Carlton Senior Living of Sacramento

This is the next best place to home since my grandma is now 100 y/​o and needs some looking after. We moved her in when she was 98 and made her apartment a mini version of her home. It is on the expensive side but isn’t your loved one worth it?!? My grandma is definitely worth that and more! No place is perfect, not even the home you live in currently. But, if the staff forgot to clean this or that or went in to check in on her a little late ALL We have to do is ask them nicely to clean up or remind them to check on her more often and it is a done deal. Ask and you shall receive. There’s always room for improvement and I’m sure Carlton Crown Plaza is making every effort to do so. In the mean time, THERE IS NO NICER OR MORE BEAUTIFUL AND COMFORTABLE PLACE for my grandma Period!!!

Big, beautiful, modern, like a hotel. Impersonal, uncaring, understaffed, like a hotel. Service was great when we moved Mom in 2 years ago, but service has been slowly declining, and recently the decline has accelerated, as if there has been a change in management or budget cuts and staff layoffs. The cost is high and is suppose to include room cleaning, laundry, checking on the resident every 2 hours, but that doesn’t always happen. Residents don’t get a shower every day; if you want more that is an additional cost. If you want to eat in your room, additional cost. If you want to have a guest join you for a meal, additional cost. You buy your own toilet paper and kleenex. It is a huge chain, no owner on site, managers don’t solve problems, personal caregivers seem untrained. This is a memory care facility, but one of the caregivers said «Your mom often says she wants to go home, what should I do? » They should know how to handle that. There is a big, beautiful atrium, but nobody is ever in it. My mom says she sits in her room all day long and never sees another person. We are moving her to a smaller facility, where the owner is on site all day every day. It is half the price with no additional charges for anything. It has a nice homey living room and dining room that residents actually hang out in, watch TV, play cards and socialize. There isn’t a living room at the Crown, residents tend to stay in their rooms. Very disappointed.

All I am going to say is if you love your family member, do not place them here. For 7000 a month, I expected a clean facility and consistent care. My mother got neither and I moved her out. in particular was the lack of cleanliness in her room. the care staff are great but the management is unresponsive. many requests for cleanliness went unanswered. There are less expensive and very good options. check them out before you make a decision…

Though my mother had lived in Sacramento for many years, she was not familiar with Carlton Plaza (CP). After receiving an invitation to enjoy a complimentary lunch for two, she asked a friend to join her to check it out.
She reported it was a very nice experience and was particularly impressed with the interior décor, outdoor patio, gardens and excellent lunch. Little did she know she’d be returning there to spend time in a respite apartment due to recovery from broken hip surgery. three months later. After six weeks, she decided she would like to make CP her new home. She selected a fine apartment with her families help with all the amenities she was seeking. Her apartment is cheerful with windows that overlook the manicured garden. Her rent includes weekly laundry and cleaning services, friendly neighbors, numerous interesting activities, three daily meals and always a safe feeling.
All things considered, after 2.5 years of residence, she’s glad to call CP her home and as the family that helped «mom» make this choice, the best choice, we couldn’t be more pleased.

The best!

It’s funny that as we age we grow increasingly more expensive, with the need for botox, plastic surgery, health care and meds to combat the diseases we’ve acquired. Yet, our market value has gone down with the loss of our good looks and stamina. I haven’t figured that equation out yet, but Carlton Plaza has. For a hefty price, they offer a luxurious life to the aging population.
My Grandma has been here for 4 months now and so far so good. It was hard enough dealing with the fact that my Grandma needed to move into «an old folks home» but Carlton has made the whole experience pleasant for me, my family and my Grandma and she’s a tough cookie to please! They have bent over backwards for her and provided her with anything and everything she needs and wants at 89 years of age. Which is a lot, believe it or not.
If you want to drop money on your aging relative, it’s worth it at Carlton. It’s like the Ritz– Carlton. They just took out Ritz. Might as well give your aging relative the VIP, rockstar treatment they deserve and let them enjoy the best during this time of their life.
Staff are extremely nice and patient. They treat my Grandma like a Queen. They always greet me, introduce themselves, and ask me if I need anything. I’m still trying to figure out what I can ask for and get away with… ha! They serve amazing food and even though it’s a small pricey meal, if you ask for a second portion they will give it to with a smile.
I actually enjoy visiting my Grandma here. There is no funky smell, its a clean facility, there are plenty of activities, a pool table, a library, big screen t. v, etc… and they have some tasty popcorn that I munch on every time I visit.
Kudos Carlton!

My parents have been living at Carlton Plaza for a little over a year.
On the plus side: The facilities are very nice and bright. They have a lot of activities for the residents. The apartments are nice. Included in the monthly rent are three meals a day, weekly apartment cleaning, weekly changing bed linens and making the bed and weekly laundry. There is also a laundry room with washers and dryers at no charge for those that prefer to do their own laundry. They have a shuttle bus for weekly shopping trips, field trips and doctor visits. The staff is very friendly and cheerful.
Negatives: There is limited parking. There are limited food selection choices, though there is an always available menu for lunch and dinner. There are not too many options for vegetarians. The apartments include a mini-​kitchen which consists of a small microwave, small refrigerator and small sink. The sink is not large enough to wash a dinner plate. Many of the residents seem to be unaware of where they are and a memory care facility may be more appropriate for them.