AT&T Device Support Center

I am literally sitting in the store right now and have never had slower service! I asked if I could drop my phone off while it got fixed and the tech told me «yes as soon as we verify the account» I said «well that takes about 2 seconds can we do that right now so I can go» he told me he was currently helping a customer and I would have to wait. His customer was away from the counter talking to someone about what she should do with her plan and he was just blankly staring at the computer, which should have been the time when he stepped up his customer service and tried multitasking and looked up my account. I have been here once before and the service was AMAZING! now Ive been sitting here for 30 mins for them to just verify my account. No wonder they have such awful reviews and no wonder there is a room full of people with the lack of urgency this place has. If you’re phone needs to be fixed ship it back to the manufacturer, it will be way quicker then here!

Waited forever and there were plenty of staff. When they finally did help us, they said they couldnt find anything wrong with my phone and later I found out they threw away my original SIM card with information on it. WHY would you replace it if nothing was wrong?! Do NOT go here!!!

Going there was a coplete waste of time. There were no other customers in the place but I still had to wait. the people working there have no techical skills whatsoever. I researchedwhat was wrong eith my phone and it was a simple par replacement. I could easiky have don it myself if I had the part. I told the supposed tech what needed to be done and he proceeded to waste my time by going through his script and then telling me they don’t actually fix anything. His only solution was to buy a new phone.

they were really good… fixed it in no time. don’t bother to go to the att store if you have a problem with your phone. just go straight to this place… saves you time.

I was not happy coming hea. 1^st of all I came from an AT&T store that sent me hea to get a fone cus mine was acting up. Well let me tell u instead of the guy name jorden fixing my fone he made it worse. I have photos in my fone n videos n wen he told me that he could save them for me I figure okay he noes wat he’s doin boy was I wrong. Wen he handed my fone bk to me he said okay ur fone is all fix I was like okay r u sure he told me he wasn’t (n ur suppose to be a fone expert) so i ask so if my fone acts up again i can jus bring it bk in he was like yeah. so i walk out n went to my car sat there went threw my fone notice that some of ly photo n video was mossing boy was i piss off. so i call at&t told them wat happen sent me to anther at&t wea i had bought the fone n they ended up ordering me anther fone. wat im saying hea is that i will NEVER go to this place EVER again. Jorden did not noe shit about fones idk how he got the job in the 1^st place. Call to complain n he answered the fone didnt want to admit he was wrong instead he blame me n pretty much laugh at me. I wanna save ppl from going hea n oh yeah they made me wait 2 hours I was piss the fuck off. NEVER AGAIN JORDEN!!!

I’ve had several device issues and ergo, several visits here. Why four stars:
1. Convenient location and parking.
2. Prompt service (based on my 4 visits).
3. Problem fixed on the spot, or a new phone handed back to me.
That’s about all I can ask for a cell phone service center.

Building 200, Upstairs corner space
Store Hours: Mon-​Sat 10 – 7, Sun 10 – 6
Came in on a Thurs about an hour before closing & waited 45 minutes before seen. The guy who helped us was pretty nice. The phone wasn’t fixable & was replaced with a new one.
Environment: one leather couch + 14 chairs wrapped around waiting area. Has accessories section, but only stocked with phone cases for Nokia, Samsung, Motorola, LG.
AT&T should have tech support inside their retail stores instead of having customers find their way here & wait this long (been here twice & spent over an hour each time)

Ugh, I hate making the trip here.
To begin with, it’s already frustrating that your phone isn’t working correctly, but to have to wait nearly an hour to just get a replacement is just adding salt to the wound. I’ve come here many times within my one-​year warranty, and this time I thought I should make the wise choice of contacting Warranty over the phone before I come, so that they can make a notation on my account that I troubleshooted all the necessary steps before coming here. I thought this would speed up the process; but it didn’t make a difference.
The only good thing is that they’re open everyday; just make sure to come late and not during the time after work, or else you’ll be waiting for a long time.
Make my exchange process easier!

Horribly slow, I have never been to a slower AT&T Warranty location. There were about 6 people in front of us, and we ended up waiting for more than an hour, even though we were told the wait time was only 30 minutes.
I have been here earlier, and sometimes the service people are really nice, but most of the time they’re pretty disappointing.