Arden Animal Hospital

Visited this vet hospital in May with Sir Bailey a Giant Schnauzer of a dog who lives across the street from me. He’s huge yet gentle and loving like a teddy bear.
The visit was of a last minute sort of thing as I had been designated as Baileys guardian while his dad’s aka: Mr. McDonald was off galavanting on a cruise.
I noted on this morning after already caring for Bailey that he was licking his front left paw which was unusual for him. Upon further investigation and examination I would locate a wound and remove a blasted foxtail from it.
Phoned Arden Animal Hospital on a Sunday morning at 10am, explained who I was, who Bailey was and requested an appointment. FYI: His dad’s had left me their business card just in case.
What I truly adored was that the receptionist immediately recognized Bailey as well as his human father by name and offered me an appointment within the hour.
From start to finish on this impromptu appointment Bailey & I were treated with compassion, empathy, warmth and respect. Bailey ended up with some preventative antibiotics as the wound was close to the bones in his feet and although not currently infected the risk of it becoming so and turning into say possibly osteomyelitis due to its location was too great to risk.
I cannot tell you how much I not only got but appreciated the preventative approach to treatment we received from the youngish in years male doc who treated Bailey on this day.
Before I sign off of this review I also want to note that Bailey damn near died last year… He didn’t however due solely to the swift actions of this veterinary clinic… That and his overprotective human father as well.
Bailey contracted a bacterial infection which would later be diagnosed as Leptospirosis; a rather rare yet fatal infection if not caught quickly and the symptoms treated equally as urgently as well. The bacteria is found in the urine of skunks and possibly opossums which we have rather rampant here in Sacramento.
The doctors at Arden Animal Hospital diagnosed and treated Bailey and eventually he returned to full speed.
This Vetrinary clinic although not the lowest in pricing and rates isn’t the highest either plus the cleanliness and convenient location which is on Arden Way just past Fulton rocks.
Okay, that’s all I got ;)

What a great hospital full of caring and compassionate staff members. The doctors and staff have helped me say goodbye to my 12 year old lab and say hello to my new shelter adopted 11 month old Shepard puppy. They are patient and ready to help and answer any and all questions I have. I highly recommend this hospital!

Most helpful place I’ve ever been to. They will do anything they can to help you and your pet and very sweet people as well. Can’t say I’d want to go anywhere else. Highly recommended !!!

The staff is awesome! I love taking my puppy there because everyone wants to let her and play with her. The staff has also been very knowledgable, giving me tips and advice about raising and training a puppy.

We’ve been coming to Arden Animal Hospital since I moved to Sacramento and adopted my sweet beagle Bently 9 years ago. They have always provided us with great service and been kind, helpful, knowledgeable, and compassionate at every visit and for every need we’ve had with both our dogs. Sadly this morning I had to take Bently there for his last visit and I was really impressed with the amazing way they handled his end of life care. While I have never had a negative thing to say about them (aside from them being a touch pricey but I can live with that due to the wonderful service) I am now simply over the moon about their care. The staff from the receptionists to the doctors are all top notch. I am so very glad that theirs was the name I picked out of the phone book 9 years ago and as long as we have pets and live in the Sacramento area they will be our vet.

Thank you to The Entire AAH Team :) U guys Rock !!! We appreciate everything you did for Sol while we were out of town !!!

Great pet hospital. I took my Ridgeback in on a Thursday morning with no appointment because he had kennel cough, the plague of the canine world. :(They immediately took him to a room so as not to spread the bacteria. The vet was very thorough and sweet with him and had us out in 20 minutes with a prescription for antibiotics. Thank you so much Arden Animal Hospital!

I took my two pit puppies to get their shots and an exam yesterday. One is almost a year and the other is about 9 months and had not been properly vaccinated by their former owners (bad people!) The Arden Animal Hospital is literally 4 minutes away, so I called to schedule an appointment. I must say, the receptionist who answered was by far, the most informative, sweetest lady ever… She got us booked for the following day and when I got there, the staff was loving and caring of my furbabies! Don’t get me wrong, vet stuff is pricey and I can’t dock them on that because, let’s face it, we don’t have pet insurance where they can pay a co-​pay of $ 10 like Kaiser does lol Anyway, the vet tech that took us in was super sweet, the vet herself was super sweet. There was a very welcoming feel to the whole place. Aside from the dog/​cat hair all over the floor, the place was super clean and tidy, it smelled great, and I can honestly say our appointment there was pleasant. We walked in with smiles and left with even bigger smiles.
Oh! I also loved the follow up call i received from them, checking on my babies to see how they were doing after their shots. I really appreciate this animal hospital. I highly recommend it.

