Autozone

I usually go to this location for all the stuff I need, but that will change now. Last night I went to this location because I need to check my battery. As I pull up and see that the guy outside helping another guy under his hood, so I ask hey I don’t want to shut off my car if I wait can you check my battery, He sais yes. So I wait for him to finish with that guy, no big deal, then he works on the battery on the car next to mine that had a hood up, again not a big deal. Then he goes inside, ok, but the guy that he helped in line before me leaves. so I wait outside for another 10 min, he never comes out. I didn’t want to shut off my car. So I left. I do belive this guy was the manager or maybe a shift leader because he has helped me before with incorrect information on oil. Anyways, I have had decent experiences in there but that guy just really bothers me.

You guys were awesome thank you! Went in for basic wiper blades, had no clue what I was doing Will K. helped me find the right ones and helped me fit them! Thank you!!!

These staff at this Autozone is pretty good. They seem to know their way around a car. I’ve gotten lots of good advice on parts and repairs over the years. They even tested my batteries and disposed of my old oil for free!
The prices are pretty good, but the sales are even better. I watch for the sales and stock up on things like oil and filters. They have a great selection of tools, chemicals, parts, and accessories for your car.

Every time I have been here they are always very helpful and everyone has a positive attitude. Special compliments to Martel for taking the time to put my new head light in for me. Very nice guy, and the other guys there are friendly and helpful too

Tried returning 2 unused brakes and rotors and 2 used brakes with the lifetime warrenty. The sales manager Will K. was giving me such a hard time. I don’t understand why it was so difficult.
My mechanic told me to buy all 4 brakes and rotors, and the unused parts I could return. Plus I had lifetime warrenty on my old brakes anyways so I would be able to swap them out and get my money back because of autozones lifetime warrenty on their brakes.
I usually go to the Folsom avenue location, where the workers are extremely helpful and accomedating. but since I was in the area I figured I would just drop off here and return. He accused me and the mechanic as «trying to get over» on them by trying to return factory parts (? I’ve been buying all my brakes and rotor for this car from autozone for 3+ years. Plus this car is 20+ years old, why would it still have factory brakes?!!) and returned part of the purchase.
You work here, yes and if you feel though the brakes I tried to return aren’t your products that’s all you have to say, no need to make snide remarks and accuse your customers of cheating. Never coming here again. Make the extra effort and go to the guys on Folsom blvd, they’re extremely competent and accomedating, why waste ur time and money supporting a business that doesn’t want to help you and attacks you for returning their products that they’re suppose to back up. If this autozone wants to survive they need to get rid of rude, condescending sales managers like Will K.

Make Auto zone your pitstop. Pricing is very competitive amongst all the auto stores within a block away. But auto zone has good sale prices on most items. Some similar items at another store was a lot higher. The staff here is very knowledgeable and helpful. They really go the extra mile for their customers above and beyond.

Came to this auto zone earlier today with my friend so he could buy some things for his car obviously. I just happen to notice a pair of glasses that caught my eye i didnt go there for that but needed some new glasses anyways so decided to buy them which my friend offered which i accepted.
I put the glasses on the counter and walked off to the side with my phone since my friend was buying them i did not need to be up there. the young guy that worked there that we couldn’t understand, scanned everything gave him a receipt and we were on are way out.
Right when we walked out the door the alarm went off not thinking much of it, he pulled out his receipt showing the guys who worked there. As we got into the car one of the guys came out and start asking us questions like he was a cop being polite we show him the receipt again this time close up.
Come to find out the other guy did not scan my sun glasses and the other guy made me feel like i was trying to get one over on them. Overall it was a horrible experience something so small of a mistake made us look like bad people. the whole thing was handled vary poorly by the guy working there and i will not visit this store location again.

Power fluid was purchased at the Folsom Autozone in the morning only to find out the car needed ATF. I proceeded to the Autozone on Broadway to exchange the fluid (note: with no receipt as it was trashed).
I waited a bit then a female employee assisted me (with this rating). I informed her this was purchased at the Folsom location, I had the wrong fluid, and no receipt. She stated that with no receipt there would be no exchange… ‘I could have bought this anywhere’. I would have to buy the ATF and keep the power steering fluid.
I stormed out, knowing O’Reilly Auto Parts has great customer service. Of course, everything was peachie when O’Reilly exchanged the items along with providing excellent customer service and a grand welcome.

