Blumenthal Uniforms

Honestly I have shopped here about 4 times and the first three times were good customer service when I actually got it although I have to be honest I don’t always have 20 to 30 minutes to wait to get seen or spoken to to get help the staff are way too slow and commit way too much time on one person at a time which is great for that person but what about everybody else waiting in line. However today was by far the worst and probably the last because I waited about 20 minutes just to ask if you had a set of $ 200 boots in stock that I wanted which by this time I had already been through your back stock room and check out all your back stock myself. When I then finally had run out of time and had to leave to go to work I tried to quickly ask an associate behind the counter working on a computer if he even carried the model but instead of asking me if I had been helped yet or even say hello he incredibly rudely made sure I knew that he was too busy to help me and he had all this other stuff to do. Well to be quite frank if you are unavailable for customer service and can’t have any interruptions then you need to take your ass out of sight and do it because you look bad to all the people walking by you that you ignore and I can’t imagine what could be more important that someone actually standing in your store throwing money at you. I guess I will have to shop at the 5.11 store from now on

Terrible hours, poor service, tiny overpriced selection of flashlights, and they don’t carry any key cords as used by thousands of Corrections officers.

Waited for over 25 minutes. No employees even made an attempt to contact me… they were actually avoiding eye contact. It was not slammed busy either… there three visible employees. 2 of which helped the same two customers the entire time i was there.

Blumenthal’s Now Galls on Arden Way it’s also Under New Management the service has differently improved since the new management has been put in place the store looks much more open and clean I know many of you have written unfavorable reviews but I would suggest you give it another shot. Although Hasani she was very knowledgeable, professional and made my experience very personable.

Good god why do I continue to try going to Blumenthal’s again and again. It’s like I’m some sort of masochist or something. Oh that’s right, it’s one of only two uniform stores anywhere in the area!
So I walk in with my wife and kid and head straight back to the uniforms section. I know EXACTLY what I need to buy… I’ve been wearing the same uniform in the same size for 12 years. We stand there at least 20 minutes… employees walk back and forth past us but nobody helps us. When I finally get help, the guy helping me is great… but for crissakes what other business have you been to where people can just stand there staring at the walls for 20 minutes without getting help?
Unfortunately, they only had one of the two uniforms that I needed in stock. I wanted two of the same uniform, they only had one pair of pants. Also, there was no consistency in the shirt sizes from the same company– I was told that because the shirts were manufactured in different countries that I needed to try each one on to make sure they fit.
At the end of it all I spent about 45 minutes to pay for one uniform. A week later, the uniform still isn’t ready so I don’t know if it will be right when I get it or not… from past experience, I doubt it.
If you have anywhere else you can go for uniforms, do it. Next time I’ll swap to Sacramento Uniforms and see what happens there.

They always have what I need but they take forever to Hem anything… The costumer service is horrible! Very disappointed

This place has the worst customer service ever. I ordered some boots size 8 in women and prepaid for them. Two weeks later they gave me the wrong boots (8 in men). They said they would call me when the correct size came in. I waited more than two weeks, so I called them to see what the hold up was. The lady on the phone said they were discontinued. If I didn’t call they would of never called me to let me know. Once I cancelled the order they took forever to refund my money back to my credit card. This place deserves zero stars, but Unilocal forced me to give them one.

Went to Sac uniforms first, of course as usual out of stock on practically everything! Went to Blumenthals and was greeted as I walked in, very nice salesman helped me out. Great experience here. Read some bad comments, but my experience was great! Do wish we could get a uniform place in the Roseville, Rocklin area for law enforcement! Do hate the fact that they have you over a barrel and charge and treat you like crap if they want!
But once again, had a good experience here, will shop here again.

I had an order done and paid for it. They said to pick it up at around 5:30pm which was closing time. I arrived at 5:34pm and the employee waived me off like I was a homeless person at the door begging, then turned off the lights. I then called and left a message because no one answered the phone. No one returned my message. I really needed my uniforms, but had to work during the store’s hours of operation. My wife had to burn her leave at work to pick up my uniforms. The employees are unhelpful and will not work with their customers. I used to recommend Blumenthal’s to my co-​workers, I can not now. In fact I will make sure to steer my entire department away from Blumenthal’s. They will not work with those who have to work in law enforcement to accommodate them, and they treat their customers like garbage.
After picking up my uniforms they did not even follow directions. The replied a patch I did not want replaced, then left an old patch on the uniform that I wanted the patch replaced on. I will definitely not have them fix it, since I probably will be unable to pick it up since they will just shut the door in my face.

This place has such poor service! Worst of all they know they can treat you however they want cause you are at their mercy! If you complain all they have to do is call your Institution or Agency and file a complaint on you then you will receive a letter of instruction for your behavior. So if you do decide to purchase anything there be sure to put tape over your mouth and wait patiently until they feel like helping you!
I went in to buy a uniform and they told me that it will be ready in a week. The date was even written on my receipt of when to return. When I did return the uniform looked like it was sitting on the rack the whole time and wasn’t even touched! I took my untouched uniform to a local Cleaners where they actually looked really busy and fixed my uniforms THAT SAME DAY ON CHRISTMAS WEEK!!! Yes! I paid more for the expedited service but the local Cleaners Staff was courteous and professional!!!