My family has been going to Arden Animal for many many years now. I now take my animals there too and couldn’t be happier. The staff are all friendly and on top of things. Appointments are always on time. The doctors are wonderful and have a wide knowledge base. The last time I was there I had to have my cat put down and the staff was amazing in a very hard time. Yes you might pay more then at a chain vet or other places but it is well worth it! Would you cheap out on your own health?

GREEDY. After spending $ 450 for what turned out to be a cat cold with them last year (tests, tests, TESTS because they are profitable!) Today I called because I have a feral cat in my yard with an infection. I asked if they would work with me on the prices so that I could pay to have the cat treated. They told me to take it to an animal shelter, where it will most likely be euthanized, because they WOULD NOT treat the animal with an antibiotic shot for less than $ 100. I can’t imagine being so heartless, and shamelessly GREEDY that you would refuse to help someone get a cat that isn’t even theirs treated and would rather see that cat go to a shelter and be killed than make less of a profit on a half an hour visit. Disgusting. Should be ashamed of themselves.

omg my dog got hit by a car. it was tragic. I know she was already dead, but I rushed her to the closest place to me.
that happened to be arden animal hospital.
I had her wrapped in a blanket, I was sobbing as I got out of the car with her limp body wrapped in my arms.
The front girl must have seen me in the parking lot, she rushed out to meet me and grabbed my dog straight into a room.
My dog (winky) still had a weak heart beat, but alas, she died right there.
the staff was so supportive, very patient with me, explained my options for taking care of the body in a very tactful way. I was crying so hard, i couldn’t concentrate on the paperwork they were asking me to fill out. still they were patient with me.
a few days later, I get a sympathy card in the mail with my dog’s paw print on it. it was very thoughtful. and yes, I cried again. but it really helped me in getting closure. I will treasure that little paw print.
I can’t speak to their vet care or prices, but I was really pleased with their treatment of me even though i’ve never been there before.
thank you arden animal hospital

A few weeks ago I had to make the most difficult decision any pet parent ever. has to make and I can’t say enough about Dr. Cheng and the awesome staff at Arden Animal Hospital. My poor little kitty-​boy had recently turned 18 and had been suffering from CKD for 10 years. In the past year his health seemed to be rapidly deteriorating and he seemed to be having difficulty getting comfortable. When I called on a Saturday morning the staff kindly made space to see me within the hour. They immediately ushered me into a room when I arrived. Every single person I encountered showed me a lot of compassion and Dr. Cheng assured me that I had made the right decision. The following week I received a sweet sympathy card with my little guy’s paw print. While I continue to grieve the loss of my amazing little boy, the people at Arden Animal Hospital could not have been better.

READ!!! I am literally PAYING for a mistake THEY made!
I was a faithful customer until the front staff and billing coordinator had a miscommunication. Apparently, I was on the «puppy plan» for my new dog which after one year, would expire. Well, I had taken my puppy for a check up and the front staff stated I was still on the puppy plan and my bill would be $ 100 — not the $ 300 the vet had previously quoted me. So I payed the balance due and left. I received a phone call the next day from them stating they had a miscommunication between the front desk rep and the billing department, I was no longer on the puppy plan, should have been charged and I still owed a balance of $ 234. I refused to come in and pay so they ended up sending me a final notice via mail which also threatened to send it to a collection agency if ignored. I went in to discuss the details with the manager, who did in fact admit to their verbal mistake. Her feelings about the matter was that since the services were rendered, I should be held financially responsible for them. My retort was, «If you went and got your car repaired, paid what you were TOLD to pay, left, and then got a phone call the next day saying the front desk rep. misquoted due to a miscommunication between the staff and billing, and now you owe the car repairman $ 234 extra, how would you feel about that?» Me and the manager basically kept going around and around with her position being services were rendered, (Yes, I am NOT disputing that) and my position being, «I paid for what I was TOLD to pay for and settled this bill at that moment services were rendered, so why should I have to EAT a bill that was basically a mistake on the staff’s behalf?» I didn’t make the mistake! Low and behold, after research was done, billing had already sent the final bill to collections so now I will have to pay in order to protect my credit. Good luck with this overpriced Animal hospital.