This is the absolute worst Autozone location in Sacramento. I have been a loyal customer to autozone for years but after today I will have to take my business elsewhere. This location has the worst customer service by far. The manager Eduardo was less than professional. So I actually came in last night to pick up some headlamp (low beam) bulbs, made my purchase without incident. Came home and proceeded to remove my front bumper and grill as my model vehicle requires this to reach the HID lamp. After removing the «bad bulb» upon further inspection, I found that it was actually still good and tested it on the other headlight and it worked so I found the problem was actually the Ballast. So I figure, great, I can return the bulbs and get my money back. The only problem was I had opened the box with the new bulb out of excitement, however I did not use it let alone take it out of its box. Items are returned all the time after being opened without question. Which brings me to today. I came in to make the return, I talked to Eduardo and informed him of the situation, he then proceeded to try and lecture me about trying to return an item that had already been opened telling me these new bulbs that I just bought last night were as good as garbage simply because of a slightly torn box. I’m not looking to get over on anybody, I just wanted my money back because my stock bulbs were still good. Eduardo gave me nothing but attitude and insisted that they did not accept opened items yet he still gave me a refund for one bulb as if he was going the extra mile and doing me a solid. Whole TV’s are returned after being opened… They have «open box» sales for Christ sake! Some people even buy clothes, wear them and then return them the next day. I’m not saying I’m one of these people, I make an honest living and never try to get over on people. I just wanted my refund for something that I didn’t need. So don’t try to act like you’re doing me a favor by giving me a refund for one bulb. If it was against policy then why even give me a refund in the first place? This is the last time I will be visiting this location for my automotive needs. Steer clear of this location and its unprofessional management.

Very helpful. Came to the back to assist me. Very friendly guy. Good thing there’s a gas station right across the street :)

The services here are nothing short of amazing. I did not come here to buy anything, but I did need to drop off my used oil since I do my own oil change. Since this was my first time dropping off oil, I did not know what to expect. I did not stand long at the counter before a worker greeted me with a smile and asked how he can assist me. I told him I needed to recycle the oil in the container I was holding. He nodded in response and put on a pair of gloves then told me as he took the container that he can only recycle the oil but not keep the container I used to hold it (which was just an empty oil container after filling the tank with new oil). I didn’t mind, I told him that was fine.
I barely just glanced around to see what they offered and the guy already came back with the container and told me I’m all set. It was a super quick and easy process for me. I just tossed the container in their trash outside of the store since I didn’t want to keep it. I wonder why they aren’t allowed to keep it and dispose of it themselves?

Great experience here!!!
I came here about a week ago because my bf’s coolant light went on and also a couple bulbs went out in the taillights.
Immediately as I walked in I was greeted by a polite gentleman and he asked me what I needed help with. I discussed my problem of not being able to open the coolant cap and also the taillights. We walked outside and he too was having trouble opening the cap. Apparently there was so much pressure in there that the cap was suctioned. He was eventually able to get the cap off and he filled it up. He was also nice enough to recommend adding a bit more in the next couple of days bec it seemed like it was sucked dry!
Next was the lights. I turned the car on and he had me press on the breaks a couple of times to figure out which light it was. It ended up being two lights on one side that were different sizes… womp womp. So I had to buy the each bulb which comes in two per pack. Now I was thinking what am I going to do with two extra bulbs! So he insisted he change both sides bec if one went out the other one is bound to go out soon which seemed fair enough. The guy nicely changed both the left and right taillights and I was good to go!
It was literally a matter of 30 minutes which was convenient and fast! I had a great experience! If you’re having minor car trouble I would definitely recommend them!

I tend to visit this location when I need last minute items and they always have what I’m looking for. The selection is so much better than other Auto Zone locations (possibly because of less foot traffic) The customer service experience is second to none! I’m always greeted upon entry and there is no shortage of assistance when I need an item priced or advice on automotive repairs. I find automotive issues to be daunting and prefer to see my local dealer. Auto zone has made me comfortable enough to attempt minor repairs on my own (for better or worse lol) I appreciate that!