Can i give these a holes no stars please. Really shitty customer service. Like no customer service. Lazy staff doing nothing. Standing around and on the phone while 6 people waiting to be helped. Screw this place. Go somewhere else.

I don’t know why all the uniform shops in the area treat their customers so poorly. Oh wait, yes I do. They know we have so few options on where we can shop. Waiting here in line for nearly 10 mins already and they haven’t helped anyone, there are 5 of us waiting for help and being ignored! They are all on the phones or computers. When I asked for help I was met with a snippy attitude and told they were all busy helping other customers. I hate that I am forced to come to these uniform shops and am treated with such poor customer service. Now on top of it my order is not even ready!!! They said it would be ready today and now I get here to pick it up and it’s not done!!! The items are on back order. Thank you for calling to let me know!
Anastasia was very helpful and apologetic for what happened. Thank you for your help and quality customer service! She is the only reason I gave 2 stars. She deserves 5 stars, Blumenthal uniforms deserves 1 star. I will NEVER return here to make any future purchases!

If I could give 0 stars I would. Atrocious service. Wrong orders, waiting time is at least a month, sometimes you pick up items that haven’t even been tailored yet when they were supposed to be… Total nigh are for something that should be a simple process!

Many people kept discouraging me from getting my things from here and kept pushing sac uniform on me but I had a much better experience with blumenthal. Excellent customer service and the people there are extremely helpful and nice. I’m definitely buying all my things from here. Love this place and the people that work there!

Very friendly staff and a large selection of everything you need. The manager is especially kind and helpful, he doesn’t hide behind a desk. I have not ordered anything but my husband and brother buy all their gear from here and it’s all quality that is made to last.

Ordered clothing online, never received any follow-​ups, the website just says: «In process» with no time frame or any other actual status, staff did not respond to my inquiries, and 3-​weeks later, NOTHING HAS ARRIVED. I called and spoke to two different people, the last one being somewhat knowledgeable. Why on Earth would I ever subject myself to this poorly run business when there are many others to choose from?

Pros:
It’s great to have a uniform shop to go to when you don’t have the time to wait for an online order to arrive.
The staff are incredibly nice, and genuinely interested in providing exceptional customer service.
For the most part, the staff is familiar with the various law enforcement entities-​and there are plenty of them-​especially in Northern California.
Cons:
It’s a 5.11 shop so not a lot of duty gear options.
Like most uniform shops the goods are fairly expensive, and don’t expect your uniform allowance to cover the costs of all the items you will need.

This place was definitely worth the drive for me. The items I was looking for were both in stock. The pants I tried on were great, just a tad long. I asked the gentleman helping me if they did alterations, and he said «absolutely, we can take car of that now» and in no time flat, the pants were hemmed and complete! In and out of there within total of ¹⁵⁄₂₀ minutes total (including shopping time)!
I experienced excellent customer service from the point at which I walked into the store to the time I left. Staff is very kind and knowledgeable.

Let’s just start off by saying I’m glad you can buy most stuff on the Internet. Every time I’ve ever dealt with this place there’s been an issue. I’ll just describe my most recent.
I ordered a simple piece of custom equipment, which was required for a new position at my job. I was told it would be ready in a couple weeks and they would call me. No call after a month, so I called. They told me they couldn’t find the item and would continue looking and would call me right back. No call back. I called the next day, same thing. They then told me if they couldn’t find it, they would have to re order it. I told them just to re order it because I needed it and was tired of the games they were playing. Told me he would call back, and never did.
When I tried calling back 5 times, it would go to voice mail after ringing several times. I felt they were screening my phone number, so tried blocking it, and they picked up on first ring. Weird. The same guy then told me he didn’t know what I was talking about, and said my equipment was there.
Now for when I got there. Told me it would take 20 – 25 minutes, so I ran errands and got back 30 minutes after. Told me they didn’t get around to it, and would be another 30 minutes, which it was. All of this for a small piece of equipment that only cost $ 15. Wow. I would never go here unless it was for a required custom item that I couldn’t get online. The lady at the end who sewed the item on was very nice though.

Whether you need gear for work or for play, Bluementhal has the uniforms and tactical gear you’re looking for. They have various apparel, accessories, footwear, holsters and rigs, and personal safety equipment. I can’t speak to the customer service experience as the staff didn’t really acknowledge us– though to be fair there were uniformed policemen in there shopping, so I understand the staff tending to them rather than 2 kids browsing around.
Staff experience and not-​astounding range of women’s sizes aside, there’s plenty of inventory to drool over. (Coming from a cop/​military family, it’s not a huge shock that uniforms do it for me. UMPH! Haha)