I brought my 1 year old Am-​Staff puppy there three times most recently yesterday to get an ear problem treated. The brief examination and lab work to confirm his ear infection cost nearly $ 100. Yikes! I was also unhappy that the estimated bill presented to me before telling me the diagnosis provided such a wide range of possible prices as to make it almost useless.
The prescribed medication (Otomax and Epi-​Otic) seemed pricey when I received the final bill and I requested written prescriptions which did not seem to please the staff very much. I had trouble getting them filled at various pharmacies around town and finally decided to purchase the medication at 1−800-PetMeds. I discovered the prices were substantially less online than Arden Animal Hospital tried to charge me even before I used an online coupon.
1−800-PetMeds required Arden Animal Hospital to speak with them to authorize the Otomax and they refused! The receptionist told me it was their policy not to communicate with them. As a result, I have to send in my prescription myself via snail mail which will delay the treatment of my dog by several days. I told them I didn’t appreciate this hassle and wouldn’t not be returning. Arden Animal Hospital was very nonchalant about it and said «OK» before hanging up on me.
On the plus side, it was easy to schedule a same day appointment there, the staff was friendly with my dog and I thought Dr. Cheng was generally good except for a tendency to push products sold by Arden Animal Hospital and discourage other lower cost alternatives. She explained things well and had a pleasant personality.

This was my first time visiting this vet and my experience was great!
All of the staff are as friendly as can be and were great with my cat. I’m usually very hesitant about vets and people touching my cat but they were amazing.
Dr. Cheng was very knowledgeable and friendly. They were also very understanding when it came to my cat being so scared that she literally scared herself into stopping what the issue was that we went there for! Never-​the-​less, they fully believed me when it came down to the symptoms and still attempted to locate the problem.
They gave her a shot but beforehand they made sure I knew the pricing on everything. Which I thought was great.
Oh and the pricing of this place is unbelievable for the service they provide! $ 57 for an office visit? That’s crazy! The only other place close to me cost $ 99 and frankly I just wasn’t willing to even give that place a try so I’m really happy this place is incredible AND cheap.
They also let me borrow a cat carrier since I don’t own one! How awesome is that?
They are letting me keep it overnight just in case the problem persists through tomorrow so that I can bring her back easily without having to drive there and back again.
The location is extremely convenient and easy to find. Very clean place with good parking.
I just don’t have one bad thing to say about this place!

The front staff were completely with-​it with regards to working with me and answering simple questions I had about caring for my new kitten. Working with them has been seamless and I hope to maintain my opinion after spaying.

This hospital participates with the SAAC spay neuter program enabling
those who qualify through that program to have their pet fixed free or for a very low cost like $ 15. Although every vet hospital or clinic is a business and needs to be run like one to stay operational, this clinic also volunteers this service. The staff is always warm & helpful.
I fostered for a while and brought a few animals there and was still treated as well it should be expected whether paying for service or not.

I have been going to Arden Animal Hospital for several years. Dr. Fisk has been there for my family for everything from a couple elderly dog’s passings to new puppy checks. She is very genuine, caring, and down to earth. She truly loves animals, and it shows. It’s not a bargain vet, but if you’re looking for great animal care… this is the spot.

To be fair I should tell you that I have never been to this place.
Looking for a Vet I called around to get some ideas of their price ranges and found out that this place charges… are you sitting down…
$ 36.-
for a simple anal gland expression.
I refuse to go to a place that is gauging me for money. period.

Arden Animal Hospital was very compassionate when treating my elderly dog in the last few years of his life.
Even though my dog had to go through a number of uncomfortable tests, getting poked and prodded, he was never afraid to visit this vet and always happily went back with the staff. He was not always so happy to visit his previous vet’s office.
My only complaint is that when my dog was sick, it was hard to get an appointment for that day or the next day and the desk staff would just suggest taking my dog to emergency when it wasn’t really an emergency, I just didn’t want to wait days for an appointment. If I called on Friday morning, I might not be able to get in until Monday.
However, when I decided to take my dog to another vet that could get him in right away, Arden Animal Hospital promptly faxed my dog’s medical records so the other vet could see his previous test results.
Prices here run average for high-​quality vet care.
I eventually had to put my dog to sleep, and Arden made this painful process the best it could be. My husband called around a few places to find out prices/​practices for this procedure, and Arden was far and away the cheapest, I think only charging around $ 30 where other vets wanted over $ 100 for us to be in the room with our dog.
They gave us the last appointment of the day and had our exam room ready for us when we got there. They had my husband pay before the procedure so that after the injection, we could spend all the time we needed in the exam room by ourselves, and then leave when we were ready.
The only reason we no longer take our pets here is because it’s emotionally too hard on us, but I would absolutely recommend this place.