I been to almost every Autozone in the Sacramento Area and this Autozone has to be my all time favorite. Why? The employees from this location is very nice, helpful and know their stuff. I come in all the time not sure or knowing what kind of products or brand I need for my car. But they make it very easy and take their time to explain to me what’s the differences of each items.
Honesty as a typical girl I don’t know what oil to buy. Or filter I need, damn don’t even get me started with transmission fuel.
Most of the time when I need a oil change I just tell them. I need a filter, and engine oil and these guys do the rest! I have no clue, they’ll look up the item matching my car model, check the miles on my car and then show me the products that fits my need. They always try to help you save a couple of bucks by telling you, if a name brand is worth buying or not.
Very honesty employees, they’re quick, very knowledgeable about what they carry and if they don’t have a product; they’ll check the other store location and have them put the item on hold for you.
They have talk me out of buying a lot of unnecessary things for my car before. Such as air fresher or license plate frame. They’ll be honestly and tell me to check online for license plates frame and to go to Walmart for air fresher. What can I say females love to shop!
As a female walking into Autozone can be kind of scary. But the workers here are so nice and helpful you’ll feel welcome to come in ask tons of question and they’ll still help you with a smile. Other Autozone I been to doesn’t seem to like to help you unless you know what you need or want.
Not very friendly or helpful. But that’s okay I’ll take my money to this location instead!

I really wish all Autozone stores are like this place. I been going to this place a few times now and they never cease to fail in helping me out with whatever issues I had. My GF’s car was randomly having issues starting her car. It did not happen a lot, but just recently, it got to the point she had to get her car jumped just to get it to start. I just recently replaced the battery not too long ago and wondered if we just got a bad battery, but then I noticed the positive terminal clamp was waaaay loose. Drove over to the Autozone and had Mike Moua help me out to see what the deal was. He went above and beyond to get my issue resolved. Took a look at the car and reaffirmed my assumptions of a bad battery clamp. He helped me install the new clamp and off I went. Highly recommended if you need some help and parts for the DIY-​er!

I think the tools the dudes are provided with to work here need work.
We had to go through at least 3 windshield wipers before we could find one that could be installed for my car. All of them were recommended by their store’s system, but it took awhile to find one that actually was right.
Then there was the time my battery tested good. Cool! Test and charge my battery. Sweet service! Only I was left stranded a couple days later. Maybe a connection is bad. Maybe alternator? A wired effed up? I took it to a mechanic aaand battery sucks. DOH! I’d have been better off if you just sold me a battery.
I’ll be back though because the guys working here are great. Also when my ish don’t start again I can take the 62 bus or lightrail back and forth to my place in like 20 minutes. No one flinches on lightrail if you are carrying a car battery for the ride.

Came in to get wiper fluid, dude at counter was nice and helpful… got a buck off of the heavy duty stuff so that was nice… in and out quickly, couldn’t ask for anything more from a business and now I can see which is good for all you jay walkers, pedestrians, bicyclists, and basically anyone on the road at the same time as me when the sun is shining on my dirty window making visibility about a foot in front of my bumper hahaha… thanks for helping me stay outta jail on vehicular manslaughter charges AutoZone your the best!

These guys are awesome and have always been awesome. I have been going here for over 10 years and every time they are able to help me out. I have saved so much money and so much time going to Autozone. The young guy Tran, has always helped me figure things out if I didn’t know exactly what was going on. The staff is very knowledgeable and very helpful. The only issue I have ever had has been with some random person on my warranty who had the same phone number.
I will always stay with autozone as long as their warranty and customer service is as good as it has always been for me. Other auto parts stores are fine but I have found this to be my favorite store!

Customer service is pretty important to me and these guys came through with flying colors. Every time I’ve stepped in here they’ve been super friendly without being pushy. It’s always a little more expensive than I want it to be but that kind of comes with getting a part at a small store instead of online. It sort of has to be expected to pay a couple bucks more. One time I even found an obscure piece I needed online and called them just to make sure they had it. The guy went out of his way to help me out. They didn’t have it at this location but he went looking for what stores did have it and gave me directions to the closest one with it in stock.

Have always gotten good service here, including tips on what products are worth the extra money and which ones really aren’t. I try to research out stuff I do not know a lot about before I buy or pay for services to avoid being scammed or upsold something I really do need. These guys are always friendly and most are knowledgeable. When they are not sure about something, they will say let me check into that for you. Only thing I dislike about this place is occasionally they get a rough clientele hanging out in their lot.