Budget Sacramento Fulton Rental Center

Worst customer service we have EVER had.
It took us an over an hour to get our car (to be fair, at the time we thought was an isolated incident.) then after our trip back, instead of handing the keys and enjoying our day, (this is a week later) it took them another hour and a half because they apparently under billed us $ 17 dollars.
Forgivable yes, HOWEVER … My wife asked to use the restroom during this time and was told there were none available to the public. She even peed her pants! EMBARRASSING!!! Meanwhile the «owner» walked by from time to time seemingly uninterested in the entire ordeal. We will NEVER use this company again. I’s too bad, the actual car rental was great.
BE WARNED.
UPDATE: We contacted the corporate office (you know, to let them know what happened.) They were nice and even noticed that we were falsely charged the fee, refunded it and are sending a gift certificate for $ 25 in the mail toward our next rental. (not what we had in mind, but fair.) Still, be warned.