Caliber Collision

After an unexpected hit and run I was left with a damaged car. My insurance (AAA) sent me to this Caliber Collision to repair my car, I trusted their word and took my car in right away. My arrival at Caliber is definitely one to talk about. Everyone was so welcoming and ready to assist all my needs. I was quickly assigned to Maria Murillo who was my estimator. She was amazing! She kept in contact with me the entire time and would update me on anything that was going on with my car. While my car was in the shop I felt that it was in great hands.
On top of that, that same day I brought my car in for an estimate they asked me to leave it right away so they can get started on it. They went ahead and handled my rental car and before I knew it there was someone from Hertz rental car company picking me up.
When it was time to pick up my car, I noticed some minor things that I didn’t like with my car. One of my lights in the front that they ordered was a little foggy on the side (this wasn’t their fault because they ordered it from a company), and there was a small amount of dust particles where they painted. After showing Maria what I noticed she right away said no problem we will fix the paint right away and will order you a new light.
Within two days my new light was in the shop and I came back. This time I was greeted by Alex Lozano the central manager. He was great! He was caring, understanding, and wanted to make sure I was completely satisfied. He took the time to make sure my car was 100% to my satisfaction when I got it back for the second time around. I really appreciate his service and can honestly say he is a prime example of what a manager should be.
Overall, the shop did a great job and I would recommend anyone to come here knowing that their car will be in great hands!

I’ve had to deal with auto body shops before and Caliber did it great job. My advisor Maria made sure I knew what was going with my vehicle and arranged to have her manager call when she was off. Caliber’s association with CSAA made dealing with the claim process easier than I’ve ever experienced. FYI — if you’ve never dealt with a body shop before, faster isn’t necessarily better. Getting parts of various materials to match is a craft.

Took my car in for a simple front bumper replacement. I was told it would take three days. Turns out there was a little more damage behind the bumper so they wanted to put it on a frame measuring machine. There is only one frame measuring machine and it ended up taking almost a month to get my car back. There was 60 cars at the time in the shop with one machine. They operate on shear volume. When I got my car back the bumper was painted incorrectly and masked wrong. When I showed them the rear bumper to show them what it is supposed to look like they said «whoever did the rear bumper did it wrong». It’s a 2013 Subaru and hadn’t been touched since the factory. They corrected the paint but I’ve been back twice to point out a new rattle (turns out something wasn’t seated correctly) and the body lines were off which I had to point out. There is an excessive amount of orange peel which I was told would be taken care of. I am just so over it I will just live with it. Everyone was courteous it’s not their fault the company operates on volume and not quality.

Recently my wife got in a bad car accident. We never realized what a terrible experience an accident can be. Insurance companies, rental cars, police reports, medical appointments etc…
We called the dealer to see where we should take the car and they recomended Caliber Collision.
With the whole experience the only bright spot was the service at Caliber. On our first visit we met the manager Alex Lozano. He clearly related to our situation and so far has been the most empathetic person we have worked with during this difficult situation.
We had a lot of questions, maybe too many, but Alex hung in there and kept us calm the whole way.
We ended up working with Joe Ricca and received the same type of service from him. Clearly Caliber has built the type of culture to help people like us get through these tough times.

I’m very disappointed in this business. I went in for an estimate and seemed ver complicated to do that. I didn’t have an insurance claim number. I guess they charge different prices for out of pocket versus insurance. I guess we now know why our insurance rates are do hi.

I just left Caliber and they were grrrreat! It’s all about customer service. Treat people with respect and dignity, be professional and explain things, that’s what customer service is in short.
Alex was great. Very knowledgeable, no games. He understood me, I understood him and my QX56 is back on the road good as new and I didn’t even have to get a rental car.
I really appreciate the straight forward honest but kind approach.
Thank you Alex!

Shopped around and received 3 estimates to repair the body on my crown vic after I got in wreck. This place quoted me 3xs higher than other places. I could tell they were trying to rip me off. They must only deal with insurance agencies not real people. They just want your money :/

I recently had some scratches repaired on my car. The staff was friendly and professional and I recieved updates on the status of repairs daily. My car now looks as good as new and the work was done in a reasonable amount of time.

I was referred here by Quick Quack Car Wash (on Bicentennial Ct) to get my rear windshield wiper replaced after it broke off during a car wash. I easily made an appointment with the friendly receptionist over the phone to come in for an estimate at 4:45pm. I had to wait about 10 – 15 minutes, no big deal, before Carlos was able to check out my car. We filled out the paperwork and he said he just needed approval of the $ 20 estimate from Quick Quack but would also need to order the part. I waited a week and hadn’t heard from either company. I called Caliber and the receptionist apologized and said that she had called me last week. I check my phone everyday and there was no message from Caliber. So she scheduled an appointment that week to come in. Unfortunately, I had something come up so I called them the day before my appointment to cancel. When I rescheduled, I had to do it during my lunch hour because I was told there aren’t any techs available after 4:30pm (when I’m off work). I showed up, waited 10 – 15 minutes, again no big deal, and Carlos went outside to replace the wiper. He came back in and said it was the wrong wiper blade, and he needed to re-​order it. I didn’t ask if they were sent the wrong one, or if he ordered the wrong one. Either way, I just wasted my lunch hour. So Carlos said when the part came in (about 3 days), he would come to me (to make up for my inconvenience, which was a nice gesture). After 3 days (Friday) I get a call asking when I’d like to come in because the wiper was ready. I explained that Carlos said he would come to my job and do it. So we scheduled for him to come out the next Wednesday morning. Wednesday came and went and no phone call from Carlos or Caliber. I was put-​off by that point. An entire week went by and I called Caliber and the receptionist said she had just come across my paperwork and was wondering why it wasn’t finished. She said if Carlos doesn’t do it then she would have to contact the manager. I was under the impression that Carlos WAS the manager! He and a technician finally came to my job and it was fixed in about 5 minutes. Carlos was a friendly person but his poor communication skills were very unprofessional and translated into wasted time and inconvenience for me.
If I need to use a body shop/​auto repair in the future, I won’t be using Caliber Collision, nor could I recommend them to anyone based on my experience.

