Cache

Once I heard that this store was about to close down I was so sad!
This store is known for the best most amazing dresses here! I made a special trip to this location in Sacramento after viewing the closing sale in the Hillsdale mall and I have to admit, this store didn’t have a lot to chose from on the last day but I got the last of the GOOD items. They were CLEANED OUT!
Most of the items that they had left were jeans and damaged dresses, everything from 70−80%.
Walking in I noticed the two ladies working. They don’t greet me when walking in and don’t really help unless you ask.
I am really sad to see this store close down! It has been good while it lasted Cache!

Bought a beautiful dress for my daughter, cost $ 340 but unfortunately the function was cancelled.. Tried to return the dress (whoa). .What attitude and drama from the help, they’re rude, they chuckled and spoke assyrian amongst each other (funny).. So they take the dress into the back room, oh yeah should of known, comes back out with the dress and yep, the old ‘there’s a stain on it’ trick.. Me knowing this may happen because my ex-​wife went through this recently, I had already called my credit card company and filed a money back guarantee claim.. .haha sorry arsed store.. They play the ‘stain’ game on any returns over $ 200, over and over again and corporate could give a darn.. Arden store should close..

Great selection of summer white. This was my first time to step into this boutique and I discovered their apparel to be just delightful. The nice thing about the style at Cache is that their garments are fancy enough to be worn to a summer deck party, yet conservative enough for the office. Thus the «high price tag» is offset by dual purpose fashion. (smile, smile .) So yes, they may be on the pricey however, the dual-​purpose of the clothing is well worth the investment.
$$.

Worst return policy! I have had nothing but issues at this store when trying to return something! Very bad customer service! Cache has nice dresses and I usually buy online but totally not worth the headache of dealing with them if I need to return something. I will not be purchasing from Cache again. I will go to my other usual stores like WHBM that treat their customers 100x better and always accept returns and exchanges. Cache buyers — beware!

Wonderful, wonderful experience. Carissa was very attentive and tried her best to work her magic to make things more affordable when I explained the price was just too high. Great selection of dresses. Would definitely go again! :)

Why did I not read the reviews?
Will never get back the 10 mins I wasted here.
I was not acknowledged even after waving at the two girls who were busy chatting with each other. And dress selection wasn’t very impressive. Would have never gone there if it wasn’t for last minute dress shopping.
Never again.

I absolutely love to wear dresses and I’m always very happy to find a store dedicated to women’s dresses, but the customer service here is in need of major improvement!
They are nice and helpful when you ask to try on their clothes or buy them, but are rude if you return any of their clothing. (I bought one of their dresses online, hoping it would be the perfect choice for my maid of honor, but it looked very cheap in person).
There was absolutely no reason to be rude. The dress wasn’t stained, etc. .. I just wasn’t satisfied.
Although they accepted my return, the rudeness and dirty looks from customer service was a huge discouragement to me, now what reason do I have to buy from them in the future? I’d rather skip the store on my next visit to the Arden Fair Mall!

Found the perfect dress at a slightly higher price than I wanted, but it’s PERFECT!
The staff didn’t acknowledged me at first until I asked to try the dress on but after that were the most helpful gal’s that could be. Searched the entire store and supply area for the dress I wanted in my size. Explained the return policy clearly and was friendly. In and out within 8 minutes of me seeing the dress in the window!

My wife went into this store recently, and bought a beautiful dress for our daughter’s dance. We took the dress home, and unfortunately never wore it because she ended up not going to the dance. SO today we returned the dress to the store, and even though we had a receipt, the store refused to take the dress back. Why? Because apparently there was a micro-​sized dot stain on the dress that we had not seen when we bought it. No-​one had seen it, not my wife, not the clerk who sold it, nor the clerk that was just about to process the refund. Before that could happen, the manager came over and gve the dress the deep once-​over, and found a dot so tiny that you coul hardly see it. The manager insisted that the stain was obviously from our use of the dress (meaning she basically called my wife a liar), and that it was our responsibility. She said her staff would never sell a dress with a spot like that, and that they inspected everything thoroughly before selling. Wrong! Well I understand that there are probably a lot of people who do try to scam dress stores, so their standards are tough. But this was ridiculous, my wife was insulted and called a liar in public. She’s as honest as they come, and the dress was never used, it came from this crap-​hole store in the same condition we returned it. Unacceptable. So I will get my money back, have already filed a claim with the bank, and they screwed with the wrong person. This is a dishonest and poorly run business. Do not shop here! Or if you do, inspect that dress you buy like an FBI agent because if you try and bring it back they will try to screw you out of your money. Businesses that treat their customers like shit generally do not last long. I hope anyone that is considering buying a prom or ball dress should look to other places. There are plenty of them and they do not treat their customers like crimminals. Memo to business owner: you’d be much better off just never allowing returns. make all sales final. That would be a better approach than to treat your customers as dishonest crimminals. If you decide to shop this place, buyer beware…

1 star for the beautiful dresses. Great quality too. 0 star for bad customer service or lack of… Never have I been greeted or helped. The salestaff doesn’t even acknowledge you unless you asked for help. It’s not a busy place so there should be no excuses to not help or greet your customers.

A small store on the first floor of Arden Mall. For a higher end store, the salestaff didn’t even greet us, and there were only 2 other customers in the store on a Friday, late morning. Had a good clearance sale going on. Around 50% marked down. I like some of their fashion but don’t like the others, like the animal print stuff. I like the quality and fit of the clothes.