AutoZone

Ok, why is my car acting up while I’m driving it? I am not happy right now! Anyways so after calling my mechanic, when I was finished freaking out… He told me to go to Auto Zone to pick up an item. Oh lord, I don’t know nothing about no cars.
So I go in to Auto Zone and ask for the item and the young man just point over to an area on the wall and said it’s over there. So I go over and started looking up and down the shelves trying to find the item, mind you I have Absolutely No Ideal What I’m Looking For! (Screaming). I stand there waiting for some help, because I looked like I didn’t know what I was looking for.
So finally another employee appeared and I grabbed him and asked him for help to find the item and then came all the questions. I telling him that the my mechanic just told me the name, not that I needed to know all the paticulars. Oh lord help me right now! So I called the mechanic back and then we get the right name and all, but none on the shelf. The cashier checks the system and then he says there should be two left according to their system.
And then he dropped the bomb! «Someone musta stolen them» we get that a lot here he says,(OK I am not laughing), but I don’t think thats something you tell a customer either or is it?
The store itself its big and its very clean. Without the exception of my item, the
shelves were pretty well stocked. I found the employees to be pre-​occupied with other things, so getting help was somewhat I’m possible, because I wasn’t the only customers waiting for someone to help or just answer questions. No one even bother to even ask If They can help. I have never been in this Auto Zone before, So I’m really impressed.
Only problem is the out side looks nothing like what it should, because businesses should car about their outer surrounding. It’s dirty and people working on cars out front, literally in front of the door. Then I come out and this old piece of van parks crazy in the stall next to me.(See pic) They pulled in like they were there to pick up some $$$ or something. You can not be in that big of a rush to come to the Auto parts store. I couldn’t even get in my door. WTH?
Great store, needs better management and committed employees. And definitely some customer training would help for! sure.

Very poor service. I was in like to pay for 10minutes and there was only two workers. They decided to help a person in line for parts instead. In the back there was many workers laughing and giggling. Never will come back here again. Totally recommend the oriley next door instead.

One of my front headlights went out & JT went above & beyond. He came out to my car to make sure he sold me the right bulb then installed it for me! And it wasn’t a simple twist off, he spent some time getting the busted bulb out & then more time putting the new one in. It was amazing customer service & I will be returning here for my car part needs.

Customer care in this stores outrageous. I used there loan a tool program and got myself torque wrench. When I arrived home I found out tool is broken. I came back to solve the issue and I’ve been accused of breaking the tool by employee «Sam». I told him that I haven’t even put a bit on it. He asked me what I tried to work on and I answered (control arm). He accused me again by saying that’s why it broke because wrench didn’t have enough power. Even though if tool would be working it would have twice torque I actually needed. He then told other employee to give me a refund and I asked him if there was a manager who I could talk to about his attitude. Turned out he was a manager. He accused me several times by actually saying it broke because of me. That they check every tool before they put it on the shelf. And then he says he never accused me. The worst treatment I’ve ever received considering I haven’t even done anything. Even if I did that would be the worst way to handle the issue.

Soooooo today I went to autozone. Stood at the counter waiting for assistance while Christopher T… a Caucasian girl, and another employee were gossiping… Then Christopher T. comes to help me… I specifically said that I need a good oil treatment and I said I’ve been told to get something called slick 50. He said just get this right here. I said will this work for it my valve needs to be changed so just a good oil treatment. I bought what he told me to buy but thank God I didn’t put it in my car because he had me buy stuff for TRANSMISSION!!! If I would have put that in my car the engine of my whole d@mn car would be messed up. Was he listening to what I said?! I’m a woman i don’t be knowing about cars! Taking it back for a REFUND tomorrow. This store does NOT care about customer service and is NOT their to help people with their car problems!!!

Why do they keep hiring idiots or people that dont know about cars. Showing pictures to see if i know what im looking for. Seriously.

Dudes are rookies, reminds me of sales reps in Home Depot. YouTube is a better way to gain insight. Try napa instead, you’ll be much happier trust me!

My car battery died while I was waiting for paint at the nearby Kelly Moore (wrote a review of my experience there, as well). Since AAA was going to take a long time, and I knew I needed a new battery anyway, I called the autozone I could see down the road. They came and gave me a jump start so I could drive to their store, then installed a new battery for me. I had a sleeping kid in the car, and the manager stayed outside to watch her so I could run inside the store to swipe my cc (they had everything ready, too, so I only had to be inside the store for 1 minute). Store manager Michael was very helpful. Really appreciate the extra service. And the new battery was same price/​warranty as dealer (I checked).