take it up with DMV. Then he copped an attitude and repeated himself. I’m seriously thinking of changing insurance all together since it seems that more and more of AAA service is going down hill. This USED to be a great location with helpful people… now it seems that no one knows what they are doing and hate their job. Way to gain business AAA.

Great service here! I recently went in to pay my car registration and had, at most, a 3 minute wait. (POW! Take that DMV!) Everyone is very friendly and tons of parking was available. I also picked up a couple maps for an upcoming trip (My smart phone is not that smart), and the process getting them out of the machine was self-​explanatory and a breeze.
Jeremiah is my insurance rep and I saw him at his desk and went to say hello and inquire about Renter’s Insurance. He explained it concisely and showed me the different coverage options. I signed up on the spot! They have better coverage and a lower price than others I had looked at – including State Farm and Farmer’s.
I would not hesitate to come to this location for any of your insurance or trip needs. They are the greatest!

I’ve never received such poor service at a AAA before– I’ve only had good experiences before this. These guys either don’t know what is going on or the rules have changed since my husband changed his CA registration with AAA a few weeks ago. The man behind the counter definitely didn’t seem like he really knew how to do what I was asking. but my husband had no problem getting this service at a different location. They weren’t able to help me at all and I left without my updated registration, even though they said they could provide this service. Avoid.

I love AAA they are the absolute best around and Lupe Robles does a great job and is so helpful get her help it’s the best

Thank god for AAA. Have had this company for years now. Switched to nationwide for a few years but now came back to this company. Prices are reasonable. If you have the money to go with a good insurance company do AAA.

DO NOT BUY CAR BATTERIES FROM AAA.
They do not service their warranties. Good luck getting a defective battery taken care of. I have been on the phone with them for over 2+ hours trying to get them to take care of the product they sold me.
The invoice says AAA but you are ultimately buying the battery from a sub-​contractor who pawn off responsibility to the Customer Service team at AAA which is less then helpful and can’t really doing anything.

I LOVE THIS PLACE!!!
I always use this facility to pay my car registration. There is plenty of parking and never any lines.
Today I was in and out within 5 minutes with renewed registration in hand!
Note: They accept cash or checks only for vehicle registration. No debit or credit cards accepted.

I can’t say enough about how great the AAA towing service is. Twice now I’ve locked my keys in my car (you’d think I’d learn my lesson), and both times the problem was solved promptly and the drivers were friendly and professional. Most recently, they arrived about 10 minutes after I called, and had the problem fixed within the next 5. I thought I was going to be waiting around all day! Totally worth the yearly fee.

This office is remodeled and looks GREAT inside. There is a customer service rep ready to assist you when you walk in the door. To the right there are vending machines with maps and travel guides free with your AAA Membership, just pop your card in and select what you need.
This office has a DMV area when you can easily deal with car registrations, no lines! The travel section is most helpful and where you go to get other maps and guides not in the machines up front.
There is a great waiting area with couches and lots of nice reading materials.
Over all very nice AAA office!

As a former AAA customer my family was very saddenned by our recent dealings with them. My mother was driving my husband and I to the store when a AAA insured hopped a curb and swiped our sideview mirror, cracking the casing. We have him on voice recording attempting to take us to his mechanic to fix so that his insurance would not go up, as well as photos of the man’s sideview mirror with a large black scrape across it where he hit us. He even admitted to the CHP that it was his fault. We filed a claim with AAA and heard nothing for a week, we contacted them and were advised the claim number changed because the culprit was denying everything. AAA came to our home and evaluated the damage. We offered the photos as well as the voice recordings and they declined to take them. We called a week later and were advised we were approved to have our mirror fixed and now 1.5 weeks after that we have been advised the culprits vehicle was «not damaged» so they are now declining us. He hit a weaker part of our mirror with a solid part of his mirror. The pictures they refused from us clearly show on his vehicle where he hit us. What is the point of taking pictures at the scene of an accident if they aren’t even looked at? AAA is a Joke and my family will NEVER return to them again. I don’t understand how they can have such good ratings when their service is absolutely absurd. I guess they keep their rates down by denying legitimate claims for their customers. Sounds like a giant scam to me.

Disappointing. Tried this out for an oil change since it was only $ 24.75 on special, but was not thrilled.
As a AAA member, I was hoping for a bit more. Not all bad, but too many minuses outweighing the pluses.
On the positive side, the people are very friendly, seem to be straightforward, do an inspection with your oil change, and don’t pressure you to get any work done. They just lay out what is an issue and what the importanceis (dire, it can wait, no big deal, etc.) Pricing is decent, and with the special, quite reasonable. 5 quarts of oil, filter, etc.
Now, for the minuses. Along with the inspection, the ad says they will vacuum your car. They didnt. No biggie, but annoying when you expect something and dont get it. I didnt go back to gripe since it wasnt worth the effort. They are nice, like I said, so they probably would have done it and apologized. But they didnt do it the first time around.
Next, some of the people there, while agreeable, aren’t exactly the most helpful. There didnt seem to be any comprehension as to the fact that some cars have specific oil requirements. So, they kind of just throw 10w30 around as if it’s fine for everyone. Well, I run 5w30, as per manufacturer specs, so as to limit the damage when cold cranking the engine at start up and before the oil heats up.
Another not so fun part of the experience was that it took well over an hour for an oil change that I could do in 15 minutes, with most of that time sitting on my arse waiting for the oil to drain. It’s not rocket science. They had tons of bays open as well. No reason it couldnt have been done faster. Pop hood. Take off oil cap. Put car on lift. Remove drain plug. Let drain. Replace filter. Close plug. Lower car. Fill back up. Done. Geez…1 hr 20 minutes for that? Wutever.
And best of all, when I leave, what do I smell? Burnt oil. That only happens when the oil change was done sloppily. Whatever bonehead filled the thing spilled oil all over the engine. Lovely. Tomorrow I’ll have to crawl under the car to figure out if they even tightened the drain plug sufficiently. Oy.
So, to sum up. Friendly, but not so competent. You get what you pay for. Next…