Arden Plaza Shoes

I went here to get two leather leashes repaired. Our new dog…:(
The man who was there the first time took one of my leashes and told me to come back 15 min later. I did, and my leash was repaired. A sturdy patch, well done. This cost me $ 10. He told me to leave the other leash, his friend would have to fix it. It would be done on Friday (this was a Monday) and cost around $ 20. I agreed, this leash is a quality, thick leather dog leash, worth the $ 20 repair.
I called on Saturday, and the leash was not done. I was told to come on Monday after 12. When I did, I had to wait for a while. Then another man brought my leash out. My dog had bitten through one of two leather straps that wrapped through the carabiner hook. Instead of repairing this, he cut at least 8 inches off my leash (the braided part), wrapped a piece of PLEATHER around the hook, and then sewed this on to my leash. This cost me $ 20. I was in a hurry when I picked up, I saw the leather around the hook was soft, but had to head out. While driving home I inspected the leash closer to see what had been done and realized the piece holding the hook was cheap pleather!
I do not have a chihuahua, but a large German Shepard. One good pull, and the pleather is dead. This is why I have a quality, thick LEATHER leash.
I dropped off my delivery and went straight back. When I told him that the pleather was not acceptable, and that my dog would pull that right off, he said «Why don’t you just take it and come back if it breaks?».
uh…no.
I left my leash. I asked him to remove the pleather by the stitching, and to not cut any more of my leash. I asked him to just pull the leather through the leash in a loop, and stitch it.
The next day my leash was done. It is now a foot shorter, but it is sewn correctly.
I gave them a 2 instead of 1 because the first man was helpful and his work was quality. i was actually considering taking my biker boots and a leather purse here for repair, but now I will obviously find another place.

Fixed the stitching that came undone on my black leather Eccos, now you couldn’t tell they were restitched even from up close. Awesome work, thanks Slavic!

this shoe repair shop does a really good job at fixing shoes. The problem I have is they tell me it’s going to be done on a certain day and nine times out of 10 it is not done. It looks like several reviews have said the same thing. it might be time for them to reevaluate just how long it takes to do the repairs and put the correct date of when it will be done. my recommendation is if you are in a hurry for a pair of shoes to be repaired timely do not bother going to the shop.

They did a beautiful job fixing a botch job from another repair shop. So happy I found them; Thank you for a job well done.

This place fixes my shoes at a reasonable price, but every time I go into the shop, I have to wait for the owner to come from the back, which usually takes 5 – 10 mins.
After I get my shoes, the owner talks on for 20 mins about his wife’s company and how I should join. It just gets annoying after a while.

Love this place! I’ve been going to this place for years and I’m always pleased with their beautiful and professional work. More then once they gave my favorite boots another life and I can not be more grateful. I LOVE my shoes and i believe that Arden Plaza shoes repair understands it.

This is a little pricier shoe repair than some of the other shops I have patronized here in Sacramento. However, the quality of the work is first rate. My ten year old wingtip dress shoes look as good as the day I bought them thanks to the new heals and polishing. My shoes were ready when the owner said they would be. My Wife and I are regular customers here.

One star is overly generous. Other reviewers echo my experience. Shoes were due on Wednesday, not done. Came back Thursday, not done. Maybe Saturday, maybe not. Guy is always in the back so you have to go yell for him. Gosh, doesn’t he worry that someone could walk off with the shoes in his front area? Even though I like to patronize small businesses near home, there is no point in going back except to retrieve my shoes. BTW: Couldn’t they have a better system of retrieving your shoes than asking you to describe them??? Just asking.

Well I took my Uggs there because I was starting to get a hole where my toe is. I waited a few min. gave him my boots and he said they would be ready on Sat. (this was mon.) I went back the following Mon, two days after they were going to be ready,. NOT READY! This was a 5 min fix he said I could wait and I said I’d come back Wed. I came back Wed afternoon, waiting in line for 15+ min. NOT READY! I told him to give me the boots. He mumbled something went back in the back and quickly applied a patch. He did take off $ 10 for the hassle. But I’ve worn the boots 4 times and the patch fell out today. It’s been 2 weeks. I would NEVER take anything here. Poor service, not ready when they say, and they are never at the desk when you go in. You have to wait for 10 min before someone comes out.

I work at a large store at a mall where shoe repair is offered. I decided instead to take my flats for repair around my house for the convenience. Went into the shoe repairman at Arden Plaza and the guy wanted to charge me $ 60 to resole the heel! There wasn’t even a price menu… he just named the price looking at me and not the shoe! Luckily… I drove down to New Life repair and the guy charged a fraction of the cost and they look BEAUTIFUL!!!

I like this place and will come back, but they’re not known for service! Every time I go in I usually have to wander around, looking at their ugly orthopedic shoes for a few minutes before someone eventually comes out from the back room.
I took a pair of beloved summer sandals with massively cracked wedge heels to Schroeders in midtowm, who told me they couldn’t be fixed, but Arden Plaza Shoes took them on and replaced the entire sole, fixing the problem entirely!
I did have to go back to fix one thing on them (the custom sole was a bit big and stuck out at the front so I wanted it cut back), and they needed a week to do that easy fix, but whatever. Anyone who could rescue my favorite shoes for another four years of wearing them is A-​OK in my book!
A bit pricey, but it’s been worth it for me.