Work was fine but communication could be better.

My fiances car was hit in the parking lot at work. It was not major damage but the rear bumper, rear quarter panel, fuel door and rim were all scratched. The other party had Liberty Mutual insurance and this was the collision center that they recommended to us. In California you have a legal right to use any collision repair shop of your choosing but by using a recommended repair shop, the work is guaranteed for the life that you own the car. I made an appointment to get an estimate done. I arrived at my scheduled time but had to wait a few minuets. Their waiting room is large and clean with a small tv to watch the news while you wait. The gentleman who helped me (John) was very nice and looked up and down my car to view the damage. He told me the repairs that were needed and then wrote up a written estimate for me. We decided to use Caliber for our repair job and they were able to get us in the same week. They dealt with the insurance company so I didn’t need to pay anything. We dropped the car off on Tuesday morning and got our car back on Thursday. They did a beautiful job. They repainted the bumper and quarter panel, replaced the fuel door and fixed the rim. They detailed the places they fixed, gave our car a wash and vacuumed the inside. We are very satisfied with the work done and our car looks new again. I highly recommend this repair facility.

Had a great experience with Caliber Collision. Had a minor fender bender with a minor that was driving their parents car, who ended up rear ending me. The whole process was hassle free and they took care of me like I was their only customer. Would definitely recommend them to anyone needing body/​paint work. My car looks brand new. Thanks to jason and the guys.

We have had to use Caliber for our minivan in March and our sedan in July. We seem to find the inattentive drivers. Luckily, both collisions were relatively minor. Caliber was so easy to work with and very professional. They did excellent work in very short time frames. They made aggravating situations, less so. We can definitely recommend.

I was very pleased with both the body work and the customer service I received at this location. The entire staff went out of their way to make sure I was taken care of and worked with the rental car company to shuttle me back and forth. They were very accommodating to my busy schedule and all employees were very professional. The work performed did not stray from the initial estimate and they kept me very well informed about the status of my vehicle. Overall, I was very impressed and would recommend them to any future customers.

OMG!!! Ranting, ranting, raving, raving review!!! This place is TOP OF THE LINE EXCEPTIONAL!!! From the very first encounter; on the phone with Jolynn, then meeting Carlos in person to take my car in, and finally ending with Jose who delivered my car to me while I was at work!!! People people, it doesn’t get any better than this!!! These guys are phenomenal!!! They provide THE BEST CUSTOMER service I’d had, seen or ever encountered!!! And with no surprise, they are one of the auto body shops that my insurance company sent me to!!! Trust me, if you need any body work done… go to CALIBER COLLISION on Folsom Blvd!!! So happy!!!

Incredible service combined with fast excellent work! These guys and gals are great. Don’t go any place else!

Awesome service. I mentioned I needed an extra day to pick my vehicle so I could get someone to come with me. Jason said no problem we can deliver your vehicle to your home. I was so surprised and very happy. To top it off this a vehicle is driven by my teenage sons, the vehicle came back so clean. I’ll be coming back, hopefully not to soon. Great body shop.

Awesome service! They got my car back on the road in record time. I couldn’t be more thrilled, and it looks fantastic. They made what could have been a very stressful experience totally easy.

I was so impressed with this place I had to let people know about it. I was actually referred to a Service Advisor John Gomez. After a brief conversation he sent me to Carlos Bonilla who specializes in working with State Farm Insurance. He could of just tried to handle the claim on his own but he sent me to a specialist. Even though my car was sent to the shop the week of Thanksgiving, Carlos made sure that I was a priority. The communication was the best. I will say that I did receive my car back a few days after the initial promise date, but i was made aware of some pre-​existing conditions that needed to be taken care of. They went ahead and took care of these issues for me free of charge. Carlos explained that they could have got my car back on time but he didn’t want to cut any corners. He wanted to make sure that my car was as good if not better than before my accident. That to me is most important. Even though John Gomez had handed me off to Carlos he called regularly to follow up. I have had body work done to cars before and when I drive them they are not the same. After i got my car back from Caliber It is driving exactly like before. Not bad considering they replaced my whole rear quarter panel and repaired about $ 6000 of damage. I would highly recommend Carlos, John and Caliber Collision on Folsom Blvd to everyone I care about.